Transcript: What Learners Want 04/04/2013

From User Tweet Time
chat2lrn Welcome to #chat2lrn!  Today we will be discussing:  What learners want?

14:59:39

pattishank Please excuse lots of tweets over the next hour as Im joining a chat on What Learners Want with @lauraoverton. Join in! #chat2lrn

14:59:57

CraigTaylor74 @LearnPatch They are indeed, @towardsmaturity are analysing it at the moment #chat2lrn

14:59:58

megbertapelle RT @chat2lrn: Welcome to #chat2lrn!  Today we will be discussing:  What learners want? #chat2lrn

14:59:59

DHL66 RT @chat2lrn: Welcome to #chat2lrn!  Today we will be discussing:  What learners want?

15:00:03

LearnPatch RT @chat2lrn: Welcome to #chat2lrn!  Today we will be discussing:  What learners want?

15:00:13

pattishank @DHL66 Hi! #chat2lrn

15:00:13

chat2lrn Include Q# in related responses, so that others can follow your trail of thought #chat2lrn

15:00:43

NancyReyesNYC RT @chat2lrn: Welcome to #chat2lrn!  Today we will be discussing:  What learners want? #chat2lrn

15:01:00

chat2lrn Q0) Please introduce yourself who are you, where are you, what do you do & what brings you here? #chat2lrn

15:01:03

pharmakon .@pattishank brought me here!  #chat2lrn

15:01:04

lauraoverton RT @LearnPatch: RT @chat2lrn: Welcome to #chat2lrn!  Today we will be discussing:  What learners want? #chat2lrn

15:01:11

tomspiglanin Good morning #chat2lrn ers, Tom Spiglanin in not sunny southern California. Looking forward to learning with all of you

15:01:15

pattishank RT @chat2lrn: Include Q# in related responses, so that others can follow your trail of thought #chat2lrn

15:01:15

LearnPatch @CraigTaylor74 @towardsmaturity  when do you expect to see the analysis #chat2lrn

15:01:21

pattishank RT @chat2lrn: Q0) Please introduce yourself who are you, where are you, what do you do & what brings you here? #chat2lrn

15:01:27

JudithELS RT @chat2lrn: Q0) Please introduce yourself who are you, where are you, what do you do & what brings you here? #chat2lrn

15:01:37

pattishank RT @pharmakon: .@pattishank brought me here! < YAY!!! #chat2lrn

15:01:39

lesleywprice @DHL66 Hi Den…hope you can join in the chat…I know its a topic dear to your heart!! #chat2lrn

15:01:47

tomspiglanin @pharmakon Welcome, James! c @pattishank #chat2lrn

15:01:59

megbertapelle RT @chat2lrn: Include Q# in related responses, so that others can follow your trail of thought #chat2lrn

15:02:01

CraigTaylor74 @LearnPatch End of April @towardsmaturity #chat2lrn

15:02:06

megbertapelle RT @chat2lrn: Q0) Please introduce yourself who are you, where are you, what do you do & what brings you here? #chat2lrn

15:02:07

NancyReyesNYC RT @chat2lrn: Q0) Please introduce yourself who are you, where are you, what do you do & what brings you here? #chat2lrn

15:02:15

pattishank q0) I’m here to torment @pharmakon #chat2lrn

15:02:25

megbertapelle @pharmakon excellent, welcome! #chat2lrn

15:02:29

LearnPatch Q0) Martin, editor of my little site learnpatch, into all things learning #chat2lrn

15:02:35

lauraoverton Q0 hi from snowy Wimbledon – What learners want is a topic dear to my heart since conducting my 1st learner audit 10 yrs ago! #chat2lrn

15:02:44

JudithELS Q0) Judith from Warwickshire, UK hoping to get lots of ideas for dealing with clients who don’t know what their learners want! #chat2lrn

15:02:58

LearnPatch @CraigTaylor74 @towardsmaturity quick turnaround – theat’s impressive #chat2lrn

15:02:58

AndreaMay1 RT @chat2lrn: Q0) Please introduce yourself who are you, where are you, what do you do & what brings you here? #chat2lrn

15:02:58

eGeeking Q0 Bianca Woods, Instructional Designer and admitted tea addict, based out of Toronto, Canada. #Chat2Lrn

15:03:00

lesleywprice Hi folks…Lesley Price work for @yourLPI really interested in Learner Wants and Needs…don’t think we consider them enough #chat2lrn

15:03:04

pharmakon Q0 James Kocher, Gainesville Florida. ID/edtech for college of pharmacy

15:03:05

 #chat2lrn
megbertapelle Q0) Meg Bertapelle, Sr. Instructional Designer at Intuitive Surgical in Sunnyvale, CA #chat2lrn

15:03:10

eGeeking @pattishank @pharmakon A worthy reason *laugh* #Chat2Lrn

15:03:24

pattishank q0) Patti Shank from warm and sunny Denver, CO, USA #chat2lrn

15:03:28

NancyReyesNYC Q0) Nancy, NYC, do a little of everything around eLearning, hoping to better serve my learners #chat2lrn

15:03:35

LearnPatch Q0) fogot to say, based in Bath, UK (and no, not a bath) #chat2lrn

15:03:42

lesleywprice @pharmakon Hi James  great to see you here 🙂 #chat2lrn

15:03:45

AndreaMay1 Q0) Andrea from Minneapolis. ID and project manager.  Very interested in discussion of today’s topic #chat2lrn

15:03:55

pattishank @eGeeking Ooooh, didn’t know you were a fellow tea addict. What’s your fav? #chat2lrn

15:04:00

megbertapelle Q0) here to learn from our lovely @Lauraoverton & you all! 😀 #chat2lrn

15:04:03

lesleywprice @NancyReyesNYC Hi Nancy *waves* from a very cold UK #chat2lrn

15:04:09

ExplosiveLS #chat2lrn hi ELS here providing consultancy and training delivery

15:04:19

brunowinck Q0) Bruno Winck, Software Architect (incl elearning apps) , first timer #chat2lrn

15:04:24

ZephyrLRN Q0) Patrick @ Zephyr Learning UK here #chat2lrn

15:04:26

owenferguson Q0 Owen, workiing for @goodpractice in Edinburgh, Scotland. Looking forward to discussing and sharing. #chat2lrn

15:04:27

AndreaMay1 RT @nancyreyesnyc: Hi Nancy – good to have you here today #chat2lrn

15:04:41

NancyReyesNYC @lesleywprice hi back! #chat2lrn

15:04:44

pharmakon @lesleywprice thanks 😀

15:04:45

 #chat2lrn
TheAirton Airton, builder of learning & master questioner, Next door to Mickey, #chat2lrn

15:04:50

lesleywprice @ZephyrLRN Hi Patrick 🙂 *Waves* #chat2lrn

15:04:56

DHL66 #chat2lrn – Q0) once again with the hashtag – Denise – In my office – Its all about the user

15:05:02

lauraoverton RT @megbertapelle: Q0) here to learn from our lovely @Lauraoverton & you all! 😀 < lots of lessons to be shared by everyone! #chat2lrn

15:05:09

tomspiglanin @pharmakon Ah, now I get the Twitter handle! My wife manages a pharmacy in CA. #chat2lrn

15:05:10

pattishank SO glad to see everyone today! #chat2lrn

15:05:18

chat2lrn Q1) We talk about learner-centric programmes but what does this mean? #chat2lrn

15:05:19

LearnPatch RT @chat2lrn: Q1) We talk about learner-centric programmes but what does this mean? #chat2lrn

15:05:27

ExplosiveLS #chat2lrn what they want and what motivates learners might be 2 different things

15:05:28

eGeeking @pattishank Right now I’m over the moon for Harney and Sons’ SoHo blend http://t.co/IWkb09Cd6K #Chat2Lrn

15:05:32

tomspiglanin RT @chat2lrn: Q1) We talk about learner-centric programmes but what does this mean? #chat2lrn

15:05:40

lesleywprice RT @chat2lrn: Q1) We talk about learner-centric programmes but what does this mean? #chat2lrn

15:05:41

lauraoverton @owenferguson – looking forward to your observations today!

15:05:44

 #chat2lrn
pattishank RT @chat2lrn: Q1) We talk about learner-centric programmes but what does this mean? #chat2lrn

15:05:45

pharmakon @tomspiglanin actually, it’s from Plato and Derrida #chat2lrn

15:05:45

megbertapelle RT @chat2lrn: Q1) We talk about learner-centric programmes but what does this mean? #chat2lrn

15:05:48

AndreaMay1 @theairton Hello and welcome! #chat2lrn

15:05:51

JudithELS RT @chat2lrn: Q1) We talk about learner-centric programmes but what does this mean? #chat2lrn

15:05:53

NancyReyesNYC @AndreaMay1 Thanks!, Great to be here. These are always so informative! #chat2lrn

15:05:58

ZephyrLRN RT @chat2lrn: Q1) We talk about learner-centric programmes but what does this mean? #chat2lrn

15:06:03

lauraoverton RT @chat2lrn: Q1) We talk about learner-centric programmes but what does this mean? #chat2lrn

15:06:18

pattishank @eGeeking Will try it! #chat2lrn

15:06:39

megbertapelle Q1) learner-centric=centered on learner, so having everything based on the audience/learner/people who need something #chat2lrn

15:06:42

DHL66 Q1) Working with to design something they actually need and can use rather than us telling them what we think they need #chat2lrn

15:06:47

LearnPatch A1) doing the things that actually support them, at the point of need, in the way that is most useful/relevant? #chat2lrn

15:06:48

tomspiglanin A1) Would think learner-centric means designed to meet the needs or wants of the individuals in the “target” audience #chat2lrn

15:06:56

LearnPatch RT @DHL66: Q1) Working with to design something they actually need and can use rather than us telling them what we think they need #chat2lrn

15:07:05

stellacollins RT @chat2lrn: Q1) We talk about learner-centric programmes but what does this mean? #chat2lrn

15:07:08

lauraoverton Q1 – we aspire to put learners 1st, put them in the driving seat not the trainer #chat2lrn

15:07:19

megbertapelle @DHL66 welcome Denise 🙂 I would forget hashtag too if Tweetchat didn’t do it for me 😉 #chat2lrn

15:07:33

NancyReyesNYC RT @chat2lrn: Q1) We talk about learner-centric programmes but what does this mean? #chat2lrn

15:07:45

megbertapelle RT @DHL66: Q1) Working with to design something they actually need and can use rather than us telling them what we think they need #chat2lrn

15:07:45

pattishank a1) First and foremost it meets their *needs* in terms of being able to perform at their job. #chat2lrn

15:07:50

lesleywprice @stellacollins Hi Stella…great you could join us 🙂 Looking forward to your insights #chat2lrn

15:07:51

brunowinck curriculum based on the learner needs, subject is learner #chat2lrn

15:07:52

LearnPatch a1) based on how we actually learn as opposed to what orgs think people need to know #chat2lrn

15:07:53

lauraoverton RT @DHL66: Q1) Working with to design something they actually need and can use rather than us telling them what we think they need #chat2lrn

15:08:02

ZephyrLRN A1) Fusing learner and learning together – both working together and performing together #chat2lrn

15:08:12

LearnPatch RT @pattishank: a1) First and foremost it meets their *needs* in terms of being able to perform at their job. #chat2lrn

15:08:15

owenferguson Q1 Different ways to be learner-centric e.g. enabling them to set the subject domain, or working with their learning habits #chat2lrn

15:08:30

LearnPatch RT @lauraoverton: Q1 – we aspire to put learners 1st, put them in the driving seat not the trainer #chat2lrn

15:08:30

npmaven RT @NancyReyesNYC: RT @chat2lrn: Q1) We talk about learner-centric programmes but what does this mean? #chat2lrn

15:08:36

npmaven RT @NancyReyesNYC: RT @chat2lrn: Q1) We talk about learner-centric programmes but what does this mean? #chat2lrn

15:08:36

lauraoverton RT @LearnPatch: A1) doing the things that actually support them, at the point of need, in the way that is most useful/relevant? #chat2lrn

15:08:37

lauraoverton RT @LearnPatch: A1) doing the things that actually support them, at the point of need, in the way that is most useful/relevant? #chat2lrn

15:08:37

JudithELS Q1) To me ‘learner-centric’ should do what it says on the can, i.e. the learner & their needs is at the centre of L&D provision #chat2lrn

