| charlesjennings |
performance support vs training. I made these observations a couple of years ago after seeing $$$ squandered. http://t.co/zmOeOkNU #chat2lrn |
15:52:33 |
| alc47 |
@charlesjennings Hi Charles – lovely to see you here – looking forward to your input – excited now! #Chat2lrn |
15:53:41 |
| pattishank |
@charlesjennings AWESOME! #chat2lrn |
15:53:43 |
| lesleywprice |
RT @charlesjennings: performance support vs training. I made these obs a couple of years ago http://t.co/bjr7znev >tks charles #chat2lrn |
15:53:55 |
| chat2lrn |
#chat2lrn is abt conversations 2 take learning forward. See our website http://t.co/I6Fmg3LX 4 more info & join in! >- 5 mins 2 go! |
15:55:01 |
| lesleywprice |
Apologies for stream of tweets coming from me over the next hour…I am taking part in #chat2lrn hope you can join us |
15:55:28 |
| pattishank |
@pattishank: #chat2lrn 5 min find us here: http://t.co/h73mwQBC #chat2lrn |
15:55:57 |
| tmiket |
RT @pattishank: RT @chat2lrn: #chat2lrn starting at 16.00GMT/11.00EST topic is performance support http://t.co/OkYWFSlN #chat2lrn |
15:56:18 |
| olliegardener |
RT @lesleywprice: Apologies 4 stream of tweets over the next hour…I am taking part in #chat2lrn. Hope you can join us #chat2lrn |
15:56:28 |
| pattishank |
Apologies for lotsa tweets from me in next hour…I’m taking part in #chat2lrn Join me here http://t.co/h73mwQBC #chat2lrn |
15:57:00 |
| pattishank |
@tmiket So glad you are joining us on this topic!!! #chat2lrn |
15:57:27 |
| gordjohn1111 |
RT @pattishank: Apologies for lotsa tweets from me in next hour…I’m taking part in #chat2lrn Join me here http://t.co/h73mwQBC #chat2lrn |
15:57:32 |
| pattishank |
@gordjohn1111 Good to see you. #chat2lrn |
15:58:40 |
| tmiket |
@pattishank Me too! Thanks 😎 #chat2lrn |
16:00:33 |
| Melissa_Venable |
Getting ready to chat with the #chat2lrn folks. http://t.co/N2qmCLFY Join us? |
16:00:35 |
| chat2lrn |
Welcome to #chat2lrn! Today’s discussion is about Performance Support. http://t.co/k9q7ufBl |
16:00:35 |
| chat2lrn |
Q0) Please introduce yourself, who are you, where are you from and what do you do. #chat2lrn |
16:01:00 |
| pattishank |
@Melissa_Venable Hi! #chat2lrn |
16:01:32 |
| chat2lrn |
Make sure to include Q# in related responses, so that others can follow your trail of thought. #chat2lrn |
16:02:00 |
| lesleywprice |
q0) Lesley Price, Independent eLearning Consultant based in Loughborough UK #chat2lrn |
16:02:00 |
| lesleywprice |
RT @chat2lrn: Welcome to #chat2lrn! Today’s discussion is about Performance Support. http://t.co/oUvYg4vn #chat2lrn |
16:02:14 |
| alc47 |
Nic Laycock joining today from beautiful Cape Town wherebI am workingnwithnEskom the power utility #Chat2lrn |
16:02:14 |
| lesleywprice |
RT @chat2lrn: Q0) Please introduce yourself, who are you, where are you from and what do you do. #chat2lrn |
16:02:20 |
| Melissa_Venable |
@pattishank hello! 🙂 #chat2lrn |
16:02:22 |
| olliegardener |
Hi @Melissa_Venable @gordjohn111 @tmiket ! Glad you could join us 😉 #chat2lrn |
16:02:39 |
| lesleywprice |
RT @chat2lrn: Make sure to include Q# in related responses, so that others can follow your trail of thought. #chat2lrn |
16:02:41 |
| pattishank |
RT @chat2lrn: Q0) Please introduce yourself, who are you, where are you from and what do you do. #chat2lrn |
16:02:53 |
| lesleywprice |
@alc47 #weljel #chat2lrn |
16:03:07 |
| pattishank |
RT @chat2lrn: Make sure to include Q# in related responses, so that others can follow your trail of thought. #chat2lrn |
16:03:24 |
| olliegardener |
Norwegian entrepreneur based in Cardiff. Cofounder of NoddlePod. 😉 #chat2lrn |
16:03:33 |
| Melissa_Venable |
Q0) instructional designer, education writer-blogger, instructor, currently based in Florida, US #chat2lrn |
16:03:39 |
| chat2lrn |
Q1) How do you provide relevant performance support that goes beyond traditional or formal learning? #chat2lrn |
16:04:36 |
| ExpertusONE |
RT @chat2lrn: Welcome to #chat2lrn! Today’s discussion is about Performance Support. http://t.co/k9q7ufBl |
16:04:49 |
| olliegardener |
RT @pattishank: RT @chat2lrn: Make sure to include Q# in related responses, so that others can follow your trail of thought. #chat2lrn |
16:04:56 |
| Melissa_Venable |
@olliegardener Hi and thanks! good to be here. 🙂 #chat2lrn |
16:04:59 |
| megbertapelle |
RT @chat2lrn: Q0) Please introduce yourself, who are you, where are you from and what do you do. #chat2lrn |
16:05:01 |
| pattishank |
RT @chat2lrn: Q1) How do you provide relevant performance support that goes beyond traditional or formal learning? #chat2lrn |
16:05:09 |
| pattishank |
@ExpertusONE SO glad to see YOU here! #chat2lrn |
16:05:35 |
| lesleywprice |
RT @chat2lrn: Q1) How do you provide relevant performance support that goes beyond traditional or formal learning? #chat2lrn |
16:05:41 |
| megbertapelle |
Q0) Instructional Designer @ Intuitive Surgical, Sunnyvale, CA. Fighting bad cold, but here to talk/lrn abt performance support! #chat2lrn |
16:06:09 |
| pattishank |
Q1) First figure out what people need to DO their job. You need to understand the job. #chat2lrn |
16:06:14 |
| megbertapelle |
RT @chat2lrn: Q1) How do you provide relevant performance support that goes beyond traditional or formal learning? #chat2lrn |
16:06:15 |
| LnDDave |
Greetings all. David Kelly from NYC, dropping in for a bit. #chat2lrn |
16:06:39 |
| alc47 |
Q1) by understanding the business and making yourself available to provide assistance with tools #Chat2lrn |
16:06:50 |
| LnDDave |
RT @chat2lrn: Q1) How do you provide relevant performance support that goes beyond traditional or formal learning? #chat2lrn |
16:06:51 |
| Melissa_Venable |
RT @chat2lrn: Q1) How do you provide relevant performance support that goes beyond traditional or formal learning? #chat2lrn |
16:06:58 |
| lesleywprice |
q1) by providing informal support and access to ‘how to’ ‘bite’ sized learning #chat2lrn |
16:07:04 |
| lesleywprice |
@LnDDave Hi Dave…..nice to see you here 🙂 #chat2lrn |
16:07:26 |
| pattishank |
@LnDDave Really glad for your inputs on this #chat2lrn |
16:07:29 |
| alc47 |
@LnDDave Hi Dave – great to see you here! #Chat2lrn |
16:07:35 |
| ExpertusONE |
@pattishank Thx! We’ve heard great things about this chat & wanted to join the fun 🙂 #chat2lrn |
16:07:37 |
| pattishank |
@megbertapelle Hope your answers aren’t “stuffy” 🙂 #chat2lrn |
16:08:09 |
| LnDDave |
Q1) By trying to find ways to provide support within the work, rather than interrupting the work. #chat2lrn |
16:08:17 |
| megbertapelle |
Q1) our team is developing a mobile app for sales force to access sales tools – prepare for mtgs w/specific surgeons/OR staff #chat2lrn |
16:08:46 |
| lesleywprice |
RT @LnDDave: Q1) By trying to find ways to provide support within the work, rather than interrupting the work. > good point! #chat2lrn |
16:08:54 |
| olliegardener |
@pattishank q1) could be a lot of jobs to get to know. #chat2lrn |
16:09:05 |
| megbertapelle |
@pattishank LOL – or too quiet to hear – lost my voice! benefit of chat I guess 🙂 #chat2lrn |
