Transcript 16/02/2012 – Are you supporting performance?

charlesjennings performance support vs training. I made these observations a couple of   years ago after seeing $$$ squandered. http://t.co/zmOeOkNU #chat2lrn  15:52:33
alc47 @charlesjennings Hi Charles – lovely to see you here – looking forward   to your input – excited now! #Chat2lrn  15:53:41
pattishank @charlesjennings AWESOME! #chat2lrn  15:53:43
lesleywprice RT @charlesjennings: performance support vs training. I made these obs   a couple of years ago    http://t.co/bjr7znev >tks charles #chat2lrn  15:53:55
chat2lrn #chat2lrn is abt conversations 2 take learning forward. See our   website http://t.co/I6Fmg3LX 4 more info & join in! >- 5 mins 2 go!  15:55:01
lesleywprice Apologies for stream of tweets coming from me over the next hour…I   am  taking part in #chat2lrn  hope you can join us  15:55:28
pattishank @pattishank: #chat2lrn 5 min find us here: http://t.co/h73mwQBC   #chat2lrn  15:55:57
tmiket RT @pattishank: RT @chat2lrn: #chat2lrn starting at 16.00GMT/11.00EST   topic is performance support http://t.co/OkYWFSlN  #chat2lrn  15:56:18
olliegardener RT @lesleywprice: Apologies 4 stream of tweets over the next hour…I   am  taking part in #chat2lrn. Hope you   can join us #chat2lrn  15:56:28
pattishank Apologies for lotsa tweets from me in next hour…I’m taking part in   #chat2lrn Join me here http://t.co/h73mwQBC #chat2lrn  15:57:00
pattishank @tmiket So glad you are joining us on this topic!!! #chat2lrn  15:57:27
gordjohn1111 RT @pattishank: Apologies for lotsa tweets from me in next hour…I’m   taking part in #chat2lrn Join me here http://t.co/h73mwQBC #chat2lrn  15:57:32
pattishank @gordjohn1111 Good to see you. #chat2lrn  15:58:40
tmiket @pattishank Me too! Thanks 😎 #chat2lrn  16:00:33
Melissa_Venable Getting ready to chat with the #chat2lrn folks. http://t.co/N2qmCLFY Join   us?  16:00:35
chat2lrn Welcome to #chat2lrn! Today’s discussion is about Performance Support.   http://t.co/k9q7ufBl  16:00:35
chat2lrn Q0) Please introduce yourself, who are you, where are you from and   what do you do. #chat2lrn  16:01:00
pattishank @Melissa_Venable Hi! #chat2lrn  16:01:32
chat2lrn Make sure to include Q# in related responses, so that others can   follow your trail of thought. #chat2lrn  16:02:00
lesleywprice q0) Lesley Price, Independent eLearning Consultant based in   Loughborough UK #chat2lrn  16:02:00
lesleywprice RT @chat2lrn: Welcome to #chat2lrn! Today’s discussion is about   Performance Support. http://t.co/oUvYg4vn #chat2lrn  16:02:14
alc47 Nic Laycock joining today from beautiful Cape Town wherebI am   workingnwithnEskom the power utility #Chat2lrn  16:02:14
lesleywprice RT @chat2lrn: Q0) Please introduce yourself, who are you, where are   you from and what do you do. #chat2lrn  16:02:20
Melissa_Venable @pattishank hello! 🙂  #chat2lrn  16:02:22
olliegardener Hi @Melissa_Venable @gordjohn111 @tmiket ! Glad you could join us 😉   #chat2lrn  16:02:39
lesleywprice RT @chat2lrn: Make sure to include Q# in related responses, so that   others can follow your trail of thought. #chat2lrn  16:02:41
pattishank RT @chat2lrn: Q0) Please introduce yourself, who are you, where are   you from and what do you do. #chat2lrn  16:02:53
lesleywprice @alc47 #weljel #chat2lrn  16:03:07
pattishank RT @chat2lrn: Make sure to include Q# in related responses, so that   others can follow your trail of thought. #chat2lrn  16:03:24
olliegardener Norwegian entrepreneur based in Cardiff. Cofounder of NoddlePod. 😉   #chat2lrn  16:03:33
Melissa_Venable Q0) instructional designer, education writer-blogger, instructor,   currently based in Florida, US #chat2lrn  16:03:39
chat2lrn Q1) How do you provide relevant performance support that goes beyond   traditional or formal learning? #chat2lrn  16:04:36
ExpertusONE RT @chat2lrn: Welcome to #chat2lrn! Today’s discussion is about   Performance Support. http://t.co/k9q7ufBl  16:04:49
olliegardener RT @pattishank: RT @chat2lrn: Make sure to include Q# in related   responses, so that others can follow your trail of thought. #chat2lrn  16:04:56
Melissa_Venable @olliegardener Hi and thanks! good to be here. 🙂 #chat2lrn  16:04:59
megbertapelle RT @chat2lrn: Q0) Please introduce yourself, who are you, where are   you from and what do you do. #chat2lrn  16:05:01
pattishank RT @chat2lrn: Q1) How do you provide relevant performance support that   goes beyond traditional or formal learning? #chat2lrn  16:05:09
pattishank @ExpertusONE SO glad to see YOU here! #chat2lrn  16:05:35
lesleywprice RT @chat2lrn: Q1) How do you provide relevant performance support that   goes beyond traditional or formal learning? #chat2lrn  16:05:41
megbertapelle Q0) Instructional Designer @ Intuitive Surgical, Sunnyvale, CA.  Fighting bad cold, but here to talk/lrn abt   performance support! #chat2lrn  16:06:09
pattishank Q1) First figure out what people need to DO their job. You need to   understand the job. #chat2lrn  16:06:14
megbertapelle RT @chat2lrn: Q1) How do you provide relevant performance support that   goes beyond traditional or formal learning? #chat2lrn  16:06:15
LnDDave Greetings all. David Kelly from NYC, dropping in for a bit. #chat2lrn  16:06:39
alc47 Q1) by understanding the business and making yourself available to   provide assistance with tools    #Chat2lrn  16:06:50
LnDDave RT @chat2lrn: Q1) How do you provide relevant performance support that   goes beyond traditional or formal learning? #chat2lrn  16:06:51
Melissa_Venable RT @chat2lrn: Q1) How do you provide relevant performance support that   goes beyond traditional or formal learning? #chat2lrn  16:06:58
lesleywprice q1) by providing informal support and access to ‘how to’ ‘bite’ sized   learning #chat2lrn  16:07:04
lesleywprice @LnDDave Hi Dave…..nice to see you here 🙂 #chat2lrn  16:07:26
pattishank @LnDDave Really glad for your inputs on this #chat2lrn  16:07:29
alc47 @LnDDave Hi Dave – great to see you here! #Chat2lrn  16:07:35
ExpertusONE @pattishank Thx! We’ve heard great things about this chat & wanted   to join the fun 🙂 #chat2lrn  16:07:37
pattishank @megbertapelle Hope your answers aren’t “stuffy” 🙂   #chat2lrn  16:08:09
LnDDave Q1) By trying to find ways to provide support within the work, rather   than interrupting the work. #chat2lrn  16:08:17
megbertapelle Q1) our team is developing a mobile app for sales force to access   sales tools – prepare for mtgs w/specific surgeons/OR staff #chat2lrn  16:08:46
lesleywprice RT @LnDDave: Q1) By trying to find ways to provide support within the   work, rather than interrupting the work. > good point! #chat2lrn  16:08:54
olliegardener @pattishank q1) could be a lot of jobs to get to know.  #chat2lrn  16:09:05
megbertapelle @pattishank LOL – or too quiet to hear – lost my voice! benefit of   chat I guess 🙂 #chat2lrn  16:09:15