15:08:39

JudithELS Q1) To me ‘learner-centric’ should do what it says on the can, i.e. the learner & their needs is at the centre of L&D provision #chat2lrn

15:08:39

NancyReyesNYC Q1) I would hope that it is designing for the audience and providing them with what they need to do their jobs. #chat2lrn

15:08:51

NancyReyesNYC Q1) I would hope that it is designing for the audience and providing them with what they need to do their jobs. #chat2lrn

15:08:51

dawnjmahoney A1) Clear direction on what learner successful outcomes mean #chat2lrn

15:08:52

dawnjmahoney A1) Clear direction on what learner successful outcomes mean #chat2lrn

15:08:52

megbertapelle RT @LearnPatch: A1) doing the things that actually support them, at the point of need, in the way that is most useful/relevant? #chat2lrn

15:08:55

megbertapelle RT @LearnPatch: A1) doing the things that actually support them, at the point of need, in the way that is most useful/relevant? #chat2lrn

15:08:55

LearnPatch @stellacollins Hi Stella *waves* #chat2lrn

15:08:59

LearnPatch @stellacollins Hi Stella *waves* #chat2lrn

15:08:59

TheAirton q1) Building learning that engages, challenges and changes learner to desired result. #chat2lrn

15:09:01

TheAirton q1) Building learning that engages, challenges and changes learner to desired result. #chat2lrn

15:09:01

stellacollins q1) learner centric – motivating, asking rather than telling, providing resources to explore, time to consolidate and review #chat2lrn

15:09:03

stellacollins q1) learner centric – motivating, asking rather than telling, providing resources to explore, time to consolidate and review #chat2lrn

15:09:03

npmaven A1) Germane to their needs/interests, considerate of their context. Situated in where they are and where they need to go. #chat2lrn

15:09:17

npmaven A1) Germane to their needs/interests, considerate of their context. Situated in where they are and where they need to go. #chat2lrn

15:09:17

eGeeking Q1 Programs that actually address the learners’ needs rather than another group’s agenda for them #Chat2Lrn

15:09:19

eGeeking Q1 Programs that actually address the learners’ needs rather than another group’s agenda for them #Chat2Lrn

15:09:19

NancyReyesNYC RT @DHL66: Q1) Working with to design something they actually need and can use rather than us telling them what we think they need #chat2lrn

15:09:26

pattishank RT @LearnPatch: A1) doing the things that actually support them, at the point of need, in the way that is most useful/relevant? #chat2lrn

15:09:32

lesleywprice a1) understanding learners needs rather than making assumptions…as they make an Ass of U and Me and so not good for learners #chat2lrn

15:09:33

owenferguson Q1) Sometimes it’s not possible to be completely ‘learner centric’ in a way that meets all the definitions #chat2lrn

15:09:37

AndreaMay1 Q1) Designs that take the learner into account, perhaps even more than the SME #chat2lrn

15:09:48

megbertapelle RT @dawnjmahoney: A1) Clear direction on what learner successful outcomes mean #chat2lrn

15:09:48

megbertapelle RT @NancyReyesNYC: Q1) I would hope that it is designing for the audience and providing them with what they need to do their jobs. #chat2lrn

15:09:51

sarah_korbel @chat2lrn: Q0) Sarah, from @DasheThomson, learning the industry.  #chat2lrn

15:09:52

C__Jorgensen Learning that’s personalised, mobile, and they can do on the job as well as in the classroom. Just in time eLearning is invaluable #chat2lrn

15:10:01

megbertapelle RT @pattishank: a1) First and foremost it meets their *needs* in terms of being able to perform at their job. #chat2lrn

15:10:06

NancyReyesNYC RT @stellacollins: q1) motivating, asking rather than telling, providing resources to explore time to consolidate and review #chat2lrn

15:10:11

JudithELS Q1) ‘Learner-centric’ also means understanding the learner(s), what makes them tick, etc. so provision appeals to them #chat2lrn

15:10:11

lesleywprice @owenferguson Can you explain a bit more Owen?? #chat2lrn

15:10:14

tomspiglanin @lauraoverton Putting people in drivers seat of own learning activities implies we can’t always predict outcome, but so what #chat2lrn

15:10:15

pattishank a1) valuable in learners’ terms, not ours #chat2lrn

15:10:21

megbertapelle RT @owenferguson: Q1) Sometimes its not possible to be completely learner centric in a way that meets all the definitions #chat2lrn

15:10:21

C__Jorgensen Agree RT @owenferguson: Q1) Sometimes it’s not possible to be completely ‘learner centric’ in a way that meets all the definitions #chat2lrn

15:10:24

NancyReyesNYC RT @AndreaMay1: Q1) Designs that take the learner into account, perhaps even more than the SME < I wish! #chat2lrn

15:10:32

lesleywprice @sarah_korbel Hi Sarah…nice to *meet* you 🙂 #chat2lrn

15:10:32

TheAirton Q1) Learning that accts for learner input and direction #chat2lrn

15:10:37

npmaven Yes. Their questions/needs/concerns. RT @pattishank: a1) valuable in learners terms, not ours #chat2lrn

15:11:00

LearnPatch A1) Think of Confucius here  – Tell me and I forget, show me and I remember, let me do it and I understand. #chat2lrn

15:11:05

megbertapelle RT @LearnPatch: RT @lauraoverton: Q1 – we aspire to put learners 1st, put them in the driving seat not the trainer #chat2lrn

15:11:06

megbertapelle RT @TheAirton: Q1) Learning that accts for learner input and direction #chat2lrn

15:11:11

tomspiglanin @sarah_korbel Welcome back, Sarah! #chat2lrn

15:11:16

megbertapelle RT @pattishank: a1) valuable in learners terms, not ours #chat2lrn

15:11:20

lauraoverton Q1 – learner centric should be focussed on learner outcomes not training outcomes – agree @pattishank – must be valuable to them #chat2lrn

15:11:21

ZephyrLRN A1) learning should be a case of – does the learning know the learner more than does the learner know the learning #chat2lrn

15:11:22

pattishank a1) usable at the time user needs it  #chat2lrn

15:11:29

eGeeking Exactly. It’s about them, not us or another group we’re working with. RT @pattishank: a1) valuable in learners’ terms, not ours #chat2lrn

15:11:30

dawnjmahoney A2) What the learners need & can apply right now/not possibly in the future #chat2lrn

15:11:32

owenferguson @lesleywprice for example, orgs have needs that may sometimes clash with a learner’s subject preferences #chat2lrn

15:11:38

lesleywprice RT @LearnPatch: A1) Think of Confucius here Tell me and I forget, show me and I remember, let me do it and I understand <  like it #chat2lrn

15:11:40

NancyReyesNYC RT @pattishank: a1) valuable in learners terms, not ours < Gasp! But we are the ones who know what they need! LOL #chat2lrn

15:11:47

megbertapelle RT @tomspiglanin: @lauraoverton Putting ppl in drivers seat of own lrng activities implies cant always predict outcome, so what #chat2lrn

15:11:56

AndreaMay1 RT @nancyreyesnyc: RT @AndreaMay1: Q1) Designs that take the learner into account, even more than the SME < I wish! #chat2lrn < Me too

15:11:58

megbertapelle RT @dawnjmahoney: A2) What the learners need & can apply right now/not possibly in the future #chat2lrn

15:12:16

TheAirton RT @zephyrlrn: A1) learning should be a case of – does the learning know the learner more than does the learner know the learning #chat2lrn

15:12:18

OU812Jensen #chat2lrn A1) not sure of exact def., but hope it means relevant, felt needs vs. ascribed needs.

15:12:27

NancyReyesNYC RT @owenferguson: @lesleywprice for example, orgs have needs that may sometimes clash with a learners subject preferences #chat2lrn

15:12:30

chat2lrn Q2) How successful are we in developing learner-centric programmes? #chat2lrn

15:12:30

megbertapelle RT @eGeeking: Exactly. Its about them, not us or another group … RT @pattishank: a1) valuable in learners terms, not ours #chat2lrn

15:12:30

ExplosiveLS #chat2lrn Owen the challenge is cost benefit perhaps?

15:12:37

tomspiglanin A1) Is it important to distinguish between “learner” needs and wants? Learner-centric should meet need first, no? #chat2lrn

15:12:45

AndreaMay1 RT @chat2lrn: Q2) How successful are we in developing learner-centric programmes? #chat2lrn

15:12:55

tomspiglanin RT @chat2lrn: Q2) How successful are we in developing learner-centric programmes? #chat2lrn

15:12:59

megbertapelle RT @chat2lrn: Q2) How successful are we in developing learner-centric programmes? #chat2lrn

15:13:02

JudithELS RT @chat2lrn: Q2) How successful are we in developing learner-centric programmes? #chat2lrn

15:13:02

LearnPatch RT @OU812Jensen: #chat2lrn A1) not sure of exact def., but hope it means relevant, felt needs vs. ascribed needs.

15:13:04

ZephyrLRN RT @chat2lrn: Q2) How successful are we in developing learner-centric programmes? #chat2lrn

15:13:09

NancyReyesNYC RT @chat2lrn: Q2) How successful are we in developing learner-centric programmes? #chat2lrn

15:13:15

lesleywprice RT @chat2lrn: Q2) How successful are we in developing learner-centric programmes? #chat2lrn

15:13:22

stellacollins @learnpatch hi back *waves* – nice to see so many familiar faces  – supposed to be writing a proposal but had to pop in #chat2lrn

15:13:29

eGeeking @tomspiglanin That’s an excellent point. #Chat2Lrn

15:13:30

LearnPatch RT @chat2lrn: Q2) How successful are we in developing learner-centric programmes? #chat2lrn

15:13:32

dawnjmahoney Whoa! transparency alert! RT @chat2lrn: Q2) How successful are we in developing learner-centric programmes? #chat2lrn

15:13:33

lauraoverton Q1 – great list of learner centric characteristics – Q2 – how successful are we in matching up to them?

15:13:33

 #chat2lrn
megbertapelle Q2) I certainly think there’s plenty of room for improvement… we try to get better at it each time… #chat2lrn

15:13:43

lesleywprice RT @owenferguson: e for example, orgs have needs that may sometimes clash with a learner’s subject preferences #chat2lrn <  true

15:13:49

npmaven RT @LearnPatch: RT @chat2lrn: Q2) How successful are we in developing learner-centric programmes? #chat2lrn

15:14:04

NancyReyesNYC Q2) Sadly, I have to say FAIL! Most often it is what someone THINKS they need and time not spent to discover real needs. #chat2lrn

15:14:06

tomspiglanin A2) How successful at developing learner-centric programs? Likely not if it’s sage-on-stage. Relevance and timeliness are key #chat2lrn

15:14:09

CraigTaylor74 @chat2lrn A1) By listening, but not necessarily obeying #chat2lrn

15:14:15

DHL66 A2) Success depends on the skill of the individual doing the asking and design to understand what they (user) needs #chat2lrn

15:14:19

megbertapelle Q2) … helps to have support for the research/interview/observation time vs. “just do what I asked for” from mgmt #chat2lrn

15:14:21

JudithELS Q2) As a whole I don’t think we are at all successful. Possibly it’s slowly getting better but there’s a long way to go #chat2lrn

15:14:36

AndreaMay1 A2) I think it is very hit or miss…the more control the learner has, the more likely to be successful I think. #chat2lrn

15:14:36

TheAirton .@egeeking it is a balance of them and he group you’re working with. Desired goals put in a method that changes the learner #chat2lrn

15:14:47

LearnPatch @stellacollins well, such distractions can be useful I find! Enjoy 🙂 #chat2lrn

15:14:52

ExplosiveLS #chat2lrn I agree Tom think needs and wants are important. Variety is the key in design and delivery and the ability to collaborate

15:14:54

npmaven A2) I’d say in my corner of the world (nonprofit pro dev), still more reliance on trainer-at-front-of-room model.  #chat2lrn

15:14:57

eGeeking Q2 Not as effective as we’d like. I personally struggle with wanting to put the learner 1st but having to answer to SMEs 1st #Chat2Lrn

15:15:03

JudithELS RT @DHL66: A2) Success depends on the skill of the individual doing the asking and design to understand what they (user) needs #chat2lrn