16:09:15 |
| megbertapelle |
RT @LnDDave: Q1) By trying to find ways to provide support within the work, rather than interrupting the work. > AMEN #chat2lrn |
16:09:29 |
| alc47 |
Q1) it’s about being in the workplace #Chat2lrn |
16:09:41 |
| olliegardener |
q1) Connect ppl that work in parallel, that can relate 2 each other. Create a community of mutual support -> serve that community! #chat2lrn |
16:10:02 |
| pattishank |
@olliegardener Maybe 80/20 rule to start? #chat2lrn |
16:10:05 |
| Melissa_Venable |
Q1) concurring with @lesleywprice “how to bite-sized” options, quick access to resources/guides #chat2lrn |
16:10:24 |
| PaFitzpatrick |
Hello all on #Chat2lrn – Patrick Fitzpatrick from @PTKLearning Sheffield here |
16:10:49 |
| pattishank |
@olliegardener And get learners involved. We don’t have to do it alone, right? #chat2lrn |
16:10:49 |
| jzurovchak |
Q)0 John Zurovchak Instructional Designer Columbus, OH #chat2lrn |
16:11:08 |
| charlesjennings |
Q1) formal away-from-the-context-of-work learning has low impact for learning ‘tasks’. Whereas performance support is ideal. #chat2lrn |
16:11:10 |
| LnDDave |
Q1) By not reinventing the wheel; often the support resource is already there and we just need to connect the worker to it. #chat2lrn |
16:11:14 |
| Melissa_Venable |
RT @olliegardener: q1) Connect ppl that work in parallel, that can relate 2 each other. Create a community of mutual support #chat2lrn |
16:11:19 |
| tmiket |
Q1 Enabling people to find others – experts, colleagues with similar needs etc #chat2lrn |
16:11:25 |
| pattishank |
RT @alc47: Q1) its about being in the workplace > And being part and parcel, not seperate from #chat2lrn |
16:11:34 |
| lesleywprice |
@PaFitzpatrick…glad you could join! #chat2lrn |
16:11:37 |
| alc47 |
Q1) find ways of helping people connect to learn from one another in most effective way #Chat2lrn |
16:12:15 |
| jzurovchak |
Q1) In my Leadership Development Program, we set up a “mentoring” “apprenticeship” component #chat2lrn |
16:12:15 |
| pattishank |
Q1)Also look at utility of existing tools? Often they suck #chat2lrn |
16:12:16 |
| tmiket |
@jzurovchak Me too…What part of Columbus? #chat2lrn |
16:12:18 |
| LnDDave |
RT @charlesjennings: Q1) formal away-from-the-context-of-work learning has low impact. performance support is ideal. #chat2lrn |
16:12:24 |
| megbertapelle |
RT @olliegardener: q1) Connect ppl wrking in parallel… Cre8 community of mutual support > serve community! > want to do this #chat2lrn |
16:12:24 |
| LnDDave |
RT @tmiket: Q1 Enabling people to find others – experts, colleagues with similar needs etc #chat2lrn |
16:12:31 |
| lesleywprice |
RT @charlesjennings Q1) formal away-from-the-context-of-work learning has low impact Whereas performance support is ideal >so true #chat2lrn |
16:12:32 |
| jzurovchak |
@tmiket Live in Worthington , work over in Hilliard of of Leap Road. You? #chat2lrn |
16:12:42 |
| pattishank |
RT @charlesjennings: Q1) away-from-the-context-of-work learning has low impact for learning tasks. #chat2lrn |
16:13:01 |
| lesleywprice |
RT @tmiket: Q1 Enabling people to find others – experts, colleagues with similar needs etc > google have a great way of doing that #chat2lrn |
16:13:03 |
| megbertapelle |
RT @LnDDave: Q1) By not reinventing wheel; support often already there just need to connect worker to it.> agreed! 1pt of access #chat2lrn |
16:13:31 |
| pattishank |
@PaFitzpatrick Hi there! #chat2lrn |
16:13:35 |
| olliegardener |
@pattishank mm.. insight into ppls work is always good, but even “learning experts” can’t be experts in everything. 😉 #chat2lrn |
16:13:39 |
| LnDDave |
Q1) By taking the word “Course” out of my vocabulary. #chat2lrn |
16:13:41 |
| alc47 |
@LnDDave Q1) creating networks and communities with common interests #Chat2lrn |
16:13:42 |
| jzurovchak |
Our “apprenticeship” concept was to apply the learning within the current role or stretch roles #chat2lrn |
16:13:48 |
| pattishank |
@jzurovchak Hi! #chat2lrn |
16:13:51 |
| charlesjennings |
Q1) many L&D people think ‘content’ when confronted with a learning need, when they should actually be thinking ‘context’ #chat2lrn |
16:14:14 |
| megbertapelle |
@jzurovchak wld love to hear more abt ur mentoring program… 🙂 #chat2lrn |
16:14:17 |
| tmiket |
@jzurovchak Live in Worthington too..work downtown @ AEP #smallworld #chat2lrn |
16:14:34 |
| pattishank |
RT @charlesjennings: Q1) many L&D people think content when they should actually be thinking context #chat2lrn |
16:14:58 |
| jzurovchak |
So we teach leadership concepts in our blended learning program and then match the learner with a “mentor” in their area #chat2lrn |
16:14:58 |
| megbertapelle |
RT @alc47: Q1) find ways of helping people connect to learn from one another in most effective way #chat2lrn |
16:15:16 |
| JD_Dillon |
Q1) Put support tools and learning opportunities in the daily path of employees, don’t make them log into anything to “train” #chat2lrn |
16:15:29 |
| alc47 |
@charlesjennings Seems we might be exemplifying that idea from different viewpoints? #Chat2lrn |
16:15:36 |
| pattishank |
@LnDDave Learners hate the word “course” too, esp if elearning #chat2lrn |
16:15:40 |
| PaFitzpatrick |
Q1) depending on the LO, collabroative learning needs to be exploited in a much greater way, whether face2face or online #Chat2lrn |
16:15:44 |
| CatMoore |
RT @charlesjennings: many L&D people think content when confronted w/ learning need, when they should actually be thinking context #chat2lrn |
16:15:46 |
| LnDDave |
RT @charlesjennings: Q1) many think content when confronted with a learning need, when they should actually be thinking context #chat2lrn |
16:15:51 |
| megbertapelle |
RT @charlesjennings: Q1) many L&D people think content when confronted w/lrning need, when they shld actually be thinking context #chat2lrn |
16:15:55 |
| jzurovchak |
The key to making the learning stick is actually using it and getting feedback. #chat2lrn |
16:16:02 |
| lesleywprice |
RT @charlesjennings: Q1) many people think content when they should be thinking context > same point raised in TZ article yest #chat2lrn |
16:16:10 |
| olliegardener |
@jzurovchak Sounds intelligent! would be keen to hear more about that. So many get these schemes wrong 😉 #chat2lrn |
16:16:15 |
| megbertapelle |
RT @jzurovchak: The key to making the learning stick is actually using it and getting feedback.> AMEN! learn by doing #chat2lrn |
16:16:48 |
| olliegardener |
YES! @charlesjennings: many L&D people think content when confronted w/ learning need, -> they should be thinking context #chat2lrn |
16:16:51 |
| pattishank |
@CatMoore SO glad YOU are here! #chat2lrn |
16:16:54 |
| chat2lrn |
Q2) How should the complexity of the situations that learners face influence our approach to performance support? #chat2lrn |
16:17:03 |
| jzurovchak |
@olliegardener It’s been an interative process each time we run the LDP. We’ve had 120 people in the program. Mentoring is new #chat2lrn |
