Transcript 10/5/2012 – Lost in Translation – Working with SMEs

megbertapelle morning all! just home from #ASTD2012 & head is reeling! 🙂   #chat2lrn  15:00:01
chat2lrn Welcome to #chat2lrn! Today’s discussion is Lost in Translation:   Working with SMEs http://t.co/k9q7ufBl  15:00:10
tomspiglanin RT @pattishank: RT @chat2lrn: Smart folk, smart chat, smart topics   #chat2lrn. Today Lost in Translation: Working w/SMEs http://t.co/OkYWFSlN   #chat2lrn  15:00:10
pattishank Hi everyone! Who is here? #chat2lrn  15:00:16
tracylhwright MT@chat2lrn-Smart folk, smart chat, smart topics #chat2lrn. Today Lost   in Translation: Working w/SMEs check: http://t.co/J1Wd1Tdx #chat2lrn  15:00:48
pattishank @tomspiglanin Hi Tom! #chat2lrn  15:00:50
chat2lrn Pls include Q# in related responses, so that others can follow your   trail of thought. #chat2lrn  15:00:58
JudithELS Please excuse all the tweets for the next hour. I’ll be chatting about   Working with SMEs (subject matter experts). Pls join in #chat2lrn  15:01:01
StephanieDedhar Hi all, glad to be joining today. Great topic. #chat2lrn  15:01:11
pattishank @megbertapelle So nice to meet you in person! #chat2lrn  15:01:12
JudithELS RT @chat2lrn: Welcome to #chat2lrn! Today’s discussion is Lost in   Translation: Working with SMEs http://t.co/crB2tVrG #chat2lrn  15:01:18
pattishank @tracylhwright Hi Tracy! #chat2lrn  15:01:29
megbertapelle @pattishank it really was!    sorry we couldn’t spend more time together! 🙂 #chat2lrn  15:01:50
pattishank RT @JudithELS: Lots of tweets for next hour. Ill be chatting about   Working with SMEs (subject matter experts). Pls join in #chat2lrn  15:01:53
niallgavinuk #chat2lrn Hello all, Niall Gavin, Head of HR&LT at FirstGroup plc,   from a very wet Paddington Station in London…  15:01:56
chat2lrn Q0) Please introduce yourself who are you, where are you, what do you   do & what brings you here? #chat2lrn  15:02:05
JudithELS RT @StephanieDedhar: Hi all, glad to be joining today. Great topic. <Gr8   to see you here Stephanie #chat2lrn  15:02:17
pattishank @StephanieDedhar Hi Stephanie! Agree. #chat2lrn  15:02:19
megbertapelle @tracylhwright hi Tracy, welcome 🙂 #chat2lrn  15:02:28
megbertapelle Meg Bertapelle, Instructional Designer at Intuitive Surgical in   Sunnyvale, CA – looking forward to some good discussion today! 🙂 #chat2lrn  15:03:29
olliegardener RT @chat2lrn: Q0) Please introduce yourself who are you, where are   you, what do you do & what brings you here? #Chat2lrn  15:03:31
pattishank Q0) Patti Shank, Learning Analyst, bad speller, Denver , CO, USA. Here   to learn from others. #chat2lrn  15:03:35
megbertapelle @niallgavinuk hi Niall! #chat2lrn  15:03:36
niallgavinuk @megbertapelle Hi Meg #chat2lrn  15:03:54
pattishank @niallgavinuk Howdy Niall, Sorry it’s wet. #chat2lrn  15:04:02
niallgavinuk @pattishank Forntualtely, on the outside, not the inside #chat2lrn  15:04:23
tracylhwright @pattishank @megbertapelle <hello to you both as well! 🙂 #chat2lrn  15:04:27
JudithELS Q0) Hi, Judith Christian-Carter, Warwickshire, UK, learning designer   extraordinaire & very used to working with SMEs 🙂  #chat2lrn  15:04:37
pattishank @ITKnowConsult Join us next time! #chat2lrn  15:04:37
StephanieDedhar Q0) Stephanie Dedhar, learning & performance consultant. Have   worked with SMEs for past 5 years so very interested in this topic. #chat2lrn  15:04:49