megbertapelle RT @LnDDave: Q1) By trying to find ways to provide support within the   work, rather than interrupting the work. > AMEN #chat2lrn  16:09:29
alc47 Q1) it’s about being in the workplace #Chat2lrn  16:09:41
olliegardener q1) Connect ppl that work in parallel, that can relate 2 each other.   Create a community of mutual support -> serve that community! #chat2lrn  16:10:02
pattishank @olliegardener Maybe 80/20 rule to start? #chat2lrn  16:10:05
Melissa_Venable Q1) concurring with @lesleywprice “how to bite-sized”   options, quick access to resources/guides #chat2lrn  16:10:24
PaFitzpatrick Hello all on #Chat2lrn – Patrick Fitzpatrick from @PTKLearning   Sheffield here  16:10:49
pattishank @olliegardener And get learners involved. We don’t have to do it   alone, right? #chat2lrn  16:10:49
jzurovchak Q)0 John Zurovchak Instructional Designer Columbus, OH #chat2lrn  16:11:08
charlesjennings Q1) formal away-from-the-context-of-work learning has low impact for   learning ‘tasks’. Whereas performance support is ideal. #chat2lrn  16:11:10
LnDDave Q1) By not reinventing the wheel; often the support resource is already   there and we just need to connect the worker to it. #chat2lrn  16:11:14
Melissa_Venable RT @olliegardener: q1) Connect ppl that work in parallel, that can   relate 2 each other. Create a community of mutual support #chat2lrn  16:11:19
tmiket Q1 Enabling people to find others – experts, colleagues with similar   needs etc #chat2lrn  16:11:25
pattishank RT @alc47: Q1) its about being in the workplace > And  being part and parcel, not seperate from   #chat2lrn  16:11:34
lesleywprice @PaFitzpatrick…glad you could join! #chat2lrn  16:11:37
alc47 Q1) find ways of helping people connect to learn from one another in   most effective way #Chat2lrn  16:12:15
jzurovchak Q1)  In my Leadership   Development Program, we set up a “mentoring” “apprenticeship”   component #chat2lrn  16:12:15
pattishank Q1)Also look at utility of existing tools? Often they suck #chat2lrn  16:12:16
tmiket @jzurovchak Me too…What part of Columbus?  #chat2lrn  16:12:18
LnDDave RT @charlesjennings: Q1) formal away-from-the-context-of-work learning   has low impact. performance support is ideal. #chat2lrn  16:12:24
megbertapelle RT @olliegardener: q1) Connect ppl wrking in parallel… Cre8   community of mutual support > serve community! > want to do this   #chat2lrn  16:12:24
LnDDave RT @tmiket: Q1 Enabling people to find others – experts, colleagues   with similar needs etc #chat2lrn  16:12:31
lesleywprice RT @charlesjennings Q1) formal away-from-the-context-of-work learning   has low impact Whereas performance support is ideal >so true #chat2lrn  16:12:32
jzurovchak @tmiket  Live in Worthington ,   work over in Hilliard of of Leap Road.    You?  #chat2lrn  16:12:42
pattishank RT @charlesjennings: Q1) away-from-the-context-of-work learning has   low impact for learning tasks.    #chat2lrn  16:13:01
lesleywprice RT @tmiket: Q1 Enabling people to find others – experts, colleagues   with similar needs etc > google have a great way of doing that #chat2lrn  16:13:03
megbertapelle RT @LnDDave: Q1) By not reinventing wheel; support often already there   just need to connect worker to it.> agreed! 1pt of access #chat2lrn  16:13:31
pattishank @PaFitzpatrick Hi there! #chat2lrn  16:13:35
olliegardener @pattishank mm.. insight into ppls work is always good, but even   “learning experts” can’t be experts in everything. 😉 #chat2lrn  16:13:39
LnDDave Q1) By taking the word “Course” out of my vocabulary. #chat2lrn  16:13:41
alc47 @LnDDave Q1) creating networks and communities with common interests   #Chat2lrn  16:13:42
jzurovchak Our “apprenticeship” concept was to apply the learning   within the current role or stretch roles #chat2lrn  16:13:48
pattishank @jzurovchak Hi! #chat2lrn  16:13:51
charlesjennings Q1) many L&D people think ‘content’ when confronted with a   learning need, when they should actually be thinking ‘context’ #chat2lrn  16:14:14
megbertapelle @jzurovchak wld love to hear more abt ur mentoring program… 🙂   #chat2lrn  16:14:17
tmiket @jzurovchak Live in Worthington too..work downtown @ AEP  #smallworld #chat2lrn  16:14:34
pattishank RT @charlesjennings: Q1) many L&D people think content when they   should actually be thinking context #chat2lrn  16:14:58
jzurovchak So we teach leadership concepts in our blended learning program and   then match the learner with a “mentor” in their area #chat2lrn  16:14:58
megbertapelle RT @alc47: Q1) find ways of helping people connect to learn from one   another in most effective way #chat2lrn  16:15:16
JD_Dillon Q1) Put support tools and learning opportunities in the daily path of   employees, don’t make them log into anything to “train” #chat2lrn  16:15:29
alc47 @charlesjennings Seems we might be exemplifying that idea from   different viewpoints? #Chat2lrn  16:15:36
pattishank @LnDDave Learners hate the word “course” too, esp if   elearning #chat2lrn  16:15:40
PaFitzpatrick Q1) depending on the LO, collabroative learning needs to be exploited   in a much greater way, whether face2face or online #Chat2lrn  16:15:44
CatMoore RT @charlesjennings: many L&D people think content when confronted   w/ learning need, when they should actually be thinking context #chat2lrn  16:15:46
LnDDave RT @charlesjennings: Q1) many think content when confronted with a   learning need, when they should actually be thinking context #chat2lrn  16:15:51
megbertapelle RT @charlesjennings: Q1) many L&D people think content when confronted w/lrning need, when they shld actually be thinking context #chat2lrn  16:15:55
jzurovchak The key to making the learning stick is actually using it and getting   feedback. #chat2lrn  16:16:02
lesleywprice RT @charlesjennings: Q1) many people think content when they should be   thinking context > same point raised in TZ article yest #chat2lrn  16:16:10
olliegardener @jzurovchak Sounds intelligent! would be keen to hear more about that.   So many get these schemes wrong 😉    #chat2lrn  16:16:15
megbertapelle RT @jzurovchak: The key to making the learning stick is actually using   it and getting feedback.> AMEN! learn by doing #chat2lrn  16:16:48
olliegardener YES! @charlesjennings: many L&D people think content when confronted   w/ learning need, -> they should be thinking context #chat2lrn  16:16:51
pattishank @CatMoore SO glad YOU are here! #chat2lrn  16:16:54
chat2lrn Q2) How should the complexity of the situations that learners face   influence our approach to performance support? #chat2lrn  16:17:03
jzurovchak @olliegardener   It’s been an   interative process each time we run the LDP. We’ve had 120 people in the   program. Mentoring is new #chat2lrn  16:17:37