15:15:08

dawnjmahoney A2) Depends/Have we done r work? (specific needs uncov’d etc) Does the culture support that? Or is order-taker required? #chat2lrn

15:15:10

OU812Jensen #chat2lrn somewhat successful, it’s difficult to get underneath what the real learning need is when stakeholders want to ascribe

15:15:13

NancyReyesNYC RT Q2) helps to have support for the research/interview/observation time vs. “just do what I asked for” from mgmt #chat2lrn < Yes! #chat2lrn

15:15:22

LearnPatch RT @CraigTaylor74: @chat2lrn A1) By listening, but not necessarily obeying #chat2lrn

15:15:24

megbertapelle RT @NancyReyesNYC: Q2) Sadly, I have to say FAIL! Most often its what sm1 THINKS they need & time not spent to discover real needs #chat2lrn

15:15:25

lesleywprice q2) I am not sure that we are 😦 very often we are order takers so don’t really ask what is it you want to be able to do #chat2lrn

15:15:29

brunowinck Q2) May be easier in continuous education ? #chat2lrn

15:15:31

pattishank a2) Our processes and constraints mostly don’t allow for it. #chat2lrn

15:15:35

npmaven A) Not sure, in that setting, that alternatives are widely known, explored, accepted. Just do what we’ve always done. #chat2lrn

15:15:38

LearnPatch RT @DHL66: A2) Success depends on the skill of the individual doing the asking and design to understand what they (user) needs #chat2lrn

15:15:41

C__Jorgensen Maybe learners need more control over how they learn than what they learn – that way you can still meet business and learner needs #chat2lrn

15:15:49

AndreaMay1 MT @judithels: Q2) As a whole I don’t think we are successful. It’s slowly getting better but there’s a long way to go #chat2lrn < Agree

15:15:50

lauraoverton Q2 Only 3 out of 5 L&D professionals think their learning is relevant to staff (from @towardsmaturity 2012 study) #chat2lrn

15:15:52

pattishank RT @AndreaMay1: A2) I think it is very hit or miss…the more control the learner has, the more likely to be successful I think. #chat2lrn

15:16:00

stellacollins RT @learnpatch: A1) Think of Confucius here  – Tell me and I forget, show me and I remember, let me do it and I understand. #chat2lrn

15:16:05

ZephyrLRN A2) we are successful in thinking about them, wanting them – but the application I am not so sure about #chat2lrn

15:16:13

lesleywprice @JD_Dillon Hi JD…glad you could join us..better late than never 🙂 #chat2lrn

15:17:13

npmaven RT @eGeeking: Q2 It also takes time to figure out what EXACTLY learners truly need & separate vs what they THINK they need #chat2lrn

15:17:15

NancyReyesNYC dawnjmahoney A2) Learners don’t always want “control”-not conditioned to be this way #chat2lrn #chat2lrn

15:17:22

megbertapelle RT @lauraoverton: Q2 Only 3/5 L&D professionals think their learning is relevant to staff (from @towardsmaturity 2012 study) #chat2lrn

15:17:30

pattishank MT @NancyReyesNYC: Q2) Most often it is what someone THINKS they need and time not spent to discover real needs.< AGREE! #chat2lrn

15:17:32

owenferguson RT @lauraoverton: Only 3 out of 5 L&D professionals think their learning is relevant to staff (from @towardsmaturity 2012 study) #chat2lrn

15:17:35

lesleywprice RT @LearnPatch: A2) Isnt the default to a solution a problem also? Agree about asking the right Qs @dhl66 #chat2lrn

15:17:35

dawnjmahoney A2) Just In Time tools helping to chg the paradigm (Google, Wikipedia, etc) #chat2lrn

15:17:38

OU812Jensen #chat2lrn A2) it can be more successful when the L&D team have data which supports fundamental gaps and when L&D has credibility in process

15:17:49

eGeeking @JD_Dillon Better late than not here at all! #Chat2Lrn

15:17:51

LearnPatch RT @dawnjmahoney: A2) Learners don’t always want “control”-not conditioned to be this way #chat2lrn

15:17:53

npmaven A2) Sometimes they don’t know what they don’t know. Huge issue w/nonprofit boards, where I focus. #chat2lrn

15:18:02

megbertapelle RT @DHL66: anyone says just book what I told u to book, tell them to go elsewhere.  Its abt supporting individual not ticking box #chat2lrn

15:18:11

JudithELS @lauraoverton Q2) I am surprised with it being ‘3/5’ L&D folk saying that as I’d have thought it would be far fewer! #chat2lrn

15:18:21

LearnPatch RT @OU812Jensen: #chat2lrn A2) it can be more successful when the L&D team have data which supports fundamental gaps and when L&D has credibility in process

15:18:27

dawnjmahoney A2) Do we EVER assert that “training” might not be the answer? #chat2lrn

15:18:28

tomspiglanin True, but collaborative activity helps RT @dawnjmahoney: A2) Learners don’t always want “control”-not conditioned to be this way #chat2lrn

15:18:29

megbertapelle RT @npmaven: A2) Sometimes they dont know what they dont know. Huge issue w/nonprofit boards, where I focus. #chat2lrn

15:18:36

lauraoverton Q2- years ago @charlesjennings and @dwil23 talked about the conspiracy of convenience – looks like it’s still going on! #chat2lrn

15:18:43

JD_Dillon A2) We are much better at creating requester-centric programs than learner-centric programs. #chat2lrn

15:18:55

npmaven A2) re control: also brings responsibility. Easier for some to just “tell me what to do.” #chat2lrn

15:18:58

eGeeking So true RT @npmaven: A2) Sometimes they don’t know what they don’t know. Huge issue w/nonprofit boards, where I focus. #chat2lrn

15:19:05

AndreaMay1 RT @dawnjmahoney: A2) Learners don’t always want “control”-not conditioned to be this way #chat2lrn < True – some don’t

15:19:15

ZephyrLRN A2) Focus on how we are sourcing information today too! So called none learning approaches are far better that structured ones #chat2lrn

15:19:25

TheAirton Q2) AS an industry still a long ways to go. SOme are better than others. We buy their books & sit in their workshops #chat2lrn

15:19:32

owenferguson Q2) L&D still getting to grips with tools to truly understand learners’ needs. Lots to learn from UX design + other disciplines #chat2lrn

15:19:45

npmaven A2) What they need may require commitment they aren’t ready or are unwilling to make. More than 2-hr training session. #chat2lrn

15:19:47

MarnieThreap RT @lauraoverton: Q2 – we think technology brings learners choice, flexibility and control but they’re often too overwhelmed by it #chat2lrn

15:19:50

JudithELS RT @lauraoverton: Q2 years ago @charlesjennings and @dwil23 talked about the conspiracy of convenience – its still going on! < Yes #chat2lrn

15:19:53

chat2lrn Q3) What goes wrong? #chat2lrn

15:19:59

CraigTaylor74 A2) “people don’t know what they want until you show it to them.” – Steve Jobs #chat2lrn

15:20:01

NancyReyesNYC Q2) re control: trainers don’t always want to give it up. some like the “power,” like “owning” the knowledge. #chat2lrn

15:20:14

tomspiglanin RT @chat2lrn: Q3) What goes wrong? #chat2lrn

15:20:28

AndreaMay1 MT @npmaven: A2) re control: brings responsibility. Easier to just “tell me what to do.” #chat2lrn < yes, but does that +less engagement?

15:20:29

LearnPatch RT @CraigTaylor74: A2) “people don’t know what they want until you show it to them.” – Steve Jobs #chat2lrn

15:20:30

JD_Dillon A2) I find learner-centric to be more about providing opportunity and accountability/alignment with performance.  #chat2lrn

15:20:31

megbertapelle MT @TheAirton: Q2) AS industry still a long ways to go. SOme r better than others. We buy their books & sit in their workshops #chat2lrn

15:20:32

eGeeking Apple is a great ex of this RT @CraigTaylor74: A2) “people don’t know what they want until you show it to them.” – Steve Jobs #chat2lrn

15:20:34

JD_Dillon RT @chat2lrn: Q3) What goes wrong? #chat2lrn

15:20:34

NancyReyesNYC RT @chat2lrn: Q3) What goes wrong? #chat2lrn

15:20:35

DHL66 We have binned all classrooms 😀 #chat2lrn – #justsayin

15:20:38

LearnPatch RT @chat2lrn: Q3) What goes wrong? #chat2lrn

15:20:40

dawnjmahoney MT @npmaven A2) re control: also brings responsibility. Easier to just “tell me what to do”/Right! I will take the LMS course #chat2lrn

15:20:40

megbertapelle RT @chat2lrn: Q3) What goes wrong? #chat2lrn

15:20:41

AndreaMay1 RT @chat2lrn: Q3) What goes wrong? #chat2lrn

15:20:42

ZephyrLRN @CraigTaylor74 I would argue that people may know what they want but dont know the route???? #chat2lrn

15:20:44

dawnjmahoney RT @chat2lrn: Q3) What goes wrong? #chat2lrn

15:20:49

pattishank RT @JD_Dillon: A2) We are much better at creating requester-centric programs than learner-centric programs. #chat2lrn

15:20:51

pattishank RT @chat2lrn: Q3) What goes wrong? #chat2lrn

15:21:01

ZephyrLRN RT @chat2lrn: Q3) What goes wrong? #chat2lrn

15:21:02

dawnjmahoney A3) ASSUME is an acronym #chat2lrn

15:21:07

JudithELS RT @chat2lrn: Q3) What goes wrong? < How long is a piece of string, she asks! #chat2lrn

15:21:12

LearnPatch A3) Outdated biz view of ‘training’ #chat2lrn

15:21:21

DHL66 A3) wow, now thats a big question… cant answer in 140 characters … or can I… #chat2lrn

15:21:21

npmaven RT @pattishank: RT @JD_Dillon: A2) We are much better at creating requester-centric programs than learner-centric programs. #chat2lrn

15:21:22

NancyReyesNYC Truth RT @pattishank: RT @JD_Dillon: A2) We are much better at creating requester-centric programs than learner-centric programs. #chat2lrn

15:21:22

ZephyrLRN RT @JudithELS: RT @chat2lrn: Q3) What goes wrong? < How long is a piece of string, she asks! #chat2lrn

15:21:23

npmaven RT @dawnjmahoney: RT @chat2lrn: Q3) What goes wrong? #chat2lrn

15:21:31

JD_Dillon A3) Stakeholders think they know what learners need, push for the wrong offerings.  #chat2lrn

15:21:32

LearnPatch RT @JD_Dillon: A2) I find learner-centric to be more about providing opportunity and accountability/alignment with performance.  #chat2lrn

15:21:32

tomspiglanin A3) Instructional Designs go wrong if you don’t ask and listen critically; observe and assess objectively. #chat2lrn

15:21:38

NancyReyesNYC RT @JudithELS: RT @chat2lrn: Q3) What goes wrong? < How long is a piece of string, she asks! #chat2lrn

15:21:45

ExplosiveLS @lauraoverton #chat2lrn great point. Cognitive overload is becoming a key problem with individualised learning

15:21:53

CraigTaylor74 #chat2lrn A3) Perhaps we try to pander *too* much to what ppl want?