chat2lrn Q1) What problems have you had when working with SMEs? #chat2lrn  15:04:50
pattishank @niallgavinuk Well that’s good news. 🙂 #chat2lrn  15:05:11
tracylhwright Q0) Tracy Wright – Golden CO. Learning/training person. Teleworker   (love it!) #chat2lrn  15:05:14
niallgavinuk #chat2lrn q1) Non yet, but have some interaction looming, so very   timely session  15:05:27
megbertapelle @StephanieDedhar hi Stephanie 🙂 #chat2lrn  15:05:28
niallgavinuk RT @chat2lrn: Q1) What problems have you had when working with SMEs?   #chat2lrn  15:05:45
anchalmanocha Hi to all participating in #chat2lrn. This is Anchal from India.  15:05:46
ExpertusONE Hi all. Glad you’re tackling questions about how to work productively   with SMEs #chat2lrn  15:05:56
olliegardener Teeeting from norway today on an iPad correcting my spelling to   norwegian – i.e. EVERY word. Will do my best :/ #Chat2lrn  15:05:58
JudithELS RT @chat2lrn: Q1) What problems have you had when working with SMEs?   #chat2lrn  15:06:05
anchalmanocha RT @chat2lrn: Q1) What problems have you had when working with SMEs?   #chat2lrn  15:06:12
megbertapelle Q1) of course: too much detail, too complex, can’t get them to make it   a priority to meet/provide content #chat2lrn  15:06:12
tomspiglanin @pattishank hi! I’m a student in ILT today. Feels…weird! #chat2lrn  15:06:23
StephanieDedhar Q1) Problems when working with SMEs: Speaking different languages!   Clearly defined roles – who brings what to the party. #chat2lrn  15:06:27
megbertapelle @anchalmanocha hi Anchal! welcome 🙂 #chat2lrn  15:06:36
pattishank q1) TOO many miscommunications to count #chat2lrn  15:06:41
kategraham23 Hope I’m not too late to join in #chat2lrn? I’m Kate in not-so-sunny   Berkshire interested ahead of some potential work with SMEs…  15:06:46
megbertapelle @ExpertusONE hi there, good to see you! #chat2lrn  15:06:47
tracylhwright RT @chat2lrn: Q1) What problems have you had when working with SMEs?   #chat2lrn  15:07:02
GillianP @JudithELS Ji Judith.  Like you,   very happy working with SMEs to make the best of their IP. #chat2lrn  15:07:11
megbertapelle @tomspiglanin hi Tom – yeah I’ll bet 😉 thanks for joining  #chat2lrn  15:07:11
pattishank @tomspiglanin Does the instructor know you’re here? 😉 #chat2lrn  15:07:13
ZaraLynnKing #chat2lrn hi Zara here from Mississauga ON  15:07:19
megbertapelle RT @chat2lrn: Q1) What problems have you had when working with SMEs?   #chat2lrn  15:07:25
pattishank @kategraham23 NEVER too late! #chat2lrn  15:07:28
JudithELS Q1) Mutual understanding of each other’s role, time, other constraints   they have … #chat2lrn  15:07:41
megbertapelle @kategraham23 of course not – just RT Q1 for ya 🙂 #chat2lrn  15:07:41
ZaraLynnKing #chat2lrn Most issues I have had are gettin gthem to buy in to   eLearning.  15:07:42
tracylhwright Q1) miscommunications, lack of clear goals and deadlines, to name a   few! #chat2lrn  15:07:45
kategraham23 @pattishank Thanks Patti 🙂 #chat2lrn  15:08:02
ZaraLynnKing #chat2lrn also getting them to let go of the information and TRUST you  15:08:02
megbertapelle @ZaraLynnKing hey Zara!! long time no “see” how are you? 🙂   #chat2lrn  15:08:08
olliegardener @ZaraLynnKing Hi Zara 🙂 #Chat2lrn  15:08:11