16:17:37 |
| PaFitzpatrick |
@charlesjennings although i know of elearning instances where L&D are thinking ‘creative impact’ rather than context or content #Chat2lrn |
16:17:42 |
| pattishank |
RT @chat2lrn: Q2) How should the complexity of the situations that learners face influence our approach to performance support? #chat2lrn |
16:17:57 |
| jzurovchak |
Q1) The “apprenticeship” also puts the learner in control of informal learning practices as well. #chat2lrn |
16:18:18 |
| pattishank |
@jzurovchak What is LDP? #chat2lrn |
16:18:28 |
| LnDDave |
RT @chat2lrn: Q2) How should the complexity of the situations that learners face influence our approach to performance support? #chat2lrn |
16:18:32 |
| megbertapelle |
RT @chat2lrn: Q2) How should the complexity of the situations that learners face influence our approach to performance support? #chat2lrn |
16:18:44 |
| jzurovchak |
@pattishank Sorry…Leadership Development Program #chat2lrn |
16:18:53 |
| olliegardener |
RT @chat2lrn: Q2) How should the complexity of the situations that learners face influence our approach to performance support? #chat2lrn |
16:18:56 |
| lesleywprice |
RT @chat2lrn: Q2) How should the complexity of the situations that learners face influence our approach to performance support? #chat2lrn |
16:18:58 |
| FlashbulbJason |
Jason Thurman, Cincinnati, OH. I’m a change management consultant. A little late to the party but excited to be here. #chat2lrn |
16:19:01 |
| megbertapelle |
Q2) the more complex the situation, the simpler the support tool? #chat2lrn |
16:19:20 |
| tmiket |
RT @chat2lrn: Q2) How should the complexity of the situations that learners face influence our approach to performance support? #chat2lrn |
16:19:23 |
| alc47 |
Q2) we can try to find ways of making the difficult bits simple for them – checklists etc #Chat2lrn |
16:19:29 |
| olliegardener |
@FlashbulbJason Glad you could join us 😉 #chat2lrn |
16:19:43 |
| megbertapelle |
@FlashbulbJason welcome Jason! 🙂 #chat2lrn |
16:19:45 |
| pattishank |
Q2) Simple task: Replace training with perf support #chat2lrn |
16:19:51 |
| alc47 |
@FlashbulbJason Great to see you – pile in and join the fun! #Chat2lrn |
16:20:02 |
| pattishank |
@FlashbulbJason Hi! #chat2lrn |
16:20:21 |
| jzurovchak |
Q2) The more complex the situation the more repetition and support required. Complex behaviors take time to establish/change #chat2lrn |
16:20:25 |
| tmiket |
Q2 Small bites in context as needed and when possible “in the flow” #chat2lrn |
16:20:27 |
| olliegardener |
@alc47 but, what if it is difficult for us too? 😉 #chat2lrn |
16:20:33 |
| JD_Dillon |
Q2) Reiterates the need to get into the weeds with learners, help them to dictate how and when support occurs. #chat2lrn |
16:20:42 |
| pattishank |
Q2) Complex tasks: depdns on frequency #chat2lrn |
16:20:53 |
| megbertapelle |
Q2) hmmm, post didn’t show, but complex situation > simple support tools > maybe broken into smaller chunks to simplify for lrner? #chat2lrn |
16:20:57 |
| FlashbulbJason |
Q2) It really depends on the nature of the complexity. Agree w/ @pattishank: for on-the-job complexity, performance support is key #chat2lrn |
16:21:01 |
| jzurovchak |
Q2) Practice….feedback…practice….feedback…practice… feedback #chat2lrn |
16:21:11 |
| Melissa_Venable |
RT @megbertapelle: Q2) the more complex the situation, the simpler the support tool? #chat2lrn |
16:21:25 |
| FlashbulbJason |
Q2 in the classroom, managing complexity is all about a piece-by-piece approach. Most processes can be broken into stages. #chat2lrn |
16:21:40 |
| tmiket |
Q2 Before training see if you can make the task LESS complex #chat2lrn |
16:21:48 |
| FlashbulbJason |
Q2 Work to achieve an understanding of every step in the process, and DIAGRAM repeatedly to review the old steps and add the new #chat2lrn |
16:22:23 |
| LnDDave |
Q2) Complexity of a ‘situation’ is different than complexity of a ‘system’ or ‘tool’. #chat2lrn |
16:22:42 |
| lesleywprice |
RT @jzurovchak: Q2) Practice….feedback…practice….feedback…practice… feedback > otherwise people forget 🙂 #chat2lrn |
16:22:45 |
| JD_Dillon |
Q2) Highlights opportunity to take on an organizational support role, help influence business to make things less complex. #chat2lrn |
16:23:05 |
| alc47 |
Q2) get people to identify problems in discrete lumps – and then help them create their own support tools #Chat2lrn |
16:23:05 |
| pattishank |
q2) making processes less complex doesn’t work unless you bring complxity back in later #chat2lrn |
16:23:09 |
| LnDDave |
RT @pattishank: q2) making processes less complex doesn’t work unless you bring complxity back in later #chat2lrn |
16:23:19 |
| pattishank |
q2) Have to eventually deal w realistic complexity or NO TRANSFER #chat2lrn |
16:23:51 |
| alc47 |
@pattishank Q2) the tool must relate to the risk of error as well #Chat2lrn |
16:23:57 |
| FlashbulbJason |
Q2 Look for ways to relate this new complex process to something a learner already understands. That’s how us grown folks learn #chat2lrn |
16:23:57 |
| jzurovchak |
Q2) Complexity can be simulated but not replicated, so real time practice and failure is essential #chat2lrn |
16:24:02 |
| megbertapelle |
RT @jzurovchak: Q2) more complex situation >more repetition & support req’d. Complex behaviors take time to establish/change #chat2lrn |
16:24:02 |
| FlashbulbJason |
RT @LnDDave: Q2) Complexity of a situation is different than complexity of a system or tool. #chat2lrn |
16:24:28 |
| olliegardener |
Supporting expert in deep water require a diff.appr. “Delivery” will always play catch-up. Enable, facilitate, get out of the way! #chat2lrn |
16:24:29 |
| megbertapelle |
RT @tmiket: Q2 Before training see if you can make the task LESS complex > now THERE’s an idea! 😉 #chat2lrn |
16:24:36 |
| pattishank |
RT @jzurovchak: Q2) Complexity can be simulated but not replicated, so real time practice and failure is essential #chat2lrn |
16:24:42 |
| pattishank |
We should do a whole chat on complexity #chat2lrn |
16:25:07 |
| jzurovchak |
Q2) How does “expert” versus “novice” fit into this discussion of complexity as well? #chat2lrn |
16:25:08 |
| JudithELS |
I’m just about to join in a chat about performance support, so please excuse quite a few tweets in the next 30mins. #chat2lrn |
16:25:17 |
| megbertapelle |
RT @jzurovchak: Q2) Complexity can be simulated but not replicated, so real time practice and failure is essential #chat2lrn |
16:25:30 |
| FlashbulbJason |
Q2 I like the error theme some of you are mentioning. It’s easier to understand what I need to do if I see what makes things fail #chat2lrn |
16:25:35 |
| megbertapelle |
@pattishank hahaha good idea! 🙂 #chat2lrn |
16:25:44 |
| jzurovchak |
Q2) Would seem that “experts” require different approach re: complexity than “novices” #chat2lrn |
16:26:02 |
| alc47 |
Q2) reassure people of their competence – give them confidence in their ability – help,them see they are succeeding #Chat2lrn |
16:26:03 |
| olliegardener |