15:21:53

eGeeking Q3 There’s a long path between WANTING to be learner centered and actually creating content that fits that description #Chat2Lrn

15:22:00

LearnPatch And the result? RT @DHL66: We have binned all classrooms 😀 #chat2lrn – #justsayin

15:22:01

pattishank a3) We take orders.  #chat2lrn

15:22:04

lauraoverton A3- learners are not in the driving seat – we’ve set up the scalectrix but kept our hands on the control! #chat2lrn

15:22:16

pattishank RT @CraigTaylor74: #chat2lrn A3) Perhaps we try to pander *too* much to what ppl want? #chat2lrn

15:22:17

lesleywprice RT @CraigTaylor74: A2) “people don’t know what they want until you show it to them.” – Steve Jobs #chat2lrn

15:22:20

AndreaMay1 A3) If the audience is more than 1 person, we almost have to stereotype the group which is right away at odds with learner-centric #chat2lrn

15:22:26

dawnjmahoney A3) Egos. Not listening. Not saying no. I know better viewpoints #chat2lrn

15:22:28

owenferguson A2) Ask how someone likes to learn and you’ll get a conditioned response. Ask what they did when last faced with a challenge … #chat2lrn

15:22:29

JudithELS Q3) S/he who pays the piper plays the tune springs to mind here #chat2lrn

15:22:30

brunowinck A3) May be the idea is wrong ? Oppose Learner/Teacher may some collaborative approach were teacher expose choices first would do #chat2lrn

15:22:31

megbertapelle Q3) management: thinking “taking course” is enough, CYA mentality, rushing so fast, lack of support for real analysis #chat2lrn

15:22:33

tomspiglanin A3) Things also go wrong when “I don’t have time” wins out. #chat2lrn

15:22:33

MarnieThreap RT @ExplosiveLS: @lauraoverton #chat2lrn great point. Cognitive overload is becoming a key problem with individualised learning #chat2lrn

15:22:37

owenferguson A2) …and you’ll get a different answer. #chat2lrn

15:22:45

NancyReyesNYC Q3) Learner not as important as the sponsor. #chat2lrn

15:23:01

dawnjmahoney A3) Learners don’t take responsibility/Don’t ask for what they need #chat2lrn

15:23:02

megbertapelle RT @dawnjmahoney: A3) Egos. Not listening. Not saying no. I know better viewpoints #chat2lrn

15:23:14

LearnPatch A3) School/college experience of learning doesn’t help either – that legacy lives on into the workplace #chat2lrn

15:23:17

AndreaMay1 RT @judithels: Q3) S/he who pays the piper plays the tune springs to mind here #chat2lrn < For sure!!

15:23:20

OU812Jensen #chat2lrn A3) lack of clearly defined outcomes-scope creep-status and ego-band aid solution-knowing is it even a training opportunity?

15:23:32

megbertapelle RT @tomspiglanin: A3) Things also go wrong when “I don’t have time” wins out. #chat2lrn

15:23:34

DHL66 @LearnPatch – Totally Learner Centric – what they want when they want where they want #chat2lrn

15:23:37

TheAirton Q3) So called “Learning Professionals” just doing as ordered instead of asking the right questions and/or solutions #chat2lrn

15:23:43

eGeeking Q3 Real learner centered content requires more than just listing to what groups want. It requires analyzing actual needs #Chat2Lrn

15:23:45

pattishank RT @NancyReyesNYC: Q3) Learner not as important as the sponsor.< Learners take orders too. #chat2lrn

15:23:46

NancyReyesNYC RT @megbertapelle: RT @dawnjmahoney: A3) Egos. Not listening. Not saying no. I know better viewpoints #chat2lrn

15:23:47

lauraoverton MT @owenferguson: A2) Ask how someone likes to learn and youll get a conditioned response. < agree we need to change our approach #chat2lrn

15:23:49

LearnPatch Now there’s a thought! RT @CraigTaylor74: #chat2lrn A3) Perhaps we try to pander *too* much to what ppl want?

15:23:54

lesleywprice a3) we keep making assumptions and then wonder why the outcome is not improved performance #chat2lrn

15:23:56

JudithELS RT @dawnjmahoney: A3) Learners dont take responsibility/Dont ask for what they need < Cultural factors dominate #chat2lrn

15:23:58

megbertapelle RT @OU812Jensen: #chat2lrn A3) lack of clearly defined outcomes-scope creep-status and ego-band aid solution-knowing is it even a training opportunity?

15:24:11

lesleywprice RT @LearnPatch: Now theres a thought! RT @CraigTaylor74: #chat2lrn A3) Perhaps we try to pander *too* much to what ppl want? #chat2lrn

15:24:25

NancyReyesNYC RT @pattishank: RT @NancyReyesNYC: Q3) Learner not as important as the sponsor.< Learners take orders too. < Yes they do. #chat2lrn

15:24:31

NancyReyesNYC RT @pattishank: RT @NancyReyesNYC: Q3) Learner not as important as the sponsor.< Learners take orders too. < Yes they do. #chat2lrn

15:24:31

TheAirton RT @ou812jensen: #chat2lrn A3) lack of clearly defined outcomes-scope creep-status and ego-band aid solution-knowing is it even a…

15:24:40

TheAirton RT @ou812jensen: #chat2lrn A3) lack of clearly defined outcomes-scope creep-status and ego-band aid solution-knowing is it even a…

15:24:40

dawnjmahoney A3) “Just get it done so I can move onto something else”–IDs & Learners #chat2lrn

15:24:45

dawnjmahoney A3) “Just get it done so I can move onto something else”–IDs & Learners #chat2lrn

15:24:45

NancyReyesNYC RT @JudithELS: RT @dawnjmahoney: A3) Learners dont take responsibility/Dont ask for what they need < Cultural factors dominate #chat2lrn

15:24:46

megbertapelle RT @lesleywprice: a3) we keep making assumptions and then wonder why the outcome is not improved performance #chat2lrn

15:24:47

owenferguson Q3) There’s often a tension between “what we want you to be able to do” and “what I want to be able to do”. That isn’t down to L&D #chat2lrn

15:24:57

LearnPatch @DHL66 wow – how long has the process taken – to from classroom to coaching? #chat2lrn

15:24:59

megbertapelle RT @lesleywprice: RT @LearnPatch: theres a thought! RT @CraigTaylor74: A3) Perhaps we try to pander *too* much to what ppl want? #chat2lrn

15:25:11

ZephyrLRN A3) Lack of understanding on the impact learner focused approaches makes. Need to move away from learning for the sake of learning #chat2lrn

15:25:16

LearnPatch Nice! RT @lauraoverton: A3- learners are not in the driving seat – we’ve set up the scalectrix but kept our hands on the control! #chat2lrn

15:25:18

LearnPatch RT @dawnjmahoney: A3) Egos. Not listening. Not saying no. I know better viewpoints #chat2lrn

15:25:30

dawnjmahoney Confuscious! MT @lesleywprice: a3) we keep making assumptions and then wonder why the outcome is not improved performance #chat2lrn

15:25:39

tomspiglanin I hate that < RT @dawnjmahoney: A3) “Just get it done so I can move onto something else”–IDs & Learners #chat2lrn

15:25:48

NancyReyesNYC Q3) Often the sponsor is not clear on the real problem and wants to throw in the kitchen sink just in case.  #chat2lrn

15:25:54

ExplosiveLS #chat2lrn looking at learning to fail which links to learner centric design and delivery – thoughts @lauraoverton

15:26:00

JudithELS Yes< RT @lauraoverton: A3- learners are not in the driving seat – weve set up the scalectrix but kept our hands on the control! #chat2lrn

15:26:09

dawnjmahoney A3) No support post- “training”  #chat2lrn

15:26:10

CraigTaylor74 Let’s not forget there’s a difference btwn *want* and *need* #chat2lrn

15:26:19

megbertapelle RT @dawnjmahoney: A3) “Just get it done so I can move onto something else”–IDs & Learners #chat2lrn <  & mgmt!

15:26:21

charlesjennings @lauraoverton Conspiracy of convenience cease when we analyse performance problems first. Then find best way to address them. #chat2lrn

15:26:22

TheAirton Q3) Pandering is not a bad business plan but you won’t get far. #chat2lrn

15:26:24

lesleywprice RT @NancyReyesNYC: Q3) Often the sponsor is not clear on the real problem and wants to throw in the kitchen sink just in case < +10 #chat2lrn

15:26:28

DHL66 @LearnPatch we cut classrooms out overnight – funny thing is no-one missed them because we were already doing the other stuff #chat2lrn

15:26:38

dawnjmahoney A3) “training” is in a silo or one-off mode #chat2lrn

15:26:40

owenferguson Q3) Job design, recruitment, etc play a part. Being learner centric is easier if the right people are in the right roles for them. #chat2lrn

15:26:49

ZephyrLRN A3) If proper evaluations of learning were carried out after implimentation – lessons would be learned. This rarely happens!!! #chat2lrn

15:26:50

tomspiglanin A3) Gone wrong: “Design me some elearning” instead of “This is the need, how can it best be met?” #chat2lrn

15:26:50

lauraoverton A3-  63% of us beleive learner’s lack of ability to manage their learning is holding our projects back < are we too quick to blame? #chat2lrn

15:26:51

tomspiglanin Yes, that’s a “gone wrong” < RT @dawnjmahoney: A3) No support post- “training”  #chat2lrn

15:27:08

NancyReyesNYC Grrr…RT tomspiglanin I hate that < RT @dawnjmahoney: A3) “Just get it done so I can move onto something else”–IDs & Learners  #chat2lrn

15:27:17

npmaven RT @tomspiglanin: I hate that & gt; RT @dawnjmahoney: A3) “Just get it done so I can move onto something else”–IDs & Learners #chat2lrn

15:27:19

eGeeking Q3 Past exp. is a problem too. Learner centered content can seem odd/too diff. to SME’s & even learners at 1st. #Chat2Lrn

15:27:24

JudithELS RT @NancyReyesNYC: Q3) Often sponsor isn’t clear on the real problem and wants to throw in the kitchen sink just in case < Often  #chat2lrn

15:27:25

LearnPatch RT @NancyReyesNYC: Q3) Often the sponsor is not clear on the real problem and wants to throw in the kitchen sink just in case.  #chat2lrn

15:27:26

lesleywprice RT @DHL66: @LearnPatch we cut classrooms out overnight – funny thing no-one missed because we were already doing the other stuff #chat2lrn

15:27:27

owenferguson RT @CraigTaylor74: Lets not forget theres a difference btwn *want* and *need* <  yup, expectations play a big role in that #chat2lrn

15:27:28

JD_Dillon RT @tomspiglanin: A3) Gone wrong: “Design me some elearning” instead of “This is the need, how can it best be met?” #chat2lrn

15:27:29

pattishank a3) Aren’t we supposed to be better than learners at analyzing what they need?  #chat2lrn

15:27:33

npmaven Yup.  RT @tomspiglanin: A3) Gone wrong: “Design me some elearning” instead of “This is the need, how can it best be met?” #chat2lrn

15:27:39

OU812Jensen #chat2lrn A3) lack of strategy in the first place – go to how before you really know the what and why.

15:27:43

AndreaMay1 RT @tomspiglanin: A3) Gone wrong: “Design me some elearning” instead of “This is the need, how can it best be met?” #chat2lrn < Oh yes

15:28:09

TheAirton Q3) 1st question I was ask when meeting with client “And what does that (___) look like to you?” #chat2lrn

15:28:11

megbertapelle RT @tomspiglanin: A3) Gone wrong: “Design me some elearning” instead of “This is the need, how can it best be met?” #chat2lrn

15:28:16

LearnPatch @charlesjennings – thanks for dropping in Charles! #chat2lrn

15:28:20

megbertapelle RT @OU812Jensen: #chat2lrn A3) lack of strategy in the first place – go to how before you really know the what and why. #chat2lrn

15:28:23

pattishank MT @ZephyrLRN: A3) If proper evaluations of learning were carried out after implimentation – lessons would be learned.  #chat2lrn

15:28:24

brunowinck +1 RT @ZephyrLRN: A3) If proper evaluations of learning were carried out after implimentation – lessons would be learned. … #chat2lrn 15:28:27
NancyReyesNYC Falls on deaf ears @tomspiglanin A3) Gone wrong: “Design me some elearning” instead of “This is the need, how can it best be met?” #chat2lrn

15:28:33

lesleywprice @owenferguson @CraigTaylor74: Difference between Wants and Needs was topic of first marketing essay I ever did at Uni!! #chat2lrn

15:28:38

dawnjmahoney A3) No evaluation plan built as part of the overall development process #chat2lrn

15:28:41

chat2lrn Q4) What are some of the reasons why learners often feel that L&D doesn’t have a clue about their needs? #chat2lrn

15:29:01

DHL66 @pattishank: a3) Aren’t we supposed to be better than learners at analyzing what they need?  #chat2lrn< – u wild hv thought so

15:29:08

tomspiglanin RT @chat2lrn: Q4) What are some of the reasons why learners often feel that L&D doesn’t have a clue about their needs? #chat2lrn

15:29:25

LearnPatch RT @TheAirton: Q3) 1st question I was ask when meeting with client “And what does that (___) look like to you?” #chat2lrn

15:29:26

megbertapelle RT @chat2lrn: Q4) What are some of the reasons why learners often feel that L&D doesn’t have a clue about their needs? #chat2lrn