PaFitzpatrick @charlesjennings although i know of elearning instances where L&D   are thinking ‘creative impact’ rather than context or content #Chat2lrn  16:17:42
pattishank RT @chat2lrn: Q2) How should the complexity of the situations that   learners face influence our approach to performance support? #chat2lrn  16:17:57
jzurovchak Q1)  The   “apprenticeship” also puts the learner in control of informal   learning practices as well. #chat2lrn  16:18:18
pattishank @jzurovchak What is LDP? #chat2lrn  16:18:28
LnDDave RT @chat2lrn: Q2) How should the complexity of the situations that   learners face influence our approach to performance support? #chat2lrn  16:18:32
megbertapelle RT @chat2lrn: Q2) How should the complexity of the situations that   learners face influence our approach to performance support? #chat2lrn  16:18:44
jzurovchak @pattishank  Sorry…Leadership   Development Program  #chat2lrn  16:18:53
olliegardener RT @chat2lrn: Q2) How should the complexity of the situations that   learners face influence our approach to performance support? #chat2lrn  16:18:56
lesleywprice RT @chat2lrn: Q2) How should the complexity of the situations that   learners face influence our approach to performance support? #chat2lrn  16:18:58
FlashbulbJason Jason Thurman, Cincinnati, OH. I’m a change management consultant. A   little late to the party but excited to be here. #chat2lrn  16:19:01
megbertapelle Q2) the more complex the situation, the simpler the support tool?   #chat2lrn  16:19:20
tmiket RT @chat2lrn: Q2) How should the complexity of the situations that   learners face influence our approach to performance support? #chat2lrn  16:19:23
alc47 Q2) we can try to find ways of making the difficult bits simple for   them – checklists etc #Chat2lrn  16:19:29
olliegardener @FlashbulbJason Glad you could join us 😉 #chat2lrn  16:19:43
megbertapelle @FlashbulbJason welcome Jason! 🙂 #chat2lrn  16:19:45
pattishank Q2) Simple task: Replace training with perf support #chat2lrn  16:19:51
alc47 @FlashbulbJason Great to see you – pile in and join the fun! #Chat2lrn  16:20:02
pattishank @FlashbulbJason Hi! #chat2lrn  16:20:21
jzurovchak Q2)  The more complex the situation   the more repetition and support required.    Complex behaviors take time to establish/change #chat2lrn  16:20:25
tmiket Q2 Small bites in context as needed and when possible “in the   flow” #chat2lrn  16:20:27
olliegardener @alc47 but, what if it is difficult for us too? 😉 #chat2lrn  16:20:33
JD_Dillon Q2) Reiterates the need to get into the weeds with learners, help them   to dictate how and when support occurs. #chat2lrn  16:20:42
pattishank Q2) Complex tasks: depdns on frequency #chat2lrn  16:20:53
megbertapelle Q2) hmmm, post didn’t show, but complex situation > simple support   tools > maybe broken into smaller chunks to simplify for lrner? #chat2lrn  16:20:57
FlashbulbJason Q2) It really depends on the nature of the complexity. Agree w/   @pattishank: for on-the-job complexity, performance support is key #chat2lrn  16:21:01
jzurovchak Q2) Practice….feedback…practice….feedback…practice…   feedback  #chat2lrn  16:21:11
Melissa_Venable RT @megbertapelle: Q2) the more complex the situation, the simpler the   support tool? #chat2lrn  16:21:25
FlashbulbJason Q2 in the classroom, managing complexity is all about a piece-by-piece   approach. Most processes can be broken into stages. #chat2lrn  16:21:40
tmiket Q2 Before training see if you can make the task LESS complex #chat2lrn  16:21:48
FlashbulbJason Q2 Work to achieve an understanding of every step in the process, and   DIAGRAM repeatedly to review the old steps and add the new #chat2lrn  16:22:23
LnDDave Q2) Complexity of a ‘situation’ is different than complexity of a   ‘system’ or ‘tool’. #chat2lrn  16:22:42
lesleywprice RT @jzurovchak: Q2) Practice….feedback…practice….feedback…practice…   feedback > otherwise people forget 🙂 #chat2lrn  16:22:45
JD_Dillon Q2) Highlights opportunity to take on an organizational support role,   help influence business to make things less complex. #chat2lrn  16:23:05
alc47 Q2) get people to identify problems in discrete lumps – and then help   them create their own support tools #Chat2lrn  16:23:05
pattishank q2) making processes less complex doesn’t work unless you bring   complxity back in later #chat2lrn  16:23:09
LnDDave RT @pattishank: q2) making processes less complex doesn’t work unless   you bring complxity back in later #chat2lrn  16:23:19
pattishank q2) Have to eventually deal w realistic complexity or NO TRANSFER   #chat2lrn  16:23:51
alc47 @pattishank Q2) the tool must relate to the risk of error as well   #Chat2lrn  16:23:57
FlashbulbJason Q2 Look for ways to relate this new complex process to something a   learner already understands. That’s how us grown folks learn #chat2lrn  16:23:57
jzurovchak Q2) Complexity can be simulated but not replicated, so real time   practice and failure is essential #chat2lrn  16:24:02
megbertapelle RT @jzurovchak: Q2)  more   complex situation >more repetition & support req’d.  Complex behaviors take time to   establish/change #chat2lrn  16:24:02
FlashbulbJason RT @LnDDave: Q2) Complexity of a situation is different than   complexity of a system or tool. #chat2lrn  16:24:28
olliegardener Supporting expert in deep water require a diff.appr. “Delivery” will always play catch-up. Enable, facilitate, get out of the way! #chat2lrn  16:24:29
megbertapelle RT @tmiket: Q2 Before training see if you can make the task LESS   complex > now THERE’s an idea! 😉 #chat2lrn  16:24:36
pattishank RT @jzurovchak: Q2) Complexity can be simulated but not replicated, so   real time practice and failure is essential #chat2lrn  16:24:42
pattishank We should do a whole chat on complexity #chat2lrn  16:25:07
jzurovchak Q2) How does “expert” versus “novice” fit into   this discussion of complexity as well? #chat2lrn  16:25:08
JudithELS I’m just about to join in a chat about performance support, so please   excuse quite a few tweets in the next 30mins. #chat2lrn  16:25:17
megbertapelle RT @jzurovchak: Q2) Complexity can be simulated but not replicated, so   real time practice and failure is essential #chat2lrn  16:25:30
FlashbulbJason Q2 I like the error theme some of you are mentioning. It’s easier to   understand what I need to do if I see what makes things fail #chat2lrn  16:25:35
megbertapelle @pattishank hahaha good idea! 🙂 #chat2lrn  16:25:44
jzurovchak Q2) Would seem that “experts” require different approach re:   complexity than “novices” #chat2lrn  16:26:02
alc47 Q2) reassure people of their competence – give them confidence in   their ability – help,them see they are succeeding #Chat2lrn  16:26:03
olliegardener @jzurovchak Agreed. Creating a culture of experimentation, accepting   people will do mistakes & help them share the lessons. #chat2lrn  16:26:16