@jzurovchak Agreed. Creating a culture of experimentation, accepting people will do mistakes & help them share the lessons. #chat2lrn |
16:26:16 |
| tmiket |
@jzurovchak An expert needs much less detail…can process bigger “chunks” of info #chat2lrn |
16:26:19 |
| jzurovchak |
@alc47 Great idea – who is responsible for building confidence? Peer? Trainer? Supervisor? #chat2lrn |
16:26:59 |
| olliegardener |
RT @megbertapelle: Q2) the more complex the situation, the simpler the support tool? #chat2lrn |
16:27:00 |
| megbertapelle |
RT @FlashbulbJason: Q2 …relate new complex process to smthg lrnr already understands. how us grown folks learn > doesn’t evry1? #chat2lrn |
16:27:11 |
| chat2lrn |
Q3) Do the learning tools in your org match the needs on-the-job? How could you improve this match? #chat2lrn |
16:27:23 |
| pattishank |
@catmoore Would love your take on dealing with complex tasks #chat2lrn |
16:27:27 |
| LnDDave |
RT @chat2lrn: Q3) Do the learning tools in your org match the needs on-the-job? How could you improve this match? #chat2lrn |
16:27:46 |
| megbertapelle |
RT @chat2lrn: Q3) Do the learning tools in your org match the needs on-the-job? How could you improve this match? #chat2lrn |
16:27:53 |
| olliegardener |
RT @chat2lrn: Q3) Do the learning tools in your org match the needs on-the-job? How could you improve this match? #chat2lrn |
16:27:54 |
| lesleywprice |
RT @chat2lrn: Q3) Do the learning tools in your org match the needs on-the-job? How could you improve this match? #chat2lrn |
16:27:56 |
| jzurovchak |
Q3) We are getting there..I’m more interested in matching the theory and approach…to me the tools are easier. #chat2lrn |
16:28:24 |
| Melissa_Venable |
RT @chat2lrn: Q3) Do the learning tools in your org match the needs on-the-job? How could you improve this match? #chat2lrn |
16:28:30 |
| megbertapelle |
RT tmiket @jzurovchak An expert needs much less detail…can process bigger “chunks” of info > makes sense #chat2lrn |
16:28:51 |
| JudithELS |
RT @chat2lrn: Q3) Do the learning tools in your org match the needs on-the-job? How could you improve this match? #chat2lrn |
16:28:57 |
| owenferguson |
Late to the party, just catching up on what’s been said in #chat2lrn |
16:29:07 |
| pattishank |
RT @chat2lrn: Q3) Do the learning tools in your org match the needs on-the-job? How could you improve this match? #chat2lrn |
16:29:07 |
| LnDDave |
Q3) Anything that reduces the gap between the tool and the workflow improves the match of the tool. #chat2lrn |
16:29:09 |
| lesleywprice |
q3) many organisations ‘ban’ SoMe tools so you can’t even use them internally 😦 #chat2lrn |
16:29:16 |
| megbertapelle |
RT @jzurovchak: @alc47 Great idea – who is responsible for building confidence? Peer? Trainer? Supervisor? > all of above #chat2lrn |
16:29:23 |
| FlashbulbJason |
Q3 Depends on the client, unfortunately. Improving the match is what I do. So maybe not unfortunate, it’s why I have a job… #chat2lrn |
16:29:26 |
| olliegardener |
@tmiket @jzurovchak an expert is a beginner when entering new territory – and a lonely one at that 😉 #chat2lrn |
16:29:28 |
| LnDDave |
Q3) By letting the workers find, develop, and share their own tools. #chat2lrn |
16:30:08 |
| alc47 |
Q3)the match needs to reflect today’s problems – notbthoerynor old working practices – need to keep up to date #Chat2lrn |
16:30:27 |
| megbertapelle |
Q3) some tools do match on-the-job needs, but others not so much. Some ppl are better at creating useful tools…. #chat2lrn |
16:30:44 |
| owenferguson |
Q3) Are we talking learning tools, or performance support tools? Our top tools = conversations with colleagues & the browser #chat2lrn |
16:30:49 |
| olliegardener |
RT @LnDDave: Q3) Anything that reduces the gap between the tool and the workflow improves the match of the tool. #chat2lrn |
16:30:50 |
| FlashbulbJason |
Q3 I like to create tools that can be used both in training and on-the-job. Let learners consolidate notes and use them on job #chat2lrn |
16:30:55 |
| jzurovchak |
@LnDDave Yep…it seems there is more finding than developming and sharing though #chat2lrn |
16:30:59 |
| pattishank |
Q3) Most of the time they don’t. No SoMe, poor perf support, lots of hoops to jump through. #chat2lrn |
16:31:00 |
| JudithELS |
Q3) For me it’s the needs on-the-job that should dictate the learning tools. #chat2lrn |
16:31:16 |
| lesleywprice |
RT @LnDDave: Q3) By letting the workers find, develop, and share their own tools> so many people are not allowed to do that 😦 #chat2lrn |
16:31:23 |
| megbertapelle |
Q3) …SMEs tend to create more informational docs than actual perf. support tools. Try to intercept & pare-down to useful tool #chat2lrn |
16:31:38 |
| alc47 |
Q3) sorry envy one about the typos – finger trouble #Chat2lrn |
16:31:38 |
| pattishank |
@owenferguson Glad to have you here. #chat2lrn |
16:31:43 |
| FlashbulbJason |
@owenferguson Welcome. And I think in an ideal situation learning tools can also be performance support tools #chat2lrn |
16:31:48 |
| jzurovchak |
Is informal solo learning better/worse/same as informal social learning? #chat2lrn |
16:31:49 |
| FlashbulbJason |
RT 1000x @JudithELS: Q3) For me its the needs on-the-job that should dictate the learning tools. #chat2lrn |
16:32:01 |
| JudithELS |
RT @LnDDave: Q3) By letting the workers find, develop, and share their own tools >to meet their learning needs – yes. #chat2lrn |
16:32:07 |
| pattishank |
q3) Should everyone have to create their own? #chat2lrn |
16:32:16 |
| olliegardener |
@owenferguson learning tools becomes performance support tools when learning is required to do the job, but tdy focus is on perf. #chat2lrn |
16:32:18 |
| charlesjennings |
@PaFitzpatrick Hi Patrick – ‘creative impact’ in a course wrapper is often only marginally better than ‘content’ in the same #Chat2lrn |
16:32:59 |
| lesleywprice |
RT @jzurovchak: Is informal solo learning vs informal social learning?> depends on situation when I am stuck I ask someone #chat2lrn |
16:33:07 |
| jzurovchak |
Q3) Is the approach let 100 flowers bloom? If so, do we need a gardener or are we taking a wildflower approach? #chat2lrn |
16:33:12 |
| alc47 |
@olliegardener So our role is to use our expertise to give them tools to develop their own solutions #Chat2lrn |
16:33:19 |
| JD_Dillon |
Q3) No. Consider learning tools as part of the comprehensive operating strategy, not an after thought. #chat2lrn |
16:33:38 |
| FlashbulbJason |
Q3 Most of my work centers on classroom training followed by on-job application. #chat2lrn |
16:33:53 |
| lesleywprice |
RT @jzurovchak: Q3) Is the approach let 100 flowers bloom? If so, do we need a gardener or are we taking a wildflower approach? #chat2lrn |
16:34:09 |
| alc47 |
@pattishank Another role for us in spreading good ideas and practices – also getting people with common needs to work together #Chat2lrn |
16:34:21 |
| pattishank |
RT @alc47: @olliegardener So our role is to use our expertise to give them tools to develop their own solutions> Too hands off ? #chat2lrn |
16:34:27 |