15:29:26

npmaven RT @chat2lrn: Q4) What are some of the reasons why learners often feel that L&D doesn’t have a clue about their needs? #chat2lrn

15:29:27

lesleywprice RT @chat2lrn: Q4) What are some of the reasons why learners often feel that L&D doesn’t have a clue about their needs? #chat2lrn

15:29:32

ExplosiveLS @CraigTaylor74 I wondered how long until mr jobs was mentioned. Linking to marketing and design + what works there is a good idea #chat2lrn

15:29:32

eGeeking Even we aren’t right all the time RT @pattishank: a3) Aren’t we supposed to be better than learners at analyzing what they need? #chat2lrn

15:29:33

JudithELS RT @chat2lrn: Q4) What are some of the reasons why learners often feel that L&D doesn’t have a clue about their needs? #chat2lrn

15:29:34

AndreaMay1 RT @chat2lrn: Q4) What are some of the reasons why learners often feel that L&D doesn’t have a clue about their needs? #chat2lrn

15:29:38

ZephyrLRN RT @chat2lrn: Q4) What are some of the reasons why learners often feel that L&D doesn’t have a clue about their needs? #chat2lrn

15:29:42

LearnPatch RT @chat2lrn: Q4) What are some of the reasons why learners often feel that L&D doesn’t have a clue about their needs? #chat2lrn

15:29:44

DHL66 A4) We dont understand their business enough to understand their need #chat2lrn

15:30:01

npmaven A4) What’s provided is pre-packaged, generic, not suitable to context. #chat2lrn

15:30:03

dawnjmahoney RT @chat2lrn: Q4) What are some of the reasons why learners often feel that L&D doesn’t have a clue about their needs? #chat2lrn

15:30:10

megbertapelle Q4) we don’t understand their day-to-day challenges & work because we don’t go see! #chat2lrn

15:30:13

NancyReyesNYC RT @DHL66: @pattishank: a3) Arent we supposed to be better than learners at analyzing what they need?< – u wild hv thought so #chat2lrn

15:30:25

DHL66 RT @chat2lrn: Q4) What are some of the reasons why learners often feel that L&D doesn’t have a clue about their needs? #chat2lrn

15:30:31

NancyReyesNYC RT @chat2lrn: Q4) What are some of the reasons why learners often feel that L&D doesn’t have a clue about their needs? #chat2lrn

15:30:45

megbertapelle RT @DHL66: A4) We dont understand their business enough to understand their need #chat2lrn

15:30:46

eGeeking Q4 They aren’t stupid. They can tell when training is developed for someone else’s priorities instead of theirs #Chat2Lrn

15:30:47

JudithELS Q4) Providing them with stuff that has no relevance whatsoever to what they do in the workplace & their jobs #chat2lrn

15:30:49

ExplosiveLS @pattishank @zephyrlrn #chat2lrn but then u have to have a client who understands roi

15:30:50

megbertapelle RT @npmaven: A4) Whats provided is pre-packaged, generic, not suitable to context. #chat2lrn

15:30:56

lauraoverton A4- I don’t believe we understand our learner’s natural habitat – How do they learn what they need when we are not around? #chat2lrn

15:30:57

npmaven A4) And/or little opp for real interaction, exploration of how to apply; person lecturing at front of the ‘room’  #chat2lrn

15:31:00

onapalestar RT @tomspiglanin: A3) Gone wrong: “Design me some elearning” instead of “This is the need, how can it best be met?” #chat2lrn

15:31:21

AndreaMay1 A4) We are often trapped between learner and SME – SME won’t sign off unless everything THEY want is in. #chat2lrn

15:31:22

dawnjmahoney A4) No links to previous experience demonstrated  #chat2lrn

15:31:25

megbertapelle RT @eGeeking: Q4 They arent stupid. They can tell when training is developed for someone elses priorities instead of theirs #chat2lrn

15:31:28

lesleywprice a4) IMHO its the age old problem…you don’t know what you don’t know  #chat2lrn

15:31:30

megbertapelle RT @JudithELS: Q4) Providing them with stuff that has no relevance whatsoever to what they do in the workplace & their jobs #chat2lrn

15:31:31

DHL66 Q4) we work with and in the business so we do understand – shadowing and getting hands dirty works wonders #chat2lrn

15:31:32

LearnPatch RT @lesleywprice: a4) IMHO its the age old problem…you don’t know what you don’t know  #chat2lrn

15:31:41

brunowinck A4) lack of attentive listening of learners needs/condition/situation #chat2lrn

15:31:49

npmaven RT @lauraoverton: A4- I dont believe we understand learners natural habitat – How they learn what they need when we are not around #chat2lrn

15:31:51

owenferguson Q4) One reason is L&D isn’t seen as business focussed. Too many off site events vs the reality of selling stuff or irate customers #chat2lrn

15:31:52

ZephyrLRN A4) because L&D don’t understand their day to day ‘what matters and impacts their role’ needs #chat2lrn

15:31:54

eGeeking Sad but true RT @AndreaMay1 A4 We are often trapped between learner and SME – SME won’t sign off unless everything THEY want is in #chat2lrn

15:31:55

JD_Dillon RT @chat2lrn: Q4) What are some of the reasons why learners often feel that L&D doesn’t have a clue about their needs? #chat2lrn

15:32:01

NancyReyesNYC Q4) Re-teach prior knowledge, content not timely, not relevant, time consuming, boring #chat2lrn

15:32:08

CraigTaylor74 A4) We don’t:

15:32:09

Do their jobs
Work under their pressures
Have their targets and very often…
NEVER ASK THEM.
All justifiable IMO #chat2lrn
JudithELS RT @lauraoverton: A4 Dont understand our learners natural habitat – How do they learn what they need when we are not around? < Yes #chat2lrn

15:32:20

JudithELS RT @lauraoverton: A4 Dont understand our learners natural habitat – How do they learn what they need when we are not around? < Yes #chat2lrn

15:32:20

ExplosiveLS @npmaven @tomspiglanin @dawnjmahoney #chat2lrn a little like the frustration of ordering coffee. Tell me what I need to know. Culture + time

15:32:20

dawnjmahoney A4) We get excited about new projects then move on/don’t revisit what is done-assess, re-design, re-engage #chat2lrn

15:32:20

JD_Dillon A4) How often do L&D people get out into the operation and work alongside “learners” – my bet is not often enough. #chat2lrn

15:32:22

JD_Dillon A4) How often do L&D people get out into the operation and work alongside “learners” – my bet is not often enough. #chat2lrn

15:32:22

tomspiglanin A4) If participants in “learning activities” don’t understand purpose or reason, then L&D doesn’t have a clue. #chat2lrn

15:32:29

tomspiglanin A4) If participants in “learning activities” don’t understand purpose or reason, then L&D doesn’t have a clue. #chat2lrn

15:32:29

npmaven RT @NancyReyesNYC: Q4) Re-teach prior knowledge, content not timely, not relevant, time consuming, boring #chat2lrn

15:32:35

LearnPatch A4) not knowing the daily routines, the pressures, the frustrations around doing your job well #chat2lrn

15:32:35

npmaven RT @NancyReyesNYC: Q4) Re-teach prior knowledge, content not timely, not relevant, time consuming, boring #chat2lrn

15:32:35

LearnPatch A4) not knowing the daily routines, the pressures, the frustrations around doing your job well #chat2lrn

15:32:35

megbertapelle Q4) so obvious when all need is check in a box – no relevance, CYA, read-and-agree stuff that we “have” to do for regulatory req’s #chat2lrn

15:32:37

NancyReyesNYC This sucks! RT @AndreaMay1 A4 We are often trapped between learner and SME – SME wont sign off unless everything THEY want is in #chat2lrn

15:32:39

JD_Dillon A4) Does the audience respect the learning organization? Do they believe their goals are aligned? #chat2lrn

15:32:45

eGeeking Q4 We sometimes think we have their needs down pat and don’t admit when we’re wrong about that #Chat2Lrn

15:32:48

megbertapelle RT @dawnjmahoney: A4) We get excited about new projects then move on/dont revisit what is done-assess, re-design, re-engage #chat2lrn

15:32:52

lauraoverton MT npmaven A4) What’s provided is pre-packaged, generic, < but we tell them it’s flexible /accessible so that should do the trick! #chat2lrn

15:32:54

pattishank @JD_Dillon They rarely see us and KNOW we don’t understand what they do. #chat2lrn

15:33:08

TheAirton Q4) bcuz L&D , on the most, designs for a group that is 4 levels removed from actual work being trained #chat2lrn

15:33:14

megbertapelle RT @eGeeking: Q4 We sometimes think we have their needs down pat and dont admit when were wrong about that #chat2lrn

15:33:17

AndreaMay1 MT @egeeking: Sad but true – trapped between learner and SME – SME won’t sign off unless all THEY want is in #chat2lrn < Drives me nuts!

15:33:21

brunowinck +1 RT @eGeeking: Q4 We sometimes think we have their needs down pat and don’t admit when we’re wrong about that #Chat2Lrn #chat2lrn 15:33:26
npmaven RT @pattishank: @JD_Dillon They rarely see us and KNOW we dont understand what they do. #chat2lrn

15:33:49

pattishank q4) Our content is rarely relevant. #chat2lrn

15:34:00

charlesjennings Q4) Most don’t see themselves as ‘learners’ but as workers looking for help to do their jobs better – L&D needs to focus on that. #chat2lrn

15:34:09

megbertapelle RT @JD_Dillon: A4) How often do L&D get out into operation & work alongside “learners” – my bet is not often enough. #chat2lrn <  amen

15:34:09

JudithELS Q4) We dish out ‘medicine’ in the hope it’ll cure them & it doesn’t! #chat2lrn

15:34:18

NancyReyesNYC Q4) Full-blown courses where tip sheet would do, compliance training – same course/quiz every year, don’t know what I actually DO #chat2lrn

15:34:23

npmaven A4) Or we can’t/don’t adapt when obvious what we planned to cover doesn’t meet their needs #chat2lrn

15:34:34

dawnjmahoney A4) I think it is easier not to be connected back/easier to blame the landscape/Shame on us! #chat2lrn

15:34:40

lauraoverton RT @eGeeking: Q4 We think we have needs down pat and don’t admit when we’re wrong < we don’t challenge our own assumptions enough #chat2lrn

15:34:49

eGeeking Q4 I’ve worked against prior bad experience too. Learners have terrible training in the past, expect the same from us now #Chat2Lrn

15:34:51

pattishank MT @charlesjennings: Q4) Most dont see themselves as learners but as workers looking for help to do their jobs better< Absolutely. #chat2lrn

15:34:51

owenferguson Q4) Sometimes it’s ok to not know the detail of ‘what’ they do, as long as we understand how they work and learn most effectively #chat2lrn

15:35:13

pattishank MT @NancyReyesNYC: Q4) Full-blown courses where tip sheet would do, compliance training – same course/quiz every year. #chat2lrn

15:35:15

ZephyrLRN A4) L&D needs to move away from administring, to understanding more about learning impact, performance and its accountablity  #chat2lrn

15:35:17

NancyReyesNYC Ain’t that the truth! RT JudithELS Q4) We dish out ‘medicine’ in the hope it’ll cure them & it doesn’t! #chat2lrn

15:35:22

tomspiglanin A4) Sometimes if we specify time and place and set schedules, we don’t have a clue. #chat2lrn

15:35:23

npmaven RT @charlesjennings: Q4) Most dont see selves as learners but as workers looking for help to do jobs better<  L&D shd focus on that #chat2lrn

15:35:24

brunowinck +1 RT @charlesjennings: Q4) Most don’t see themselves as ‘learners’ but as workers looking for help to do their jobs better … #chat2lrn 15:35:28
megbertapelle RT @charlesjennings: Q4) Most dont see selves as lrnrs but workers looking for help to do jobs btr- L&D needs to focus on that #chat2lrn

15:35:29

LearnPatch A4) and where does the lifelong learner fit in – someone already in control of their development – without help of org? #chat2lrn

15:35:30

OU812Jensen #chat2lrn A4) L&D is not engaged or collaborative enough with strat. plan, org., functional teams, stakeholders, sponsors, SME’s, customers.