tmiket @jzurovchak An expert needs much less detail…can process bigger   “chunks” of info #chat2lrn  16:26:19
jzurovchak @alc47   Great idea – who is   responsible for building confidence? Peer? Trainer? Supervisor? #chat2lrn  16:26:59
olliegardener RT @megbertapelle: Q2) the more complex the situation, the simpler the   support tool? #chat2lrn  16:27:00
megbertapelle RT @FlashbulbJason: Q2 …relate new complex process to smthg lrnr   already understands. how us grown folks learn > doesn’t evry1? #chat2lrn  16:27:11
chat2lrn Q3) Do the learning tools in your org match the needs on-the-job? How   could you improve this match? #chat2lrn  16:27:23
pattishank @catmoore Would love your take on dealing with complex tasks #chat2lrn  16:27:27
LnDDave RT @chat2lrn: Q3) Do the learning tools in your org match the needs   on-the-job? How could you improve this match? #chat2lrn  16:27:46
megbertapelle RT @chat2lrn: Q3) Do the learning tools in your org match the needs   on-the-job? How could you improve this match? #chat2lrn  16:27:53
olliegardener RT @chat2lrn: Q3) Do the learning tools in your org match the needs   on-the-job? How could you improve this match? #chat2lrn  16:27:54
lesleywprice RT @chat2lrn: Q3) Do the learning tools in your org match the needs   on-the-job? How could you improve this match? #chat2lrn  16:27:56
jzurovchak Q3)  We are getting there..I’m   more interested in matching the theory and approach…to me the tools are   easier. #chat2lrn  16:28:24
Melissa_Venable RT @chat2lrn: Q3) Do the learning tools in your org match the needs   on-the-job? How could you improve this match? #chat2lrn  16:28:30
megbertapelle RT tmiket @jzurovchak An expert needs much less detail…can process   bigger “chunks” of info > makes sense #chat2lrn  16:28:51
JudithELS RT @chat2lrn: Q3) Do the learning tools in your org match the needs   on-the-job? How could you improve this match? #chat2lrn  16:28:57
owenferguson Late to the party, just catching up on what’s been said in  #chat2lrn  16:29:07
pattishank RT @chat2lrn: Q3) Do the learning tools in your org match the needs   on-the-job? How could you improve this match? #chat2lrn  16:29:07
LnDDave Q3) Anything that reduces the gap between the tool and the workflow   improves the match of the tool. #chat2lrn  16:29:09
lesleywprice q3) many organisations ‘ban’ SoMe tools so you can’t even use them   internally 😦 #chat2lrn  16:29:16
megbertapelle RT @jzurovchak: @alc47   Great   idea – who is responsible for building confidence? Peer? Trainer? Supervisor?   > all of above #chat2lrn  16:29:23
FlashbulbJason Q3 Depends on the client, unfortunately. Improving the match is what I   do. So maybe not unfortunate, it’s why I have a job… #chat2lrn  16:29:26
olliegardener @tmiket @jzurovchak an expert is a beginner when entering new   territory – and a lonely one at that 😉 #chat2lrn  16:29:28
LnDDave Q3) By letting the workers find, develop, and share their own tools.   #chat2lrn  16:30:08
alc47 Q3)the match needs to reflect today’s problems – notbthoerynor old   working practices – need to keep up to date #Chat2lrn  16:30:27
megbertapelle Q3) some tools do match on-the-job needs, but others not so much. Some   ppl are better at creating useful tools…. #chat2lrn  16:30:44
owenferguson Q3) Are we talking learning tools, or performance support tools? Our   top tools = conversations with colleagues & the browser #chat2lrn  16:30:49
olliegardener RT @LnDDave: Q3) Anything that reduces the gap between the tool and   the workflow improves the match of the tool. #chat2lrn  16:30:50
FlashbulbJason Q3 I like to create tools that can be used both in training and   on-the-job. Let learners consolidate notes and use them on job #chat2lrn  16:30:55
jzurovchak @LnDDave  Yep…it seems there   is more finding than developming and sharing though  #chat2lrn  16:30:59
pattishank Q3) Most of the time they don’t. No SoMe, poor perf support, lots of   hoops to jump through. #chat2lrn  16:31:00
JudithELS Q3) For me it’s the needs on-the-job that should dictate the learning   tools. #chat2lrn  16:31:16
lesleywprice RT @LnDDave: Q3) By letting the workers find, develop, and share their   own tools>  so many people  are not allowed to do that 😦 #chat2lrn  16:31:23
megbertapelle Q3) …SMEs tend to create more informational docs than actual perf.   support tools. Try to intercept & pare-down to useful tool #chat2lrn  16:31:38
alc47 Q3) sorry envy one about the typos – finger trouble #Chat2lrn  16:31:38
pattishank @owenferguson Glad to have you here. #chat2lrn  16:31:43
FlashbulbJason @owenferguson Welcome. And I think in an ideal situation learning   tools can also be performance support tools #chat2lrn  16:31:48
jzurovchak Is informal solo learning better/worse/same as informal social   learning? #chat2lrn  16:31:49
FlashbulbJason RT 1000x @JudithELS: Q3) For me its the needs on-the-job that should   dictate the learning tools. #chat2lrn  16:32:01
JudithELS RT @LnDDave: Q3) By letting the workers find, develop, and share their   own tools >to meet their learning needs – yes. #chat2lrn  16:32:07
pattishank q3) Should everyone have to create their own? #chat2lrn  16:32:16
olliegardener @owenferguson learning tools becomes performance support tools when learning   is required to do the job, but tdy focus is on perf. #chat2lrn  16:32:18
charlesjennings @PaFitzpatrick  Hi Patrick –   ‘creative impact’ in a course wrapper is often only marginally better than   ‘content’ in the same #Chat2lrn  16:32:59
lesleywprice RT @jzurovchak: Is informal solo learning vs informal social learning?>   depends on situation when I am stuck I ask someone #chat2lrn  16:33:07
jzurovchak Q3)  Is the approach let 100   flowers bloom?  If so, do we need a   gardener or are we taking a wildflower approach? #chat2lrn  16:33:12
alc47 @olliegardener So our role is to use our expertise to give them tools   to develop their own solutions #Chat2lrn  16:33:19
JD_Dillon Q3) No. Consider learning tools as part of the comprehensive operating   strategy, not an after thought. #chat2lrn  16:33:38
FlashbulbJason Q3 Most of my work centers on classroom training followed by on-job   application. #chat2lrn  16:33:53
lesleywprice RT @jzurovchak: Q3)  Is the   approach let 100 flowers bloom?  If so,   do we need a gardener or are we taking a wildflower approach? #chat2lrn  16:34:09
alc47 @pattishank Another role for us in spreading good ideas and practices   – also getting people with common needs to work together #Chat2lrn  16:34:21
pattishank RT @alc47: @olliegardener So our role is to use our expertise to give   them tools to develop their own solutions> Too hands off ? #chat2lrn  16:34:27