| FlashbulbJason |
Q3 If I give learners documentation that can be used in training but still applicable on the job, I consolidate their materials #chat2lrn |
16:34:27 |
| jzurovchak |
@alc47 Do we also have a role in facilitating the “sharing” of the solution as well? Do we bring expertise here too? #chat2lrn |
16:34:34 |
| lesleywprice |
RT @FlashbulbJason: Q3 Most of my work centers on classroom training followed by on-job application. >who provides on-job support? #chat2lrn |
16:34:46 |
| FlashbulbJason |
Q3 I disagree about letting learners develop their own tools. Once I understand their job, I’m a training expert #chat2lrn |
16:35:11 |
| FlashbulbJason |
Q3 I want my instructional skills to do what they’re good at: Translate workflow complexity into manageable knowledge. #chat2lrn |
16:35:39 |
| jzurovchak |
@FlashbulbJason If you can understand their job, why can’t they understand your job? #chat2lrn |
16:35:45 |
| charlesjennings |
@alc47 L&D should provide tools, meta-learning techniques, support and confidence for development – in other words, ecosystems #Chat2lrn |
16:35:51 |
| alc47 |
@jzurovchak I certainly think so – a powerful performance aid is knowing someone else with the same problems to solve #Chat2lrn |
16:36:14 |
| FlashbulbJason |
@lesleywprice Depends on the client. I do quite a bit of it, but usually we assemble a staff of knowledgeable experts. #chat2lrn |
16:36:15 |
| LnDDave |
Q3) Sometime the match requires a less-is-more approach; not every support need requires a program. #Chat2lrn |
16:36:21 |
| olliegardener |
@alc47 yeah. give them tools & methods, but above all – each others support and guidance #chat2lrn |
16:36:27 |
| pattishank |
I think the discussion about role is really interesting. Curation, facilitation, tools… #chat2lrn |
16:36:29 |
| Melissa_Venable |
RT @alc47: Another role for us: spreading good ideas & practices. getting people with common needs to work together >-connecting #chat2lrn |
16:36:41 |
| FlashbulbJason |
@jzurovchak Because my job is to understand their job (with the help of SMEs). Their job is to do their job. #chat2lrn |
16:36:56 |
| alc47 |
@charlesjennings Big words – please explainable little more for my simple mind! #Chat2lrn |
16:36:58 |
| megbertapelle |
RT @FlashbulbJason: Q3 want my instructnl skills to do what theyre good at: Translate workflow complexity into manageable knwldg. #chat2lrn |
16:36:59 |
| olliegardener |
@alc47 -> what he said!! 😀 @charlesjennings Ecosystems #chat2lrn |
16:37:18 |
| FlashbulbJason |
@jzurovchak Most of my clients don’t have time for their end-users to devote to becoming training design experts. #chat2lrn |
16:37:27 |
| lesleywprice |
RT @charlesjennings: @alc47 L&D shd provide tools meta-learning techniques, support & confidence for development – ie ecosystems #chat2lrn |
16:37:39 |
| pattishank |
@charlesjennings Maybe role is context driven as Charles says #chat2lrn |
16:37:40 |
| olliegardener |
RT @charlesjennings L&D should provide tools, meta-learning techn, support & confidence 4 dev – in other words, ecosystems #chat2lrn |
16:37:56 |
| LnDDave |
Q3) Creating a supportive learning environment is often more beneficial than building individual support tools. #Chat2lrn |
16:38:17 |
| jzurovchak |
@FlashbulbJason A number of people would argue that they don’t need to become training design experts… #chat2lrn |
16:38:31 |
| FlashbulbJason |
@charlesjennings very well said. #chat2lrn |
16:38:32 |
| jzurovchak |
@FlashbulbJason Some would go so far as to argue that training design experts get in the way. #chat2lrn |
16:38:49 |
| megbertapelle |
RT @charlesjennings: @alc47 L&D shld provide tools, meta-lrng techniques, support &confidence for develpmnt = ecosystems #chat2lrn |
16:39:09 |
| FlashbulbJason |
@jzurovchak but if we’re talking about creating their own learning tools DURING CLASS, I agree with you 100%. #chat2lrn |
16:39:19 |
| owenferguson |
Q3) We need to get out of the ‘learning’ mindset and start to look more at performance outcomes. #chat2lrn |
16:39:27 |
| megbertapelle |
RT @LnDDave: Q3) Creating a supportive learning environment is often more beneficial than building individual support tools. #chat2lrn |
16:39:28 |
| JudithELS |
Yes> RT @LnDDave: Q3) Creating a supportive learning environment is often more beneficial than building individual support tools. #chat2lrn |
16:39:28 |
| chat2lrn |
Q4) How do we provide performance support beyond the needs we can predict? #chat2lrn |
16:39:32 |
| pattishank |
@jzurovchak I’d argue that. 😉 #chat2lrn |
16:39:38 |
| FlashbulbJason |
@jzurovchak They probably aren’t potential customers for me… lol #chat2lrn |
16:39:56 |
| alc47 |
Q3) I’m hearing again the importance of the cultural context to give people a freedom to step out and learn #Chat2lrn |
16:39:56 |
| pattishank |
RT @chat2lrn: Q4) How do we provide performance support beyond the needs we can predict? #chat2lrn |
16:40:10 |
| lesleywprice |
RT @owenferguson: Q3) We need to get out of the learning mindset and start to look more at performance outcomes > absolutely #chat2lrn |
16:40:14 |
| owenferguson |
Q3) What’s learned is less important than what’s actually done. Support tools should help people get the best outcome more often. #chat2lrn |
16:40:17 |
| lesleywprice |
RT @chat2lrn: Q4) How do we provide performance support beyond the needs we can predict? #chat2lrn |
16:40:25 |
| FlashbulbJason |
RT @chat2lrn: Q4) How do we provide performance support beyond the needs we can predict? #chat2lrn |
16:40:27 |
| megbertapelle |
RT @chat2lrn: Q4) How do we provide performance support beyond the needs we can predict? #chat2lrn |
16:40:31 |
| olliegardener |
@FlashbulbJason we’re talking about on-job learning.. I’m not sure “class” comes into that?! #chat2lrn |
16:40:35 |
| jzurovchak |
@FlashbulbJason LOL! It’s one of the current debates in the field. Will be interesting to see where it goes. #chat2lrn |
16:40:38 |
| olliegardener |
RT @chat2lrn: Q4) How do we provide performance support beyond the needs we can predict? #chat2lrn |
16:40:50 |
| LnDDave |
RT @chat2lrn: Q4) How do we provide performance support beyond the needs we can predict? #chat2lrn |
16:40:52 |
| JudithELS |
RT @chat2lrn: Q4) How do we provide performance support beyond the needs we can predict? #chat2lrn |
16:41:00 |
| pattishank |
RT @owenferguson: Q3) Whats learned is less important than whats actually done. Support tools should help get the best outcome. #chat2lrn |
16:41:15 |
| jzurovchak |
Q4) Monitor and listen, listen, listen, observe, observe, observe… #chat2lrn |
16:41:33 |
| megbertapelle |
Q4) community of practice! and support that community as L&D professional – find out what needs are as they crop up, support them #chat2lrn |
16:41:39 |
| LnDDave |
Q4) We can’t predict everything; agility is needed to reduce the response time when reaction is required. #chat2lrn |
16:42:05 |
| owenferguson |
Q4) Performance support needs to be flexible, extensible and have the capacity to give us analytics (to help identify ‘new’ needs) #chat2lrn |