ZaraLynnKing RT @tracylhwright: Q1) miscommunications, lack of clear goals and   deadlines, to name a few! #chat2lrn  15:08:12
JudithELS RT @kategraham23: Hope Im not too late to join in #chat2lrn? <You’re   never too late Kate. #chat2lrn  15:08:13
pattishank @ZaraLynnKing Hi Zara! #chat2lrn  15:08:15
megbertapelle RT @tracylhwright: Q1) miscommunications, lack of clear goals and   deadlines, to name a few! << srsly! totally been there too #chat2lrn  15:08:25
ZaraLynnKing @megbertapelle Great. Busy building. Such fun! #chat2lrn  15:08:33
megbertapelle RT @ZaraLynnKing: #chat2lrn also getting them to let go of the   information and TRUST you << excellent point #chat2lrn  15:08:44
kategraham23 @JudithELS Thanks Judith – nice to ‘see’ you! #chat2lrn  15:09:08
niallgavinuk @kategraham23 Hi Kate; me too. Data Protectn training. Converting f2f   content into something 3rd party provider can make engaging #chat2lrn  15:09:08
pattishank q1) Also us helping them be part of the team
#chat2lrn
 15:09:32
ExpertusONE A1) SMEs typically don’t have “skin” in the project, so   getting them to commit time/attention can be a challenge #chat2lrn  15:09:33
GillianP Q1: Managing SME fears about losing their work – both the IP and the   f2f fun part. #chat2lrn  15:09:59
megbertapelle @ZaraLynnKing fantastic 🙂 #chat2lrn  15:10:05
StephanieDedhar @niallgavinuk Think one of my most successful SME relationships was on   a data protection project 🙂 #chat2lrn  15:10:08
ZaraLynnKing #chat2lrn One of the challenges I have faced is knowing how to go   through the review process effectively.    They get bogged down  15:10:15
ZaraLynnKing #chat2lrn they can’t see the forest for the trees.  15:10:29
megbertapelle RT @pattishank: q1) Also us helping them be part of the team <<   yes, building a team feeling seems like it would help #chat2lrn  15:10:33
JudithELS Q1) Getting appropriate content, eg them thinking that F2F training   notes can be converted into eLearning! #chat2lrn  15:10:40
megbertapelle RT @GillianP: Q1: Managing SME fears about losing their work – both   the IP and the f2f fun part. < do your SMEs deliver trng? #chat2lrn  15:10:48
tomspiglanin @pattishank I’m not really here 😦 had to say hi tho #chat2lrn  15:10:48
StephanieDedhar @pattishank Good point Patti – has to be about ‘us’ not ‘me vs you’.   #chat2lrn  15:10:54
KimSGeorge Q1) Convincing them that just ’cause they’re an SME doesn’t mean   they’re expert in engagement and writing training! That’s me! #chat2lrn  15:10:58
niallgavinuk RT @StephanieDedhar: @niallgavinuk Think one of my most successful SME   relationships was on a data protection project 🙂 #chat2lrn <talk2me  15:10:58
kategraham23 @niallgavinuk Hi Niall *waves* I’ve got a couple of potential projects   where this might come in handy too #chat2lrn  15:11:03
tracylhwright RT @pattishank: q1) Also us helping them be part of the team< yes!   Need to be completely involved w/our guidance #chat2lrn  15:11:21
ExpertusONE Absolutely. RT @megbertapelle: RT @ZaraLynnKing: Also getting them to   let go of information & TRUST you << excellent point #chat2lrn  15:11:22
anchalmanocha One client of mine had put it best. He said, “I don’t want IDs to   become SMEs or SMEs to become IDs.” #chat2lrn  15:11:42
olliegardener Q1) getting past the fear that their contributions will make them less   valuable, or that their advice will be used out of context #Chat2lrn  15:11:42