FlashbulbJason Q3 If I give learners documentation that can be used in training but   still applicable on the job, I consolidate their materials #chat2lrn  16:34:27
jzurovchak @alc47  Do we also have a role   in facilitating the “sharing” of the solution as well? Do we bring   expertise here too? #chat2lrn  16:34:34
lesleywprice RT @FlashbulbJason: Q3 Most of my work centers on classroom training   followed by on-job application. >who provides on-job support? #chat2lrn  16:34:46
FlashbulbJason Q3 I disagree about letting learners develop their own tools. Once I   understand their job, I’m a training expert #chat2lrn  16:35:11
FlashbulbJason Q3 I want my instructional skills to do what they’re good at:   Translate workflow complexity into manageable knowledge. #chat2lrn  16:35:39
jzurovchak @FlashbulbJason   If you can   understand their job, why can’t they understand your job? #chat2lrn  16:35:45
charlesjennings @alc47 L&D should provide tools, meta-learning techniques, support   and confidence for development – in other words, ecosystems  #Chat2lrn  16:35:51
alc47 @jzurovchak I certainly think so – a powerful performance aid is   knowing someone else with the same problems to solve #Chat2lrn  16:36:14
FlashbulbJason @lesleywprice Depends on the client. I do quite a bit of it, but   usually we assemble a staff of knowledgeable experts. #chat2lrn  16:36:15
LnDDave Q3) Sometime the match requires a less-is-more approach; not every   support need requires a program. #Chat2lrn  16:36:21
olliegardener @alc47 yeah. give them tools & methods, but above all – each   others support and guidance   #chat2lrn  16:36:27
pattishank I think the discussion about role is really interesting. Curation,   facilitation, tools… #chat2lrn  16:36:29
Melissa_Venable RT @alc47: Another role for us: spreading good ideas & practices.   getting people with common needs to work together >-connecting #chat2lrn  16:36:41
FlashbulbJason @jzurovchak Because my job is to understand their job (with the help   of SMEs). Their job is to do their job. #chat2lrn  16:36:56
alc47 @charlesjennings Big words – please explainable little more for my   simple mind! #Chat2lrn  16:36:58
megbertapelle RT @FlashbulbJason: Q3 want my instructnl skills to do what theyre   good at: Translate workflow complexity into manageable knwldg. #chat2lrn  16:36:59
olliegardener @alc47 -> what he said!! 😀 @charlesjennings Ecosystems #chat2lrn  16:37:18
FlashbulbJason @jzurovchak Most of my clients don’t have time for their end-users to   devote to becoming training design experts. #chat2lrn  16:37:27
lesleywprice RT @charlesjennings: @alc47 L&D shd provide tools meta-learning   techniques, support & confidence for development – ie ecosystems  #chat2lrn  16:37:39
pattishank @charlesjennings Maybe role is context driven as Charles says   #chat2lrn  16:37:40
olliegardener RT @charlesjennings L&D should provide tools, meta-learning techn,   support & confidence 4 dev – in other words, ecosystems  #chat2lrn  16:37:56
LnDDave Q3) Creating a supportive learning environment is often more   beneficial than building individual support tools. #Chat2lrn  16:38:17
jzurovchak @FlashbulbJason  A number of   people would argue that they don’t need to become training design experts…   #chat2lrn  16:38:31
FlashbulbJason @charlesjennings very well said. #chat2lrn  16:38:32
jzurovchak @FlashbulbJason  Some would go   so far as to argue that training design experts get in the way. #chat2lrn  16:38:49
megbertapelle RT @charlesjennings: @alc47 L&D shld provide tools, meta-lrng   techniques, support &confidence for develpmnt = ecosystems  #chat2lrn  16:39:09
FlashbulbJason @jzurovchak but if we’re talking about creating their own learning   tools DURING CLASS, I agree with you 100%. #chat2lrn  16:39:19
owenferguson Q3) We need to get out of the ‘learning’ mindset and start to look   more at performance outcomes.    #chat2lrn  16:39:27
megbertapelle RT @LnDDave: Q3) Creating a supportive learning environment is often   more beneficial than building individual support tools. #chat2lrn  16:39:28
JudithELS Yes> RT @LnDDave: Q3) Creating a supportive learning environment is   often more beneficial than building individual support tools. #chat2lrn  16:39:28
chat2lrn Q4) How do we provide performance support beyond the needs we can   predict? #chat2lrn  16:39:32
pattishank @jzurovchak I’d argue that. 😉 #chat2lrn  16:39:38
FlashbulbJason @jzurovchak They probably aren’t potential customers for me… lol   #chat2lrn  16:39:56
alc47 Q3) I’m hearing again the importance of the cultural context to give   people a freedom to step out and learn #Chat2lrn  16:39:56
pattishank RT @chat2lrn: Q4) How do we provide performance support beyond the   needs we can predict? #chat2lrn  16:40:10
lesleywprice RT @owenferguson: Q3) We need to get out of the learning mindset and   start to look more at performance outcomes > absolutely #chat2lrn  16:40:14
owenferguson Q3) What’s learned is less important than what’s actually done.   Support tools should help people get the best outcome more often. #chat2lrn  16:40:17
lesleywprice RT @chat2lrn: Q4) How do we provide performance support beyond the   needs we can predict? #chat2lrn  16:40:25
FlashbulbJason RT @chat2lrn: Q4) How do we provide performance support beyond the   needs we can predict? #chat2lrn  16:40:27
megbertapelle RT @chat2lrn: Q4) How do we provide performance support beyond the   needs we can predict? #chat2lrn  16:40:31
olliegardener @FlashbulbJason we’re talking about on-job learning.. I’m not sure   “class” comes into that?! #chat2lrn  16:40:35
jzurovchak @FlashbulbJason  LOL!  It’s one of the current debates in the   field.  Will be interesting to see   where it goes. #chat2lrn  16:40:38
olliegardener RT @chat2lrn: Q4) How do we provide performance support beyond the   needs we can predict? #chat2lrn  16:40:50
LnDDave RT @chat2lrn: Q4) How do we provide performance support beyond the   needs we can predict? #chat2lrn  16:40:52
JudithELS RT @chat2lrn: Q4) How do we provide performance support beyond the   needs we can predict? #chat2lrn  16:41:00
pattishank RT @owenferguson: Q3) Whats learned is less important than whats   actually done. Support tools should help get the best outcome. #chat2lrn  16:41:15
jzurovchak Q4) Monitor and listen, listen, listen, observe, observe, observe…   #chat2lrn  16:41:33
megbertapelle Q4) community of practice! and support that community as L&D   professional – find out what needs are as they crop up, support them   #chat2lrn  16:41:39
LnDDave Q4) We can’t predict everything; agility is needed to reduce the   response time when reaction is required. #chat2lrn  16:42:05
owenferguson Q4) Performance support needs to be flexible, extensible and have the   capacity to give us analytics (to help identify ‘new’ needs) #chat2lrn  16:42:08