16:42:08 |
| ExpertusONE |
Yes. Need ecosystem enabling infrastructure. Say 3x fast 🙂 > RT @olliegardener: RT @charlesjennings L&D should provide ecosystems #chat2lrn |
16:42:10 |
| alc47 |
Q4) by constant scanning of the environment (internal and external) to give a context #Chat2lrn |
16:42:20 |
| FlashbulbJason |
RT @jzurovchak: Q4) Monitor and listen, listen, listen, observe, observe, observe… #chat2lrn |
16:42:21 |
| jzurovchak |
Q4) Build a network or community of practice beyond L&D, create as many touchpoints as possible #chat2lrn |
16:42:25 |
| lesleywprice |
q4) get involved with operations and understanding future business plans/need will help identify future gaps #chat2lrn |
16:42:29 |
| pattishank |
RT @jzurovchak: Q4) Monitor and listen, listen, listen, observe, observe, observe… #chat2lrn |
16:42:36 |
| FlashbulbJason |
Q4 Triage issues. Have a good system for finding new needs. Evaluation surveys, change request procedures, workflow analysis #chat2lrn |
16:42:55 |
| pattishank |
RT @ExpertusONE: Yes. Need ecosystem enabling infrastructure. Say 3x fast 🙂 > #chat2lrn |
16:42:57 |
| alc47 |
RT @LnDDave: Q4) We cant predict everything; agility is needed to reduce the response time when reaction is required. #Chat2lrn |
16:43:01 |
| megbertapelle |
RT @lesleywprice: q4) get involved with operations and understanding future business plans/need will help identify future gaps #chat2lrn |
16:43:05 |
| pattishank |
RT @lesleywprice: q4) get involved with operations and understanding future business plans/need will help identify future gaps #chat2lrn |
16:43:08 |
| megbertapelle |
RT @jzurovchak: Q4) Monitor and listen, listen, listen, observe, observe, observe… #chat2lrn |
16:43:16 |
| FlashbulbJason |
Q4 Maintaining flexibility and agility is key. This means infrastructure that supports quick and effective efforts. #chat2lrn |
16:43:19 |
| olliegardener |
@jzurovchak and then what 😉 Still playing catch-up then aren’t we? Is there a way around that? #chat2lrn |
16:43:21 |
| pattishank |
q4) Plan for agility. ALWAYS needed. #chat2lrn |
16:43:24 |
| lesleywprice |
q4) as long as L & D stay in the ‘back office’ they will always be reactive rather than proactive #chat2lrn |
16:43:44 |
| jzurovchak |
Q4) Question is….how to build such a community of practice that will provide quick response… #chat2lrn |
16:43:46 |
| LnDDave |
Q4) It goes back to the comment on ecosystem; if the right environment is in place, support is available even to unknown needs. #chat2lrn |
16:43:47 |
| FlashbulbJason |
Q4 Also taking time to strategize. New issues arise. Some organizations panic, and others pause and think. #chat2lrn |
16:44:08 |
| JudithELS |
Q4) Performance support should be provided in response to learners’s needs removing the need for prediction. #chat2lrn |
16:44:17 |
| jzurovchak |
@olliegardener Yep. still playing catch-up ..but by definition of Q4) since we can’t predict, we must react. #chat2lrn |
16:44:26 |
| owenferguson |
@jzurovchak look at stack overflow, responses usually in minutes to incredibly technical questions #chat2lrn |
16:44:38 |
| megbertapelle |
RT @LnDDave: Q4) goes back to comment on ecosystem; if right environment is in place, support is available even to unknown needs. #chat2lrn |
16:44:40 |
| olliegardener |
RT @LnDDave: Q4) It goes back to ecosystem; if the right environment is in place, support is available even to unknown needs. #chat2lrn |
16:44:43 |
| OpenSesame |
@ExpertusONE I liked something @Janebozarth tweeted yesterday – L&D isn’t the pipe anymore, we’re the plumbers. #chat2lrn |
16:44:44 |
| pattishank |
RT @LnDDave: Q4) Goes back to comment on ecosystem; if right environment is in place, support is available even to unknown needs. #chat2lrn |
16:44:59 |
| alc47 |
Q4) analyse trends against scenarios – identify areas where support will be needed #Chat2lrn |
16:45:02 |
| PaFitzpatrick |
#Chat2lrn A phone call took me away from this session, sorry for my lack of input – will try to catch up |
16:45:09 |
| OpenSesame |
@LnDDave Agility and flexibility both- things don’t happen expectedly and that has to be ok. #chat2lrn |
16:45:17 |
| jzurovchak |
@OpenSesame But we keep using a hammer for everything! Haha!!! #chat2lrn |
16:45:20 |
| FlashbulbJason |
@lnDDave well said. Open lines of communciation help. Get issues moved to the right group to handle them. #chat2lrn |
16:45:24 |
| JudithELS |
RT @jzurovchak: Q4) Monitor and listen, listen, listen, observe, observe, observe… >& then provide, yes. #chat2lrn |
16:45:31 |
| lesleywprice |
RT @JudithELS: Q4) Performance support should be provided in response to learnerss needs > that is still reactive #chat2lrn |
16:45:33 |
| megbertapelle |
Q4) invite the lrnrs/wrkrs to predict? #chat2lrn |
16:45:55 |
| lesleywprice |
RT @OpenSesame: @ExpertusONE I liked something @Janebozarth tweeted yesterday – L&D isnt the pipe anymore, were the plumbers. #chat2lrn |
16:45:56 |
| pattishank |
@OpenSesame Howdy! #chat2lrn |
16:46:01 |
| JudithELS |
Gr8> RT @OpenSesame: @ExpertusONE I liked something @Janebozarth tweeted yesterday – L&D isnt the pipe anymore, were the plumbers. #chat2lrn |
16:46:06 |
| OpenSesame |
@jzurovchak Oh, well played! Same idea though.. We aren’t the hammerers, we’re Home Depot. #chat2lrn |
16:46:12 |
| pattishank |
RT @owenferguson: Q4) Performance support needs be flexible, extensible and have capacity to give analytics (identify new needs) #chat2lrn |
16:46:40 |
| megbertapelle |
RT @OpenSesame: @LnDDave Agility & flexibility both- things dont happen expectedly &that’s ok. > failure being OK wld be good #chat2lrn |
16:46:52 |
| JudithELS |
RT @lesleywprice: Q4) Performance support should be provided in response to learnerss needs > that is still reactive >but apt. #chat2lrn |
16:47:04 |
| jzurovchak |
Unfortunately, I have to run. Thanks for a wonderful #chat2lrn Lot’s to mull over….Have a great day and a wonderful weekend everyone |
16:47:25 |
| olliegardener |
@jzurovchak “since we can’t predict, we must react” >- not sure that is true if we give up on “delivering”. Not a sustainable role #chat2lrn |
16:47:25 |
| lesleywprice |
RT @OpenSesame: @jzurovchak Same idea though.. We arent the hammerers, were Home Depot > I get lost in these places 😦 #chat2lrn |
16:47:37 |
| FlashbulbJason |
Q4 Plumbers crack still doesn’t belong in the classroom though… #chat2lrn |
16:47:46 |
| owenferguson |
Q4) Maybe we just get better at predicting? ‘Big data’ analytics can help identify trends before they’re usually apparent #chat2lrn |
16:47:50 |
| megbertapelle |
Q4) if you’re involved in the lrnr/wrkr community, embedded in the work, you’ll see/know when things are changing #chat2lrn |
16:47:58 |
| ExpertusONE |
Q4) The need to do this across org & tech boundaries is increasing as workforce shifts to freelance economy. Less inherent control #chat2lrn |
16:48:07 |
| pattishank |
@jzurovchak Thanks for gr8 insights! #chat2lrn |
16:48:13 |
| megbertapelle |