15:35:34

LearnPatch RT @charlesjennings: Q4) Most dont see selves as lrnrs but workers looking for help to do jobs btr- L&D needs to focus on that #chat2lrn

15:35:57

JD_Dillon A4) It’s up to us to make sure our partners know we care about them as both professionals and individuals. #chat2lrn

15:36:01

TheAirton Q4) Those that can’t do, train/ teach. #IFIHADANICKEL #chat2lrn

15:36:04

CraigTaylor74 Here’s a series of blogs explaining how we’ve been finding out more about our learners in my organisation http://t.co/wocNq9v16X #chat2lrn

15:36:05

lauraoverton Q4 @charlesjennings – do you think L and D see their customers as learners or workers? #chat2lrn

15:36:10

megbertapelle RT @NancyReyesNYC: Aint that the truth! RT JudithELS Q4) We dish out medicine in the hope itll cure them & it doesnt! #chat2lrn

15:36:25

brunowinck @CraigTaylor74 link ? #chat2lrn

15:36:27

tomspiglanin A4) “learners” think L&D doesn’t have a clue because, at times, L&D doesn’t. #chat2lrn

15:36:32

pattishank a4) So why don’t we just stop calling them “learners” right now? Now. #chat2lrn

15:36:32

C4LPT #chat2lrn Q4) What are some of the reasons why learners feel that L&D doesn’t have a clue about their needs? < OMG 140 chars not enough

15:36:49

LearnPatch RT @pattishank: a4) So why don’t we just stop calling them “learners” right now? Now. #chat2lrn

15:37:05

eGeeking Is it always “either”? Is it never “and”? Q4 @charlesjennings – do you think L and D see their customers as learners or workers? #chat2lrn

15:37:08

JD_Dillon RT @pattishank – a4) So why don’t we just stop calling them “learners” right now? Now. #chat2lrn <  YES! #chat2lrn

15:37:10

TheAirton Q4) Including the end users/ learner as a SME goes a long way. #chat2lrn

15:37:13

dawnjmahoney MT @pattishank a4) So why don’t we just stop calling them “learners” right now? Now./Alternatives? #chat2lrn

15:37:21

CraigTaylor74 @brunowinck Check my last tweet, i’ve now included it – sorry! #chat2lrn

15:37:24

LearnPatch RT @C4LPT: #chat2lrn Q4) What are some of the reasons why learners feel that L&D doesn’t have a clue about their needs? < OMG 140 chars not enough

15:37:31

pattishank MT @C4LPT: #chat2lrn Q4) OMG 140 chars not enough< OMG is right #chat2lrn

15:37:34

brunowinck +1 = change of #NLP program RT @pattishank: a4) So why don’t we just stop calling them “learners” right now? Now. #chat2lrn 15:37:48
NancyReyesNYC MT @CraigTaylor74 Here’s how we’ve been finding out more about our learners in my organisation http://t.co/kIKcGohU7h  #chat2lrn

15:37:53

MarnieThreap understanding business needs = understanding learners needs. How do they want it delivered?engage performance support. communicate #chat2lrn

15:38:08

charlesjennings @lauraoverton Many L&D professionals see their customers as ‘learners’ (or even ‘patients’ !) not ‘workers’, ‘colleagues’ etc. #chat2lrn

15:38:26

chat2lrn Q5) What would L&D really need to do to understand learner’s worlds and needs? #chat2lrn

15:38:26

NancyReyesNYC Agreed RT @pattishank MT @C4LPT: #chat2lrn Q4) OMG 140 chars not enough< OMG is right #chat2lrn

15:38:33

JD_Dillon RT @chat2lrn: Q5) What would L&D really need to do to understand learner’s worlds and needs? #chat2lrn

15:38:55

LearnPatch RT @chat2lrn: Q5) What would L&D really need to do to understand learner’s worlds and needs? #chat2lrn

15:38:57

dawnjmahoney RT @chat2lrn: Q5) What would L&D really need to do to understand learner’s worlds and needs? #chat2lrn

15:39:01

AndreaMay1 RT @chat2lrn: Q5) What would L&D really need to do to understand learner’s worlds and needs? #chat2lrn

15:39:04

NancyReyesNYC RT @chat2lrn Q5) What would L&D really need to do to understand learner’s worlds and needs? #chat2lrn

15:39:05

JudithELS RT @chat2lrn: Q5) What would L&D really need to do to understand learner’s worlds and needs? #chat2lrn

15:39:13

lesleywprice RT @chat2lrn: Q5) What would L&D really need to do to understand learner’s worlds and needs? #chat2lrn

15:39:14

eGeeking Q5 More opportunities to actually talk with them and see the real world challenges they face #Chat2Lrn

15:39:18

ZephyrLRN RT @chat2lrn: Q5) What would L&D really need to do to understand learner’s worlds and needs? #chat2lrn

15:39:18

megbertapelle RT @chat2lrn: Q5) What would L&D really need to do to understand learner’s worlds and needs? #chat2lrn

15:39:24

stellacollins @dhl66 A2) ..and the person delivering to deliver well and respond to needs #chat2lrn

15:39:26

TheAirton Q5) Walk a mile in my shoes help.. #chat2lrn

15:39:32

JD_Dillon A5) L&D needs to be part of the operation and not view itself/act as a support organization. #chat2lrn

15:39:35

ZephyrLRN A5) They need to live the world of the learner to understand #chat2lrn

15:39:44

tomspiglanin RT @chat2lrn: Q5) What would L&D really need to do to understand learner’s worlds and needs? #chat2lrn

15:39:48

pattishank a5) Watch them work, understand their jobs, talk to them. Simple. Can’t do less. #chat2lrn

15:40:05

NancyReyesNYC RT @pattishank @dawnjmahoney Whoever they are… just like us. Workers, staff, people we work with.< Yes I have to take course too #chat2lrn

15:40:07

megbertapelle Q5) go work w/your audience, observe, ask them what they need, observe challenges; and measure performance #chat2lrn

15:40:09

AndreaMay1 A5)Embed us in depts, make an L&D person part of every team instead of always separated. #chat2lrn

15:40:14

pattishank RT @JD_Dillon: A5) L&D needs to be part of the operation and not view itself/act as a support organization. #chat2lrn

15:40:18

pattishank @tomspiglanin Driving me nuts! #chat2lrn

15:40:44

sarah_korbel Q5) They’d need to be just as invested, and without the time and money, ain’t nobody got time for that! (pop culture reference) #chat2lrn

15:40:48

lesleywprice RT @DHL66: @chat2lrn see answer to previous.  Shadow in the business, work in the business, learn ourselves what they do #chat2lrn

15:40:51

ZephyrLRN A5) The need to see the learner as the expert and L&D need to fulfil the needs #chat2lrn

15:40:51

megbertapelle RT @DHL66: @chat2lrn see answer to previous.  Shadow in the business, work in the business, learn ourselves what they do #chat2lrn

15:40:53

LearnPatch A5) Make better decisions based on data ie understand a problem area in the biz and intervene #chat2lrn

15:40:56

NancyReyesNYC Q5) Shadow someone, see what it is they really do. I bet someone has a better way of doing it than the way you trained it. #chat2lrn

15:40:59

JudithELS Q5) Truly understand them, what they do, what their orgs need, what probs they have … #chat2lrn

15:41:06

megbertapelle RT @AndreaMay1: A5)Embed us in depts, make an L&D person part of every team instead of always separated. #chat2lrn

15:41:06

eGeeking Q5 I’ve been lucky to work on a program where we get to 1st build trust with our learners and THEN ask for feedback #Chat2Lrn

15:41:08

stellacollins we should be more assertive as L&D professionals to challenge processes and constraints and listen to learners and business #chat2lrn

15:41:11

JD_Dillon A5) People from the operation must collaborate with traditional L&D professionals to get the right mix of know-how. #chat2lrn

15:41:14

pattishank a5) Can’t just ask. HAVE to watch, listen, be there. #chat2lrn

15:41:19

lauraoverton RT @ZephyrLRN A5) ..live the world of the learner to understand< is this possible when everyone’s  work world is so different #chat2lrn

15:41:33

OU812Jensen #chat2lrn A5) engage, ask, dig deeper for understanding, be curious (act like you don’t know), experience, see and touch what they do.

15:41:36

eGeeking Q5 You get much better info when the learners you’re talking with actually believe you want to do the right thing for them #Chat2Lrn

15:41:38

tomspiglanin A5) Reach into the workplace. Build and participate in wrkplc communities. Social media enable this. #chat2lrn

15:41:39

CraigTaylor74 RT @OU812Jensen: #chat2lrn A5) engage, ask, dig deeper for understanding, be curious (act like you don’t know), experience, see and touch what they do.

15:41:47

pattishank Stop using the word *learner* for the rest of this chat, okay? #chat2lrn

15:41:49

TheAirton Q5) View your work as a trusted partner or solutions provider for all needs not just training #chat2lrn

15:42:13

owenferguson Q5) Do the research. Interview, survey, review relevant data sources, business plans + trends More here http://t.co/hYHoiFt8yt #chat2lrn

15:42:31

C4LPT Q5) Stop thinking of them as LEARNERS but as people who need to know how you can help them to do their jobs effectively #chat2lrn

15:42:34

megbertapelle RT @eGeeking: Q5 You get much better info when learners youre talking w/actually believe you want to do the right thing for them #chat2lrn

15:42:44

eGeeking @pattishank Suggestions for alternative terms? I used to be a public school teacher so I default to “students” *laugh* #Chat2Lrn

15:42:46

lesleywprice a5) going back to @charlesjennings point should we stop calling people learners and call them employees/workers? #chat2lrn

15:42:47

Lisa_Mc_G RT @C4LPT: Q5) Stop thinking of them as LEARNERS but as people who need to know how you can help them to do their jobs effectively #chat2lrn

15:42:48

JudithELS LOL< RT @pattishank: Stop using the word *learner* for the rest of this chat, okay? < As long as it’s not *delegate*! #chat2lrn

15:42:50

TheAirton Q5) being less snarky because you power point better than they do #chat2lrn

15:42:53

LearnPatch A5) Let colleagues dictate some of this – bottom-up approach #chat2lrn

15:43:03

pattishank Think of yourself as an analyst. #chat2lrn

15:43:06

tomspiglanin RT @c4lpt: Q5) Stop thinking of them as LEARNERS but as people who need to know how you can help them to do their jobs effectively #chat2lrn

15:43:10

ZephyrLRN @lauraoverton Hi Larua – yes, if you embed yourself in a company as a performance driver your must know your people #chat2lrn

15:43:29

NancyReyesNYC Stupid retweet button not working and driving me nuts!  #chat2lrn

15:43:29

megbertapelle RT @pattishank: Stop using the word *learner*… <  then give us an efficient alternative. “people” is not specific enough #chat2lrn

15:43:34

lauraoverton A5 – @pattishank – not sure we actually ask enough – eg only 1 in 5 of us know how our staff are using social media to share ideas #chat2lrn

15:43:39

AndreaMay1 A5)There is also a diff in learning required skills to keep business going and learning for ongoing development. #chat2lrn

15:43:42

stellacollins @explosivels @CraigTaylor74 agree – i just finally read ‘Made to stick’ – lots of good ideas in there #chat2lrn

15:43:44

lesleywprice @C4LPT Just said exactly the same Jane….when did we invent this term learners for people who want to be better at their jobs? #chat2lrn

15:43:58

pattishank @NancyReyesNYC Reload #chat2lrn

15:43:58

JudithELS RT @TheAirton: Q5) being less snarky because you power point better than they do < That’s so gd but possibly true #chat2lrn

15:44:00

NancyReyesNYC RT @TheAirton Q5) being less snarky because you power point better than they do #chat2lrn

15:44:01

AndreaMay1 RT @pattishank: Think of yourself as an analyst. #chat2lrn < YES!!

15:44:02

LnDDave Greeting #chat2lrn. David Kelly, jumping in to say hi!