ExpertusONE Yes. Need ecosystem enabling infrastructure. Say 3x fast 🙂 > RT   @olliegardener: RT @charlesjennings L&D should provide ecosystems   #chat2lrn  16:42:10
alc47 Q4) by constant scanning of the environment (internal and external) to   give a context #Chat2lrn  16:42:20
FlashbulbJason RT @jzurovchak: Q4) Monitor and listen, listen, listen, observe,   observe, observe… #chat2lrn  16:42:21
jzurovchak Q4) Build a network or community of practice beyond L&D, create as   many touchpoints as possible #chat2lrn  16:42:25
lesleywprice q4) get involved with operations and understanding future business   plans/need will help identify future gaps #chat2lrn  16:42:29
pattishank RT @jzurovchak: Q4) Monitor and listen, listen, listen, observe,   observe, observe… #chat2lrn  16:42:36
FlashbulbJason Q4 Triage issues. Have a good system for finding new needs. Evaluation   surveys, change request procedures, workflow analysis #chat2lrn  16:42:55
pattishank RT @ExpertusONE: Yes. Need ecosystem enabling infrastructure. Say 3x   fast 🙂 >  #chat2lrn  16:42:57
alc47 RT @LnDDave: Q4) We cant predict everything; agility is needed to   reduce the response time when reaction is required. #Chat2lrn  16:43:01
megbertapelle RT @lesleywprice: q4) get involved with operations and understanding   future business plans/need will help identify future gaps #chat2lrn  16:43:05
pattishank RT @lesleywprice: q4) get involved with operations and understanding   future business plans/need will help identify future gaps #chat2lrn  16:43:08
megbertapelle RT @jzurovchak: Q4) Monitor and listen, listen, listen, observe,   observe, observe… #chat2lrn  16:43:16
FlashbulbJason Q4 Maintaining flexibility and agility is key. This means   infrastructure that supports quick and effective efforts. #chat2lrn  16:43:19
olliegardener @jzurovchak and then what 😉 Still playing catch-up then aren’t we? Is   there a way around that? #chat2lrn  16:43:21
pattishank q4) Plan for agility. ALWAYS needed. #chat2lrn  16:43:24
lesleywprice q4) as long as L & D stay in the ‘back office’ they will always be   reactive rather than proactive #chat2lrn  16:43:44
jzurovchak Q4) Question is….how to build such a community of practice that will   provide quick response… #chat2lrn  16:43:46
LnDDave Q4) It goes back to the comment on ecosystem; if the right environment   is in place, support is available even to unknown needs. #chat2lrn  16:43:47
FlashbulbJason Q4 Also taking time to strategize. New issues arise. Some   organizations panic, and others pause and think. #chat2lrn  16:44:08
JudithELS Q4) Performance support should be provided in response to learners’s   needs removing the need for prediction. #chat2lrn  16:44:17
jzurovchak @olliegardener  Yep. still   playing catch-up ..but by definition of Q4) since we can’t predict, we must   react. #chat2lrn  16:44:26
owenferguson @jzurovchak look at stack overflow, responses usually in minutes to   incredibly technical questions #chat2lrn  16:44:38
megbertapelle RT @LnDDave: Q4) goes back to comment on ecosystem; if right   environment is in place, support is available even to unknown needs.   #chat2lrn  16:44:40
olliegardener RT @LnDDave: Q4) It goes back to ecosystem; if the right environment   is in place, support is available even to unknown needs. #chat2lrn  16:44:43
OpenSesame @ExpertusONE I liked something @Janebozarth tweeted yesterday –   L&D isn’t the pipe anymore, we’re the plumbers. #chat2lrn  16:44:44
pattishank RT @LnDDave: Q4) Goes back to comment on ecosystem; if right   environment is in place, support is available even to unknown needs.   #chat2lrn  16:44:59
alc47 Q4) analyse trends against scenarios – identify areas where support   will be needed #Chat2lrn  16:45:02
PaFitzpatrick #Chat2lrn A phone call took me away from this session, sorry for my   lack of input – will try to catch up  16:45:09
OpenSesame @LnDDave Agility and flexibility both- things don’t happen expectedly   and that has to be ok. #chat2lrn  16:45:17
jzurovchak @OpenSesame  But we keep using a   hammer  for everything!  Haha!!! #chat2lrn  16:45:20
FlashbulbJason @lnDDave well said. Open lines of communciation help. Get issues moved   to the right group to handle them. #chat2lrn  16:45:24
JudithELS RT @jzurovchak: Q4) Monitor and listen, listen, listen, observe,   observe, observe… >& then provide, yes. #chat2lrn  16:45:31
lesleywprice RT @JudithELS: Q4) Performance support should be provided in response   to learnerss needs > that is still reactive #chat2lrn  16:45:33
megbertapelle Q4) invite the lrnrs/wrkrs to predict?    #chat2lrn  16:45:55
lesleywprice RT @OpenSesame: @ExpertusONE I liked something @Janebozarth tweeted   yesterday – L&D isnt the pipe anymore, were the plumbers. #chat2lrn  16:45:56
pattishank @OpenSesame Howdy! #chat2lrn  16:46:01
JudithELS Gr8> RT @OpenSesame: @ExpertusONE I liked something @Janebozarth   tweeted yesterday – L&D isnt the pipe anymore, were the plumbers.   #chat2lrn  16:46:06
OpenSesame @jzurovchak Oh, well played! Same idea though.. We aren’t the   hammerers, we’re Home Depot. #chat2lrn  16:46:12
pattishank RT @owenferguson: Q4) Performance support needs be flexible,   extensible and have capacity to give analytics (identify new needs) #chat2lrn  16:46:40
megbertapelle RT @OpenSesame: @LnDDave Agility & flexibility both- things dont   happen expectedly &that’s ok. > failure being OK wld be good #chat2lrn  16:46:52
JudithELS RT @lesleywprice: Q4) Performance support should be provided in   response to learnerss needs > that is still reactive >but apt.   #chat2lrn  16:47:04
jzurovchak Unfortunately, I have to run.    Thanks for a wonderful #chat2lrn Lot’s to mull over….Have a great   day and a wonderful weekend everyone  16:47:25
olliegardener @jzurovchak “since we can’t predict, we must react” >-   not sure that is true if we give up on “delivering”. Not a   sustainable role #chat2lrn  16:47:25
lesleywprice RT @OpenSesame: @jzurovchak Same idea though.. We arent the hammerers,   were Home Depot > I get lost in these places 😦 #chat2lrn  16:47:37
FlashbulbJason Q4 Plumbers crack still doesn’t belong in the classroom though…   #chat2lrn  16:47:46
owenferguson Q4) Maybe we just get better at predicting? ‘Big data’ analytics can   help identify trends before they’re usually apparent #chat2lrn  16:47:50
megbertapelle Q4) if you’re involved in the lrnr/wrkr community, embedded in the   work, you’ll see/know when things are changing #chat2lrn  16:47:58
ExpertusONE Q4) The need to do this across org & tech boundaries is increasing   as workforce shifts to freelance economy. Less inherent control #chat2lrn  16:48:07
pattishank @jzurovchak Thanks for gr8 insights! #chat2lrn  16:48:13
megbertapelle @jzurovchak thx for great chat! hopefully see you next time! 🙂   #chat2lrn  16:48:28