@jzurovchak thx for great chat! hopefully see you next time! 🙂 #chat2lrn |
16:48:28 |
| OpenSesame |
@pattishank Hi Patti! Hope all is well & cheerful in your neck of the woods. #chat2lrn |
16:48:30 |
| lesleywprice |
RT @jzurovchak: Unfortunately, I have to run. Tks for a wonderful #chat2lrn Lots to mull over > transcript will be avail on Sat #chat2lrn |
16:48:34 |
| LnDDave |
@owenferguson Big Data will definitely enhance our ability to predict. #chat2lrn |
16:48:35 |
| FlashbulbJason |
Q4 Open communication with SMEs helps anticipate problems. The best way to handle unanticapated problems is to anticipate them #chat2lrn |
16:48:44 |
| pattishank |
RT @ExpertusONE: Q4) As workforce shifts to freelance economy. Less inherent control >Good point! #chat2lrn |
16:48:55 |
| jzurovchak |
@olliegardener Agreed. I took the Q4) at face value -“since we can’t predict everything.”Definitely agree w. your point of view. #chat2lrn |
16:49:06 |
| FlashbulbJason |
@jzurovchak Enjoyed “talking” with you. #chat2lrn |
16:49:09 |
| olliegardener |
@jzurovchak Take care – enjoyed the convo 😉 #chat2lrn |
16:49:09 |
| OpenSesame |
@megbertapelle So true! A lot of these problems occur because of disconnection. #chat2lrn |
16:49:18 |
| owenferguson |
@LnDDave any also help us to see what we might have missed through traditional means. I have high hopes! #chat2lrn |
16:49:34 |
| megbertapelle |
RT @FlashbulbJason: Q4 …The best way to handle unanticapated problems is to anticipate them > the best oxymoron of the day 😉 #chat2lrn |
16:49:52 |
| chat2lrn |
QWrap) Chatting is great<¦but reflection & action r better. What is ur <˜take away’ from our chat? #chat2lrn |
16:50:23 |
| pattishank |
Do you think L&D folks are often too disconnected from what is going on in orgs? #chat2lrn |
16:50:34 |
| FlashbulbJason |
Q4 Same way that the best way to treat heart disease is a preventive lifestyle. Test processes. Analyze them. #chat2lrn |
16:50:44 |
| ExpertusONE |
Tough job but someone’s gotta do it 🙂 RT @JudithELS RT @OpenSesame @ExpertusONE @Janebozarth: L&D = plumbers #chat2lrn |
16:50:46 |
| megbertapelle |
RT @chat2lrn: QWrap) Chatting is great<¦but reflection & action r better. What is ur <˜take away’ from our chat? #chat2lrn |
16:51:09 |
| LnDDave |
RT @pattishank: Do you think L&D folks are often too disconnected from what is going on in orgs? #chat2lrn >> Without question |
16:51:16 |
| Melissa_Venable |
RT @pattishank: Do you think L&D folks are often too disconnected from what is going on in orgs? #chat2lrn |
16:51:25 |
| pattishank |
RT @chat2lrn: QWrap) Chatting is great<¦but reflection & action r better. What is ur <˜take away’ from our chat? #chat2lrn |
16:52:10 |
| chat2lrn |
Continuing on from todays topic #chat2lrn is tackling measurement next. A blog 2 get the cogs moving coming soon. Contributions wanted! |
16:52:13 |
| tmiket |
Yes, unfortunately @pattishank Do you think L&D folks are often too disconnected from what is going on in orgs? #chat2lrn |
16:52:14 |
| megbertapelle |
RT @pattishank: …think L&D folks too disconnected from orgs? > YES! hard to stay involved stuck @ desk devlpng under deadline #chat2lrn |
16:52:15 |
| FlashbulbJason |
RT @chat2lrn: QWrap) Chatting is great<¦but reflection & action r better. What is ur <˜take away’ from our chat? #chat2lrn |
16:52:17 |
| alc47 |
My takeaway is the importance of helping people feel safe and confident in learning #Chat2lrn |
16:52:26 |
| LnDDave |
QWrap) If we thought in terms of ‘Performance Support’ instead of ‘Training’, we’d be much more effective in our roles. #chat2lrn |
16:52:37 |
| pattishank |
@LnDDave I think so too #chat2lrn |
16:52:43 |
| JudithELS |
RT @pattishank: Do you think L&D folks are often too disconnected from what is going on in orgs? >Alas, yes. I see only sm change #chat2lrn |
16:52:45 |
| LnDDave |
RT @alc47: My takeaway is the importance of helping people feel safe and confident in learning #Chat2lrn |
16:53:06 |
| FlashbulbJason |
QWrap @LnDDave I like the emphasis on performance support too #chat2lrn |
16:53:29 |
| olliegardener |
RT @chat2lrn: #chat2lrn is tackling measurement next. A blog 2 get the cogs moving coming soon. Contributions wanted! #chat2lrn |
16:53:45 |
| megbertapelle |
Qwrap) keep performance support & current org needs @ forefront of mind. liked post re: the “Apply” moment, b4, during & after #chat2lrn |
16:53:49 |
| JudithELS |
RT @LnDDave: QWrap) If we thought in terms of Performance Support instead of Training, wed be much more effective in our roles >Y #chat2lrn |
16:53:56 |
| megbertapelle |
RT @LnDDave: RT @alc47: My takeaway is the importance of helping people feel safe and confident in learning #chat2lrn |
16:53:59 |
| FlashbulbJason |
QWrap That Learning and Design should be outcome-focused and not necessarily learning focused #chat2lrn |
16:54:00 |
| Melissa_Venable |
Qwrap) Find opportunities to make helpful connections: learners/resources, experts/novices, tools/support #homedepot #chat2lrn |
16:54:10 |
| OpenSesame |
@tmiket @pattishank Agree with both of you. I think that’s central problem with most of challenges in our field. #chat2lrn |
16:54:12 |
| ExpertusONE |
RT @lesleywprice RT @OpenSesame @jzurovchak Same idea tho. We arent hammerers, were HomeDepot > I get lost in these places > OSnap #chat2lrn |
16:54:14 |
| megbertapelle |
RT @FlashbulbJason: QWrap That Learning and Design should be outcome-focused and not necessarily learning focused #chat2lrn |
16:54:44 |
| alc47 |
RT@JudithELS: RT@pattishank:Do you think L&D are often too disconnected from what is going on ? >need to engage with business #Chat2lrn |
16:54:47 |
| pattishank |
Qwrap) Orgs often don’t understand performance support so it gets less “support” than trng. Sigh. #chat2lrn |
16:54:55 |
| lesleywprice |
RT @chat2lrn: Continuing fm todays topic tackling measurement next. blog 2 get the cogs moving coming soon. Contributions wanted! #chat2lrn |
16:55:02 |
| megbertapelle |
RT @Melissa_Venable: Qwrap) Find opps to make helpful connections: lrnrs/resources, experts/novices, tools/support #homedepot #chat2lrn |
16:55:25 |
| OpenSesame |
Qwrap) Takeaway: L&D needs to focus on integration. Hey @chat2lrn I would LOVE to blog for you guys! (Or anyone else.) #chat2lrn |
16:55:27 |
| owenferguson |
QWrap) Change online is fast, change in orgs is slow. We’ve got a way to go before we can provide true performance support. #chat2lrn |
16:55:28 |
| lesleywprice |
RT @ExpertusONE: OpenSesame @jzurovchak hammerers, were HomeDepot > I get lost in these places > Maybe I need performance support #chat2lrn |
16:55:39 |
| FlashbulbJason |
QWrap and that plumber image will probably stick in my head. Issues are solved by keeping pipes (of communication) moving #chat2lrn |
16:55:51 |
| JudithELS |
Qwrap) Start with what people need to do in the workplace/their jobs & provide them with the performance support they want. #chat2lrn |
16:56:00 |
| olliegardener |
Qwrap) want to tackle the presumption that we can break up & simplify & deliver everything. Some serious flaws in that logic #chat2lrn |