15:44:03

TheAirton Step 1 of 12 —-< RT @pattishank: Think of yourself as an analyst. #chat2lrn

15:44:11

LearnPatch RT @AndreaMay1: A5)There is also a diff in learning required skills to keep business going and learning for ongoing development. #chat2lrn

15:44:18

sarah_korbel Twitter isn’t working with me today 😦 #chat2lrn can’t keep up. Next time folks. Cheers! #Frustrated

15:44:19

megbertapelle RT @ZephyrLRN: @lauraoverton Hi Larua – yes, if you embed yourself in a company as a performance driver your must know your people #chat2lrn

15:44:30

LnDDave RT @c4lpt:  Stop thinking of them as LEARNERS but as people who need to know how you can help them to do their jobs effectively #chat2lrn

15:44:41

stellacollins RT @lauraoverton: A4- we don’t understand learner’s natural habitat – How do they learn what they need when we are not around? #chat2lrn

15:44:42

C4LPT Q5) LEARNERS implies they need to study or memorise something, when that is probably the last thing they need #chat2lrn

15:44:49

NancyReyesNYC Fifth reload worked! Thanks. RT @pattishank: @NancyReyesNYC Reload #chat2lrn

15:44:55

C4LPT @eGeeking @tomspiglanin Then  just call them PEOPLE or WORKERS #chat2lrn

15:45:37

megbertapelle RT @C4LPT: Q5) LEARNERS implies they need to study or memorise something…<  not how I think of it, doesn’t imply that to me #chat2lrn

15:45:56

DHL66 Q5). If you still do,classroom, turn it into a demo office and train in that environment #chat2lrn

15:46:00

NancyReyesNYC @C4LPT Exactly! What good is memorizing if you can’t put it to use? I bet they have the info, just not implementing correctly. #chat2lrn

15:46:03

AndreaMay1 RT @sarah_korbel: Twitter isn’t working with me today 😦 #chat2lrn can’t keep up. Next time folks. Cheers! #Frustrated < < Bummer 😦

15:46:27

CraigTaylor74 Ref: *learners*… we’re getting bogged down in what *we* want!!!! #chat2lrn

15:46:27

ZephyrLRN @LnDDave @c4lpt these ‘old’ words like ‘learner’ are hard to get rid of — I like People or Performers instead!! #chat2lrn

15:46:38

megbertapelle MT @stellacollins: RT @lauraoverton: A4- we dont understand lrnrs natural habitat – How do they learn what they need w/out us? #chat2lrn

15:46:57

C4LPT RT @megbertapelle: <  not how I think of it, doesn’t imply that to me #chat2lrn < Then why is everyone fixated on TRAINING and courses?

15:46:59

LearnPatch Shame 😦 RT @sarah_korbel: Twitter isn’t working with me today 😦 #chat2lrn can’t keep up. Next time folks. Cheers! #Frustrated

15:47:03

chat2lrn Q6) What should we be asking? #chat2lrn

15:47:10

ZephyrLRN RT @chat2lrn: Q6) What should we be asking? #chat2lrn

15:47:21

JD_Dillon RT @chat2lrn: Q6) What should we be asking? #chat2lrn

15:47:33

CraigTaylor74 @C4LPT @megbertapelle •everyone*? #chat2lrn

15:47:35

NancyReyesNYC RT @chat2lrn: Q6) What should we be asking? #chat2lrn

15:47:44

megbertapelle RT @C4LPT: RT @megbertapelle: …Then why is everyone fixated on TRAINING and courses? <  I’m not #chat2lrn

15:47:46

C4LPT Q5) @NancyReyesNYC No need to memorise anything; just know where you can find the information when/if you need it #chat2lrn

15:47:52

LearnPatch RT @chat2lrn: Q6) What should we be asking? #chat2lrn

15:47:56

megbertapelle RT @chat2lrn: Q6) What should we be asking? #chat2lrn

15:47:56

CraigTaylor74 A6) What do you do/go to/ask when you need help? #chat2lrn

15:47:58

npmaven RT @chat2lrn: Q6) What should we be asking? #chat2lrn

15:48:02

OU812Jensen #chat2lrn A5) potentially the language that L&D uses is distracting or confusing to the process of collaboration and intent is misunderstood

15:48:03

TheAirton Q5) Always provide doughnuts and candy. Start with quirky music to have the illusion of fun. No? #chat2lrn

15:48:06

eGeeking @C4LPT @megbertapelle Do the terms “learning” & “training” always have to refer to the very worst versions of what they can be? #Chat2Lrn

15:48:11

JD_Dillon A6) “How can I help you do what you do better?” #chat2lrn

15:48:19

JudithELS RT @ZephyrLRN: RT @chat2lrn: Q6) What should we be asking? #chat2lrn

15:48:21

DHL66 RT @chat2lrn: Q6) What should we be asking? #chat2lrn

15:48:24

lesleywprice RT @C4LPT: Q5) @NancyReyesNYC No need to memorise ; just know where you can find the information when/if you need it < exactly #chat2lrn

15:48:30

eGeeking Yes. This. RT @CraigTaylor74: A6) What do you do/go to/ask when you need help? #chat2lrn

15:48:51

TheAirton RT @craigtaylor74: A6) What do you do/go to/ask when you need help? #chat2lrn

15:48:52

DHL66 #chat2lrn a6). How do you find out about stuff

15:48:52

brunowinck A6) Where do you come from ? #chat2lrn

15:48:54

scogill RT @C4LPT: Q5) Stop thinking of them as LEARNERS but as people who need to know how you can help them to do their jobs effectively #chat2lrn

15:48:55

C4LPT RT @chat2lrn: Q6) What should we be asking? #chat2lrn < How can I help you  … do your job (more) effectively

15:49:03

CraigTaylor74 A6) Forget work. What do you do when you’re at home and need an answer? <  replicate THAT! #chat2lrn

15:49:10

stellacollins I’m surprised that ‘lecturing’, talks, control are mentioned so often – understanding how people learn is vital – not ‘teaching’ #chat2lrn

15:49:14

lesleywprice a6) and to think that Micheal Gove wants to send kids back to memory tests rather than critical thinking skills #epicfail #chat2lrn

15:49:21

owenferguson Q6) What do you do when you’re stuck? Who’s good at this stuff?  #chat2lrn

15:49:29

lauraoverton Q6 – Ask people in a range of jobs to see how they find out what they need to to their job better – it’s amazing what you’ll find #chat2lrn

15:49:36

NancyReyesNYC I have to run. Thanks for getting me to think today! #chat2lrn

15:49:36

stellacollins RT @dhl66: Q5). If you still do,classroom, turn it into a demo office and train in that environment #chat2lrn

15:49:38

megbertapelle RT @DHL66: #chat2lrn a6). How do you find out about stuff

15:49:45

LnDDave RT @C4LPT: Q5) LEARNERS implies they need to study or memorise something, when that is probably the last thing they need #chat2lrn

15:49:49

OU812Jensen #chat2lrn A6) walk me through your day, “what does it look like?” “what happens”?, “what’s it like for you when ? happens?” tons of ?’s

15:49:51

megbertapelle RT @JD_Dillon: A6) “How can I help you do what you do better?” #chat2lrn

15:49:51

LearnPatch Yes! RT @CraigTaylor74: A6) Forget work. What do you do when you’re at home and need an answer? <  replicate THAT! #chat2lrn

15:49:55

JaneBozarth @c4lpt always interesting to see how L&D folk frame power relationships (ie, “learner”) #chat2lrn

15:50:06

LearnPatch RT @owenferguson: Q6) What do you do when you’re stuck? Who’s good at this stuff?  #chat2lrn

15:50:07

lesleywprice RT @CraigTaylor74: A6) Forget work. What do you do when youre at home and need an answer? <  replicate THAT! <  good point Craig! #chat2lrn

15:50:09

lauraoverton Q6 – find out the lie of the land first before asking how i can help you do this better #chat2lrn

15:50:11

megbertapelle RT @CraigTaylor74: A6) What do you do/go to/ask when you need help? #chat2lrn

15:50:13

C4LPT q6) And how can I help you do it in the way that best fits the way you work … #chat2lrn

15:50:24

JudithELS RT @lauraoverton: Q6 – Ask people in a range of jobs to see how they find out what they need to to their job better < Gr8 point #chat2lrn

15:50:25

stellacollins @lnddave hi Dave,good to see you on #chat2lrn

15:50:33

lesleywprice a6) L&D should do more floor walking…then they will understand what is needed!!  #chat2lrn

15:50:36

ZephyrLRN Q6) What should L&D ask? – How do source knowledge, information and resources?

15:50:38

What should we ask L&D ? – Listen to the learner #chat2lrn
eGeeking Q6 and to fix what we’re doing now “What are we doing that drives you nuts? What are we doing that actually works for you?” #Chat2Lrn

15:50:42

megbertapelle RT @CraigTaylor74: A6) Forget work. What do you do when youre at home and need an answer? <  replicate THAT! #chat2lrn

15:50:46

AndreaMay1 A6) what can we provide that would help folks achieve mastery faster, cheaper? #chat2lrn

15:50:51

tomspiglanin RT @chat2lrn: Q6) What should we be asking? #chat2lrn

15:50:54

megbertapelle RT @C4LPT: q6) And how can I help you do it in the way that best fits the way you work … #chat2lrn

15:51:14

LearnPatch A6) maybe we all have our own secret sauce as learners – L&D can help us share that #chat2lrn

15:51:15

tomspiglanin A6) Ask open-ended questions and LISTEN. #chat2lrn

15:51:18

LearnPatch RT @tomspiglanin: A6) Ask open-ended questions and LISTEN. #chat2lrn

15:51:38

TheAirton Q6) You’re in need of answer, what do you do? GO! #chat2lrn

15:51:44

owenferguson Q6) Need to be careful though. The answer you get may not be an accurate reflection of reality. You need to dig deeper. #chat2lrn

15:52:19

AndreaMay1 A6) Where or to whom do you turn with problems? How can we make that more efficient? #chat2lrn

15:52:27

C4LPT q5/6 I wrote a blog post about this-1000s of views- people agree, but they STILL continue to create courses http://t.co/DlBzTckxl3 #chat2lrn

15:52:40

npmaven RT @TheAirton: Q6) Youre in need of answer, what do you do? GO! #chat2lrn

15:52:44

megbertapelle RT @tomspiglanin: A6) Ask open-ended questions and LISTEN. #chat2lrn

15:52:52

ZephyrLRN A6) L&D need to understand more on previous approaches by asking the learner to support improvement in learning delivery #chat2lrn

15:52:53

lesleywprice RT @AndreaMay1: A6) Where or to whom do you turn with problems? How can we make that more efficient? #chat2lrn

15:52:55

megbertapelle RT @AndreaMay1: A6) Where or to whom do you turn with problems? How can we make that more efficient? #chat2lrn

15:52:57

LearnPatch Agree – Hi Dave! RT @stellacollins: @lnddave hi Dave,good to see you on #chat2lrn

15:52:58

npmaven RT @AndreaMay1: A6) Where or to whom do you turn with problems? How can we make that more efficient? #chat2lrn

15:53:00

megbertapelle RT @LearnPatch: A6) maybe we all have our own secret sauce as learners – L&D can help us share that #chat2lrn

15:53:15

DHL66 @lesleywprice took the words right out of my mouth #chat2lrn

15:53:34

lauraoverton Q6 – try sitting with snr managers and ask them these qus about themselves – it shifts their view about learning in general #chat2lrn

15:53:35

owenferguson Q6) One thing software/web design has taught is that what people say they do, and what they actually do can be quite different #chat2lrn

15:53:38

eGeeking @owenferguson Agreed. Self-reporting is just one piece of the puzzle. #Chat2Lrn

15:53:44

lesleywprice RT @DHL66:  took the words right out of my mouth #chat2lrn <  that is a meatloaf song lol!!

15:53:59

tomspiglanin A6) “Why?” is always a good question to ask. Much better than “What?” “Why?” gets to need, “What?” implies a solution. #chat2lrn

15:54:06

TheAirton A6) What do you know that would invalidated this training? #chat2lrn

15:54:18

brunowinck +1 RT tomspiglanin: A6) Ask open-ended questions and LISTEN #chat2lrn 15:54:33
LearnPatch RT @eGeeking: @owenferguson Agreed. Self-reporting is just one piece of the puzzle. #Chat2Lrn

15:54:34

megbertapelle RT @lauraoverton: Q6 – try sitting w/sr managers & ask them these qus abt selves – it shifts their view abt lrng in general< awsm #chat2lrn

15:54:48

chat2lrn QWrap) Chatting is great but reflection and action are better.  What is your “take away” from our chat?  #chat2lrn

15:55:06

LearnPatch RT @chat2lrn: QWrap) Chatting is great but reflection and action are better.  What is your “take away” from our chat?  #chat2lrn

15:55:21

AndreaMay1 MT @owenferguson: Q6) One thing sw/web design has taught is what people say they do, and what they actually do is diff. #chat2lrn < Truth!