OpenSesame @pattishank Hi Patti! Hope all is well & cheerful in your neck of   the woods. #chat2lrn  16:48:30
lesleywprice RT @jzurovchak: Unfortunately, I have to run. Tks for a wonderful   #chat2lrn Lots to mull over > transcript will be avail on Sat  #chat2lrn  16:48:34
LnDDave @owenferguson Big Data will definitely enhance our ability to predict.   #chat2lrn  16:48:35
FlashbulbJason Q4 Open communication with SMEs helps anticipate problems. The best   way to handle unanticapated problems is to anticipate them #chat2lrn  16:48:44
pattishank RT @ExpertusONE: Q4) As workforce shifts to freelance economy. Less   inherent control >Good point! #chat2lrn  16:48:55
jzurovchak @olliegardener  Agreed.  I took the Q4) at face value -“since   we can’t predict everything.”Definitely agree w. your point of view.   #chat2lrn  16:49:06
FlashbulbJason @jzurovchak Enjoyed “talking” with you. #chat2lrn  16:49:09
olliegardener @jzurovchak Take care – enjoyed the convo 😉 #chat2lrn  16:49:09
OpenSesame @megbertapelle So true! A lot of these problems occur because of   disconnection. #chat2lrn  16:49:18
owenferguson @LnDDave any also help us to see what we might have missed through   traditional means. I have high hopes! #chat2lrn  16:49:34
megbertapelle RT @FlashbulbJason: Q4 …The best way to handle unanticapated   problems is to anticipate them > the best oxymoron of the day 😉 #chat2lrn  16:49:52
chat2lrn QWrap) Chatting is great<¦but reflection & action r better.   What is ur <˜take away’ from our chat?      #chat2lrn  16:50:23
pattishank Do you think L&D folks are often too disconnected from what is   going on in orgs? #chat2lrn  16:50:34
FlashbulbJason Q4 Same way that the best way to treat heart disease is a preventive   lifestyle. Test processes. Analyze them. #chat2lrn  16:50:44
ExpertusONE Tough job but someone’s gotta do it 🙂 RT @JudithELS RT @OpenSesame   @ExpertusONE @Janebozarth: L&D = plumbers #chat2lrn  16:50:46
megbertapelle RT @chat2lrn: QWrap) Chatting is great<¦but reflection & action   r better. What is ur <˜take away’ from our chat?    #chat2lrn  16:51:09
LnDDave RT @pattishank: Do you think L&D folks are often too disconnected   from what is going on in orgs? #chat2lrn    >> Without question  16:51:16
Melissa_Venable RT @pattishank: Do you think L&D folks are often too disconnected   from what is going on in orgs? #chat2lrn  16:51:25
pattishank RT @chat2lrn: QWrap) Chatting is great<¦but reflection & action   r better. What is ur <˜take away’ from our chat?    #chat2lrn  16:52:10
chat2lrn Continuing on from todays topic #chat2lrn is tackling measurement   next. A blog 2 get the cogs moving coming soon. Contributions wanted!  16:52:13
tmiket Yes, unfortunately @pattishank Do you think L&D folks are often   too disconnected from what is going on in orgs? #chat2lrn  16:52:14
megbertapelle RT @pattishank: …think L&D folks too disconnected from orgs? >   YES! hard to stay involved stuck @ desk devlpng under deadline #chat2lrn  16:52:15
FlashbulbJason RT @chat2lrn: QWrap) Chatting is great<¦but reflection & action   r better. What is ur <˜take away’ from our chat?    #chat2lrn  16:52:17
alc47 My takeaway is the importance of helping people feel safe and   confident in learning #Chat2lrn  16:52:26
LnDDave QWrap) If we thought in terms of ‘Performance Support’ instead of   ‘Training’, we’d be much more effective in our roles. #chat2lrn  16:52:37
pattishank @LnDDave I think so too #chat2lrn  16:52:43
JudithELS RT @pattishank: Do you think L&D folks are often too disconnected   from what is going on in orgs? >Alas, yes. I see only sm change #chat2lrn  16:52:45
LnDDave RT @alc47: My takeaway is the importance of helping people feel safe and   confident in learning #Chat2lrn  16:53:06
FlashbulbJason QWrap @LnDDave I like the emphasis on performance support too   #chat2lrn  16:53:29
olliegardener RT @chat2lrn: #chat2lrn is tackling measurement next. A blog 2 get the   cogs moving coming soon. Contributions wanted! #chat2lrn  16:53:45
megbertapelle Qwrap) keep performance support & current org needs @ forefront of   mind.  liked post re: the   “Apply” moment, b4, during & after #chat2lrn  16:53:49
JudithELS RT @LnDDave: QWrap) If we thought in terms of Performance Support   instead of Training, wed be much more effective in our roles >Y #chat2lrn  16:53:56
megbertapelle RT @LnDDave: RT @alc47: My takeaway is the importance of helping   people feel safe and confident in learning #chat2lrn  16:53:59
FlashbulbJason QWrap That Learning and Design should be outcome-focused and not   necessarily learning focused #chat2lrn  16:54:00
Melissa_Venable Qwrap) Find opportunities to make helpful connections:   learners/resources, experts/novices, tools/support #homedepot  #chat2lrn  16:54:10
OpenSesame @tmiket @pattishank Agree with both of you. I think that’s central   problem with most of challenges in our field. #chat2lrn  16:54:12
ExpertusONE RT @lesleywprice RT @OpenSesame @jzurovchak Same idea tho. We arent   hammerers, were HomeDepot > I get lost in these places > OSnap   #chat2lrn  16:54:14
megbertapelle RT @FlashbulbJason: QWrap That Learning and Design should be   outcome-focused and not necessarily learning focused #chat2lrn  16:54:44
alc47 RT@JudithELS: RT@pattishank:Do you think L&D are often too   disconnected from what is going on ? >need to engage with business   #Chat2lrn  16:54:47
pattishank Qwrap) Orgs often don’t understand performance support so it gets less   “support” than trng. Sigh. #chat2lrn  16:54:55
lesleywprice RT @chat2lrn: Continuing fm todays topic tackling measurement next.   blog 2 get the cogs moving coming soon. Contributions wanted! #chat2lrn  16:55:02
megbertapelle RT @Melissa_Venable: Qwrap) Find opps to make helpful connections:   lrnrs/resources, experts/novices, tools/support #homedepot  #chat2lrn  16:55:25
OpenSesame Qwrap) Takeaway: L&D needs to focus on integration. Hey @chat2lrn   I would LOVE to blog for you guys! (Or anyone else.) #chat2lrn  16:55:27
owenferguson QWrap) Change online is fast, change in orgs is slow. We’ve got a way   to go before we can provide true performance support. #chat2lrn  16:55:28
lesleywprice RT @ExpertusONE: OpenSesame @jzurovchak hammerers, were HomeDepot >   I get lost in these places > Maybe I need performance support #chat2lrn  16:55:39
FlashbulbJason QWrap and that plumber image will probably stick in my head. Issues   are solved by keeping pipes (of communication) moving #chat2lrn  16:55:51
JudithELS Qwrap) Start with what people need to do in the workplace/their jobs   & provide them with the performance support they want. #chat2lrn  16:56:00
olliegardener Qwrap) want to tackle the presumption that we can break up &   simplify & deliver everything. Some serious flaws in that logic #chat2lrn  16:56:18