16:56:18 |
| megbertapelle |
RT @lesleywprice: RT @ExpertusONE: OpenSesame @jzurovchak HomeDepot > I get lost in these places > need performance support > LOL #chat2lrn |
16:56:38 |
| pattishank |
Another takeaway is how disconnected we are. This HAS to stop. #chat2lrn |
16:56:41 |
| lesleywprice |
RT @FlashbulbJason: plumber image will probably stick in my head. Issues are solved by keeping pipes (of communication) moving #chat2lrn |
16:56:52 |
| megbertapelle |
RT @FlashbulbJason: QWrap & plumber image will probably stick in my head. Issues solved by keeping pipes (of communication) moving #chat2lrn |
16:57:05 |
| OpenSesame |
@ExpertusONE @lesleywprice Perhaps…we’re not the flowers, we’re the…soil? Trying for less “Handyman” language. #chat2lrn |
16:57:06 |
| pattishank |
RT @olliegardener: Qwrap) want to tackle the presumption that we can break up & simplify & deliver everything. > ABSOLUTELY #chat2lrn |
16:57:10 |
| FlashbulbJason |
RT @JudithELS: Qwrap) Start with what people need to do in the workplace… #chat2lrn |
16:57:11 |
| alc47 |
@OpenSesame Feel free – we would love to have your insights – justost on the chat2lrn site #Chat2lrn |
16:57:13 |
| LnDDave |
Take care everyone. Thanks for the chat! #Chat2lrn |
16:57:31 |
| megbertapelle |
@OpenSesame excellent! I’m sure that wld be awesome 🙂 #chat2lrn |
16:57:39 |
| chat2lrn |
Should u blog on this topic or in response 2 #chat2lrn <“ we want 2 know!! http://t.co/KV4aL9My |
16:57:59 |
| pattishank |
@OpenSesame AWESOME! #chat2lrn |
16:58:01 |
| FlashbulbJason |
@pattishank So true. Organizations are quick to label “training issues.” L&D needs to be proactive about being a part of decisions #chat2lrn |
16:58:09 |
| pattishank |
Thanks so much for the amazing convo. #chat2lrn |
16:58:30 |
| OpenSesame |
@lesleywprice @ExpertusONE @jzurovchak @megbertapelle Heh! Will make Home Depot job aid. And laminate. #chat2lrn |
16:58:32 |
| chat2lrn |
We are at an end, but don’t fret. Let’s continue the conversation online: http://t.co/KV4aL9My #chat2lrn |
16:59:08 |
| ExpertusONE |
Gr8 reality check > RT @olliegardener: Qwrap) tackle presumption we can break up, simplify, deliver everything. Deep logic flaws #chat2lrn |
16:59:22 |
| lesleywprice |
RT @OpenSesame: @ExpertusONE @jzurovchak @megbertapelle Heh! Will make Home Depot job aid. And laminate.>B&Q in UK lol! #chat2lrn |
16:59:31 |
| megbertapelle |
@OpenSesame pls. post @ all HomeDepots nationally. thx 😉 hehehe #chat2lrn |
16:59:35 |
| alc47 |
Thanks everyone. Great insights, fabulous company. Off now for some incredible South African wine and food #Chat2lrn |
16:59:37 |
| FlashbulbJason |
Had a great time guys. @chat2lrn thanks for putting this on. #chat2lrn |
16:59:37 |
| megbertapelle |
RT @chat2lrn: Should u blog on this topic or in response 2 #chat2lrn <“ we want 2 know!! http://t.co/UzuRU42f #chat2lrn |
16:59:42 |
| Melissa_Venable |
RT @chat2lrn: We are at an end, but don’t fret. Let’s continue the conversation online: http://t.co/bfEh4Rq8 #chat2lrn |
16:59:51 |
| megbertapelle |
RT @chat2lrn: We are at an end, but don’t fret. Let’s continue the conversation online: http://t.co/UzuRU42f #chat2lrn |
16:59:52 |
| lesleywprice |
Tks guys…..great session 🙂 #chat2lrn |
17:00:03 |
| ExpertusONE |
LOVE! Laminated Home Depot job aid 🙂 @OpenSesame @lesleywprice @ExpertusONE @jzurovchak @megbertapelle #chat2lrn |
17:00:44 |
| megbertapelle |
RT @olliegardener: Qwrap) want to tackle presumption that we can break up, simplify & deliver evrythg. serious flaws in that logic #chat2lrn |
17:00:44 |
| JudithELS |
Thanks everyone, so sorry to have missed the start. I’ll be checking out the transcript that’s for sure. #chat2lrn |
17:00:45 |
| olliegardener |
Thanks for a great chat everyone. Really enjoyed it! #chat2lrn |
17:01:05 |
| megbertapelle |
thanks everyone! great chat, loved talking with you all. Off now for some hot tea… 😉 #chat2lrn |
17:01:49 |
| pattishank |
@ExpertusONE Need that job aid! #chat2lrn |
17:02:20 |
| OpenSesame |
@pattishank @tmiket Maybe we should think about “National L&D Ride-Along Day” to focus on getting involved in day-to-day #chat2lrn |
17:02:47 |
| pattishank |
@megbertapelle Hope you feel better. Get Yin Chaio for next time you feel cold coming on. #chat2lrn |
17:02:52 |
| olliegardener |
@FlashbulbJason Thanks for taking part 😉 #chat2lrn |
17:03:26 |
| pattishank |
@OpenSesame @tmiket Ooooooooooh great name! #chat2lrn |
17:03:57 |
| megbertapelle |
@pattishank oh really? thx for the tip! 🙂 #chat2lrn |
17:04:20 |
| ExpertusONE |
QWrap) Just dawned on me that “plumber” & “disconnect” metaphors converge, in a helpful or UNhelpful way. Colorful blog potential #chat2lrn |
17:04:54 |
| pattishank |
@megbertapelle get on Amazon it works like a charm #chat2lrn |
17:05:33 |
| tkfjsrks |
RT @lesleywprice: Tks guys…..great session 🙂 #chat2lrn |
17:05:39 |
| megbertapelle |
@ExpertusONE LOL please share if you blog 😉 #chat2lrn |
17:06:16 |
| charlesjennings |
#chat2lrn apologies for lack of much active participation on this topic – close to my heart, but heads-down today. |
17:08:29 |
| JudithELS |
Gr8 to have you join us> RT @charlesjennings: #chat2lrn apologies for lack of much active participation on this topic … #chat2lrn |
17:10:33 |
| AnthonyinBA |
RT @lesleywprice: q4) as long as L & D stay in the ‘back office’ they will always be reactive rather than proactive #chat2lrn |
18:00:08 |
| lauraoverton |
Sorry to miss #chat2lrn today – looking forward to catching up via the website over next few days though! http://t.co/Nbk6n13q |
18:04:32 |
| CatMoore |
@pattishank Sorry I could’t participate more in #chat2lrn; super busy today |
18:04:36 |
| mellissalast |
RT @pattishank: RT @charlesjennings: Q1) many L&D people think content when they should actually be thinking context #chat2lrn |
18:05:47 |
| mellissalast |
RT@tmiket: Q2 Before training see if you can make the task LESS complex #chat2lrn< yes! Yes! YES |
18:06:27 |
| mellissalast |
RT@pattishank: q2) Have to eventually deal w realistic complexity or NO TRANSFER #chat2lrn< unless complexity permanently changed. My wish. |
18:07:49 |
| mellissalast |
RT @pattishank: We should do a whole chat on complexity #chat2lrn |
18:08:07 |
| mellissalast |
RT@pattishank: We should do a whole chat on complexity #chat2lrn< process owner makes more complex than really is. Too many clicks/steps, etc |
18:09:22 |
| mellissalast |
RT@pattishank: Thanks so much for the amazing convo. #chat2lrn< yes thank you |
18:11:17 |
| olliegardener |
Tnx to @ExpertusONE @jzurovchak @Melissa_Venable @pattishank @alc47 @megbertapelle for a gr8t discussion during #chat2lrn ! |
18:12:27 |
| lesleywprice |
RT @lauraoverton: Sorry to miss #chat2lrn today – next topic is measuring effectiveness …..hope you can join us for that one 🙂 |
18:12:55 |
| mellissalast |
Thanks for stimulating discussion #chat2lrn. I am walking in circles w sick baby in sling all while reflecting on complexity. |
18:15:37 |
chat2lrn 