15:55:22

lesleywprice RT @chat2lrn: QWrap) Chatting is great but reflection and action are better.  What is your “take away” from our chat?  #chat2lrn

15:55:24

JudithELS RT @chat2lrn: QWrap) Chatting is great but reflection and action are better.  What is your “take away” from our chat?  #chat2lrn

15:55:55

megbertapelle RT @chat2lrn: QWrap) Chatting is great but reflection and action are better.  What is your “take away” from our chat?  #chat2lrn

15:55:56

owenferguson @eGeeking Yup. An important part, and how the questions are framed can help. But observation and data are a priceless balance. #chat2lrn

15:56:00

CraigTaylor74 QWrap) Keep doing what I’m doing…. #chat2lrn If you think I can help you too, get in touch http://t.co/NjNgQRDvKx

15:56:01

ZephyrLRN QWrap) L&D needs to be more proactive on the needs of the learner and also the way in which they source knowledge #chat2lrn

15:56:18

JD_Dillon QWrap) We get it. We know WHY to become more focused on people’s needs and a few HOWs. Now why don’t we do it? 🙂 #chat2lrn

15:56:27

megbertapelle Qwrap) get out & observe/talk/ask ppl in biz – figure out what REAL needs are #chat2lrn

15:56:35

AndreaMay1 Awrap) One size does not fit all. Keep asking questions, always, of as many people as you can #chat2lrn

15:57:02

urbie RT @megbertapelle: Qwrap) get out & observe/talk/ask ppl in biz – figure out what REAL needs are #chat2lrn

15:57:04

lauraoverton QWrap – lets get out there! Ask, listen, act! #chat2lrn

15:57:08

megbertapelle RT @JD_Dillon: QWrap) We get it. We know WHY to become more focused on peoples needs and a few HOWs. Now why dont we do it? 🙂 #chat2lrn

15:57:11

JudithELS QWrap) Apart from what we call them, we need to do far more in real terms to find out what they want #chat2lrn

15:57:15

tomspiglanin Qwrap) Take-away: eliminating the term “learner” can change thinking in a productive way #chat2lrn

15:57:17

DHL66 Wrap) that much of L&D hasn’t changed 😦 by the way the chat has gone on today #chat2lrn

15:57:22

megbertapelle Qwrap) get rid of those barriers to doing the stuff I know I should do #chat2lrn

15:57:33

stellacollins q6) great TED talk by Sugata Mitra http://t.co/poZgjl8arg – posting blog on Friday about it http://t.co/sGPGtkTyRI  #chat2lrn

15:57:33

eGeeking QWrap Use user feedback AND data to figure out what people need. #Chat2Lrn

15:58:09

LearnPatch A wrap) be curious, ask good questions, use your critical thinking skills and show how L&D can improve personal/biz performance #chat2lrn

15:58:19

megbertapelle RT @stellacollins: q6) great TED talk by Sugata Mitra http://t.co/Gom1F40u3N – blog on Friday about it http://t.co/t3KuNdCza4  #chat2lrn

15:58:23

JudithELS QWrap) I will try to be far more assertive with clients who tell me that ‘x, y & z’ are needed with no proof #chat2lrn

15:58:43

DHL66 #chat2lrn. Wrap) And what I and my team have been doing, its working and we are doing it right :). Happy dance time

15:58:44

lauraoverton Qwrap – @DHL66 agree we’ve been discussing this for over 10 yrs now, time for action  #chat2lrn

15:58:45

megbertapelle RT @eGeeking: QWrap Use user feedback AND data to figure out what people need. #chat2lrn

15:58:46

lesleywprice qwrap) Go back to Kipling our Six Honest Serving Men…What, Why, When, How, Where and Who http://t.co/hEjBhoRT8j #chat2lrn

15:58:47

happyhenry @judithels @pattishank whats wrong with learner. its nice, its true, its respectful #chat2lrn

15:59:00

TheAirton QWrap) ASk better questions and include the learner from the start. #chat2lrn

15:59:05

stellacollins qwrap) keep using the brain friendly approach and also challenge managers more about why and exactly what before design/ delivery #chat2lrn

15:59:05

LearnPatch RT @happyhenry: @judithels @pattishank whats wrong with learner. its nice, its true, its respectful #chat2lrn

15:59:20

AndreaMay1 RT @lesleywprice: qwrap) Go back to Kipling our Six Honest Serving Men…What, Why, When, How, Where and Who  http://t.co/4CZ7f0feZg #chat2lrn

15:59:35

OU812Jensen #chat2lrn QWrap several take aways, collaboration is better than isolation or living in a silo, analytics and data key to demonstrating need

15:59:38

tomspiglanin @ou812jensen Ahhh, I see your point but depends what follows the “why” – “How can I help?” is another good start. #chat2lrn

15:59:46

ZephyrLRN Great chatting to you all on #chat2lrn – please feel free to follow and will follow back, look forward to next time!

15:59:48

JudithELS RT @happyhenry: @judithels @pattishank whats wrong with learner. its nice, its true, its respectful < I don’t have a problem either #chat2lrn

15:59:49

LearnPatch RT @lauraoverton: Qwrap – @DHL66 agree we’ve been discussing this for over 10 yrs now, time for action  #chat2lrn

15:59:56

lesleywprice opps should read qwrap) Go back to Kipling our Six Honest Serving Men…What, Why, When, How, Where and Who http://t.co/hEjBhoRT8j #chat2lrn

15:59:59

chat2lrn Tnks for the chat but we are at an end, don’t fret. Let’s continue the conversation online:  http://t.co/KV4aL9My #chat2lrn

16:00:37

TheAirton This was fun #chat2lrn

16:00:47

lauraoverton Qwrap – < Note to self –  rename the @towardsmaturity ***** Audit ! http://t.co/mhgSYtSpfy  #chat2lrn

16:00:48

LearnPatch A wrap – data is a big opportunity for L&D IMHO especially from a perf support perspective #chat2lrn

16:00:54

stellacollins thanks for chats – to join in more chats about brain friendly learning then we’ve got new website http://t.co/n6iSW5eyQT #chat2lrn

16:01:00

burrough Looks like I missed an interesting #chat2lrn I’d like to contribute two words:

16:01:04

 “Design Thinking”
#asyouwere
eGeeking QWrap Find ways to show hesitant SMEs & stakeholders that learner-centered learning really works #Chat2Lrn

16:01:06

chat2lrn Thanks for joining #chat2lrn today! A transcript will be posted on the blog at http://t.co/SxIyykqb.

16:01:19

JD_Dillon Thanks everyone! Great chat, even though I missed the first half. Cya next time and check out http://t.co/SpKyXQ6kTf! #chat2lrn

16:01:39

chat2lrn Join #chat2lrn in two weeks on 18 April when topic will be: Using Stories in Learning

16:01:42

DHL66 RT @lauraoverton: Qwrap – < Note to self –  rename the @towardsmaturity ***** Audit ! http://t.co/mhgSYtSpfy  #chat2lrn

16:01:47

JudithELS RT @chat2lrn: Thanks for joining #chat2lrn today! A transcript will be posted on the blog at http://t.co/usbHsPvYl5. #chat2lrn

16:01:50

JD_Dillon RT @chat2lrn: Join #chat2lrn in two weeks on 18 April when topic will be: Using Stories in Learning

16:01:58

JudithELS RT @chat2lrn: Join #chat2lrn in two weeks on 18 April when topic will be: Using Stories in Learning #chat2lrn

16:02:22

megbertapelle RT @chat2lrn: Tnks for the chat but we are at an end, don’t fret. Let’s continue the conversation online:  http://t.co/mQUeoIrNJp #chat2lrn

16:02:29

DHL66 RT @JudithELS: RT @chat2lrn: Thanks for joining #chat2lrn today! A transcript will be posted on the blog at http://t.co/usbHsPvYl5. #chat2lrn

16:02:32

megbertapelle RT @chat2lrn: Thanks for joining #chat2lrn today! A transcript will be posted on the blog at http://t.co/S8JFNqcrDn. #chat2lrn

16:02:34

megbertapelle RT @chat2lrn: Join #chat2lrn in two weeks on 18 April when topic will be: Using Stories in Learning #chat2lrn

16:02:42

eGeeking RT @chat2lrn: Join #chat2lrn in two weeks on 18 April when topic will be: Using Stories in Learning

16:02:54

owenferguson Another interesting chat. Thanks to everyone! #chat2lrn

16:02:56

LearnPatch RT @megbertapelle: RT @chat2lrn: Join #chat2lrn in two weeks on 18 April when topic will be: Using Stories in Learning #chat2lrn

16:03:04

AndreaMay1 RT @chat2lrn: Join #chat2lrn in two weeks on 18 April when topic will be: Using Stories in Learning < Have a great two weeks everyone!

16:03:11

DHL66 @lauraoverton: Qwrap – @DHL66 agree we’ve been discussing this for over 10 yrs now, time for action  #chat2lrn< — up the revolution

16:03:34

LearnPatch Thanks all – really enjoyed that #chat2lrn 🙂

16:03:35

brunowinck I write it down, bye ! MT @chat2lrn: Join #chat2lrn in two weeks on 18 April when topic will be: Using Stories in Learning

16:03:46

C4LPT qwrap) #chat2lrn Education – school and university – has LEARNERS; the workplace has WORKERS (learning is just one aspect of working)

16:04:28

megbertapelle thanks all for a super interesting chat! and for all the tips on how to/what to ask to get to what ppl really need #chat2lrn

16:04:30

megbertapelle MT @DHL66: @lauraoverton: Qwrap – @DHL66 agree been discussing for 10+ yrs now, time for action< — up the revolution #chat2lrn

16:05:11

lauraoverton Thanks everyone – great to see you all  #chat2lrn

16:05:31

megbertapelle thanks @LauraOverton for the great topic and being our guest host! 🙂 #chat2lrn

16:05:40

LearnPatch RT @megbertapelle: thanks @LauraOverton for the great topic and being our guest host! 🙂 #chat2lrn

16:06:18

AndreaMay1 RT @megbertapelle: thanks @lauraoverton for the great topic and being our guest host! 🙂 #chat2lrn < Yes, yes!

16:06:25

DHL66 RT @megbertapelle: thanks @LauraOverton for the great topic and being our guest host! 🙂 #chat2lrn

16:06:47

JudithELS RT @megbertapelle: thanks @LauraOverton for the great topic and being our guest host! 🙂 < Hear, hear. A gr8 chat. Thanks #chat2lrn

16:06:54

tomspiglanin RT @chat2lrn: Join #chat2lrn in two weeks on 18 April when topic will be: Using Stories in Learning

16:07:31

ZephyrLRN @megbertapelle @DHL66 @lauraoverton I believe there is a lot changing right now – L&D will have to adapt esp to these influences #chat2lrn

16:07:48

JeffKRoss RT @C4LPT: qwrap) #chat2lrn Education – school and university – has LEARNERS; the workplace has WORKERS (learning is just one aspect of working)

16:10:14

eksploratore MT @C4LPT: #chat2lrn < Then why is everyone fixated on TRAINING and courses? //to avoid the difficult work of perf support?

16:10:20

C4LPT @eksploratore PS is much easier, so it’s more likely a control issue – and because that’s the way they’ve always done it #chat2lrn

16:12:33

DannyOrtegon RT @C4LPT: qwrap) #chat2lrn Education – school and university – has LEARNERS; the workplace has WORKERS (learning is just one aspect of working)

16:14:35

dawnjmahoney Agree2Disagree/Differentiates in convos RT @pattishank Whoever they are… just like us. Workers, staff, people we work with. #chat2lrn

16:30:58

eksploratore @C4LPT #chat2lrn good point re control and training making L&D easier to label and bracket

16:36:30

lesleywprice qwrap) Go back to Kipling our Six Honest Serving Men…What, Why, When, How, Where and Who http://t.co/hEjBhoRT8j #chat2lrn

17:13:19

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