megbertapelle RT @lesleywprice: RT @ExpertusONE: OpenSesame @jzurovchak HomeDepot >   I get lost in these places > need performance support > LOL #chat2lrn  16:56:38
pattishank Another takeaway is how disconnected we are. This HAS to stop.   #chat2lrn  16:56:41
lesleywprice RT @FlashbulbJason:  plumber   image will probably stick in my head. Issues are solved by keeping pipes (of   communication) moving #chat2lrn  16:56:52
megbertapelle RT @FlashbulbJason: QWrap & plumber image will probably stick in   my head. Issues solved by keeping pipes (of communication) moving #chat2lrn  16:57:05
OpenSesame @ExpertusONE @lesleywprice Perhaps…we’re not the flowers, we’re   the…soil? Trying for less “Handyman” language. #chat2lrn  16:57:06
pattishank RT @olliegardener: Qwrap) want to tackle the presumption that we can   break up & simplify & deliver everything. > ABSOLUTELY #chat2lrn  16:57:10
FlashbulbJason RT @JudithELS: Qwrap) Start with what people need to do in the   workplace… #chat2lrn  16:57:11
alc47 @OpenSesame Feel free – we would love to have your insights – justost   on the chat2lrn site #Chat2lrn  16:57:13
LnDDave Take care everyone.  Thanks for   the chat! #Chat2lrn  16:57:31
megbertapelle @OpenSesame excellent! I’m sure that wld be awesome 🙂 #chat2lrn  16:57:39
chat2lrn Should u blog on this topic or in response 2 #chat2lrn <“ we want 2   know!! http://t.co/KV4aL9My  16:57:59
pattishank @OpenSesame AWESOME! #chat2lrn  16:58:01
FlashbulbJason @pattishank So true. Organizations are quick to label “training   issues.” L&D needs to be proactive about being a part of decisions   #chat2lrn  16:58:09
pattishank Thanks so much for the amazing convo. #chat2lrn  16:58:30
OpenSesame @lesleywprice @ExpertusONE @jzurovchak @megbertapelle Heh! Will make   Home Depot job aid. And laminate. #chat2lrn  16:58:32
chat2lrn We are at an end, but don’t fret. Let’s continue the conversation   online: http://t.co/KV4aL9My #chat2lrn  16:59:08
ExpertusONE Gr8 reality check > RT @olliegardener: Qwrap) tackle presumption we   can break up, simplify, deliver everything. Deep logic flaws #chat2lrn  16:59:22
lesleywprice RT @OpenSesame: @ExpertusONE @jzurovchak @megbertapelle Heh! Will make   Home Depot job aid. And laminate.>B&Q in UK lol! #chat2lrn  16:59:31
megbertapelle @OpenSesame pls. post @ all HomeDepots nationally. thx 😉 hehehe   #chat2lrn  16:59:35
alc47 Thanks everyone. Great insights, fabulous company. Off now for some   incredible South African wine and food #Chat2lrn  16:59:37
FlashbulbJason Had a great time guys. @chat2lrn thanks for putting this on. #chat2lrn  16:59:37
megbertapelle RT @chat2lrn: Should u blog on this topic or in response 2 #chat2lrn <“   we want 2 know!! http://t.co/UzuRU42f #chat2lrn  16:59:42
Melissa_Venable RT @chat2lrn: We are at an end, but don’t fret. Let’s continue the   conversation online: http://t.co/bfEh4Rq8 #chat2lrn  16:59:51
megbertapelle RT @chat2lrn: We are at an end, but don’t fret. Let’s continue the   conversation online: http://t.co/UzuRU42f #chat2lrn  16:59:52
lesleywprice Tks guys…..great session 🙂 #chat2lrn  17:00:03
ExpertusONE LOVE! Laminated Home Depot job aid 🙂 @OpenSesame @lesleywprice   @ExpertusONE @jzurovchak @megbertapelle    #chat2lrn  17:00:44
megbertapelle RT @olliegardener: Qwrap) want to tackle presumption that we can break   up, simplify & deliver evrythg. serious flaws in that logic #chat2lrn  17:00:44
JudithELS Thanks everyone, so sorry to have missed the start. I’ll be checking   out the transcript that’s for sure. #chat2lrn  17:00:45
olliegardener Thanks for a great chat everyone. Really enjoyed it! #chat2lrn  17:01:05
megbertapelle thanks everyone! great chat, loved talking with you all.  Off now for some hot tea… 😉 #chat2lrn  17:01:49
pattishank @ExpertusONE Need that job aid! #chat2lrn  17:02:20
OpenSesame @pattishank @tmiket Maybe we should think about “National L&D   Ride-Along Day” to focus on getting involved in day-to-day #chat2lrn  17:02:47
pattishank @megbertapelle Hope you feel better. Get Yin Chaio for next time you   feel cold coming on. #chat2lrn  17:02:52
olliegardener @FlashbulbJason Thanks for taking part 😉  #chat2lrn  17:03:26
pattishank @OpenSesame @tmiket Ooooooooooh great name! #chat2lrn  17:03:57
megbertapelle @pattishank oh really? thx for the tip! 🙂 #chat2lrn  17:04:20
ExpertusONE QWrap) Just dawned on me that “plumber” &   “disconnect” metaphors converge, in a helpful or UNhelpful way.   Colorful blog potential #chat2lrn  17:04:54
pattishank @megbertapelle get on Amazon it works like a charm #chat2lrn  17:05:33
tkfjsrks RT @lesleywprice: Tks guys…..great session 🙂 #chat2lrn  17:05:39
megbertapelle @ExpertusONE LOL please share if you blog 😉 #chat2lrn  17:06:16
charlesjennings #chat2lrn apologies for lack of much active participation on this   topic – close to my heart, but heads-down today.  17:08:29
JudithELS Gr8 to have you join us> RT @charlesjennings: #chat2lrn apologies   for lack of much active participation on this topic … #chat2lrn  17:10:33
AnthonyinBA RT @lesleywprice: q4) as long as L & D stay in the ‘back office’   they will always be reactive rather than proactive #chat2lrn  18:00:08
lauraoverton Sorry to miss #chat2lrn today – looking forward to catching up via the   website over next few days though! http://t.co/Nbk6n13q  18:04:32
CatMoore @pattishank Sorry I could’t participate more in #chat2lrn; super busy   today  18:04:36
mellissalast RT @pattishank: RT @charlesjennings: Q1) many L&D people think   content when they should actually be thinking context #chat2lrn  18:05:47
mellissalast RT@tmiket: Q2 Before training see if you can make the task LESS   complex #chat2lrn< yes! Yes! YES  18:06:27
mellissalast RT@pattishank: q2) Have to eventually deal w realistic complexity or   NO TRANSFER #chat2lrn< unless complexity permanently changed. My wish.  18:07:49
mellissalast RT @pattishank: We should do a whole chat on complexity #chat2lrn  18:08:07
mellissalast RT@pattishank: We should do a whole chat on complexity #chat2lrn<   process owner makes more complex than really is. Too many clicks/steps, etc  18:09:22
mellissalast RT@pattishank: Thanks so much for the amazing convo. #chat2lrn<   yes thank you  18:11:17
olliegardener Tnx to @ExpertusONE @jzurovchak @Melissa_Venable @pattishank @alc47   @megbertapelle for a gr8t discussion during #chat2lrn !  18:12:27
lesleywprice RT @lauraoverton: Sorry to miss #chat2lrn today –  next topic is measuring effectiveness   …..hope you can join us for that one 🙂  18:12:55
mellissalast Thanks for stimulating discussion #chat2lrn. I am walking in circles w   sick baby in sling all while reflecting on complexity.  18:15:37
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