klaceyd Q0: Kyla L&D Coordinator @theStrokeAssoc London. Jumping in a   little late after quite an absence! #chat2lrn  15:11:53
pattishank @StephanieDedhar But it often doesn’t feel that way and that doesn’t   work
#chat2lrn
 15:11:55
klaceyd RT @chat2lrn: Q1) What problems have you had when working with SMEs?   #chat2lrn  15:11:59
JudithELS RT @KimSGeorge: Q1) Convincing them that just cause theyre an SME   doesnt mean theyre expert in engagement and writing training! #chat2lrn  15:12:04
tracylhwright MT @JudithELS: Q1) Getting appropriate content, eg them thinking F2F   training notes can be converted into eLearning!< been here! #chat2lrn  15:12:23
pattishank @ExpertusONE They NEED to have skin in the project (and hi!!!)   #chat2lrn  15:12:27
ExpertusONE Is this the “other” Tom? 🙂 *waves* RT @tomspiglanin:   @pattishank Im not really here 😦 had to say hi tho #chat2lrn  15:12:31
niallgavinuk @StephanieDedhar Like it Steph. #chat2lrn  15:13:09
klaceyd @ZaraLynnKing SMEs “… knowing how to go through the review   process effectively. They get bogged down” < Definitely! #chat2lrn  15:13:17
megbertapelle MT @KimSGeorge: Q1) Convincing them that just cause theyre SME doesnt   mean theyre expert in engagement & training! Thats me! #chat2lrn  15:13:19
ZaraLynnKing #Chat2lrn I wonder if there is an exercise or game or activity that   would set up the process or experience.  15:13:19
chat2lrn Q2) How have you found success translating SME content into meaningful   lrng experiences? #chat2lrn  15:13:40
StephanieDedhar @niallgavinuk Happy to talk to you more about it at TZL next week if   it would be useful #chat2lrn  15:13:40
pattishank RT @chat2lrn: Q2) How have you found success translating SME content   into meaningful lrng experiences? #chat2lrn  15:14:10
megbertapelle RT @chat2lrn: Q2) How have you found success translating SME content   into meaningful lrng experiences? #chat2lrn  15:14:12
ZaraLynnKing #Chat2lrn i ask the senior sme to assign a resource person that is   close or in the feild  15:14:15
StephanieDedhar @KimSGeorge But doing it in a way that doesn’t sound like an attack or   belittling them… #chat2lrn  15:14:30
tracylhwright RT @chat2lrn: Q2) How have you found success translating SME content   into meaningful lrng experiences? #chat2lrn  15:14:31
ExpertusONE Yep the trust thing < RT @olliegardener Q1) getting past fear their   contributions devalue them or advice w/b used out of context #chat2lrn  15:14:37
ExpertusONE RT @pattishank: RT @chat2lrn: Q2) How have you found success   translating SME content into meaningful lrng experiences? #chat2lrn  15:14:50
olliegardener Q2) patience!! Lol #Chat2lrn  15:14:58
JudithELS RT @chat2lrn: Q2) How have you found success translating SME content   into meaningful lrng experiences? #chat2lrn  15:15:03
ZaraLynnKing RT @olliegardener: Q2) patience!! Lol #Chat2lrn  15:15:03
niallgavinuk @StephanieDedhar Let’s do that thing. #TZL12 #chat2lrn  15:15:17
klaceyd RT @chat2lrn: Q2) How have you found success translating SME content   into meaningful lrng experiences? #chat2lrn  15:15:38
tracylhwright RT @ZaraLynnKing: RT @olliegardener: Q2) patience!! Lol < can’t say   it enough! 🙂 #chat2lrn  15:16:00
StephanieDedhar Q2) Be a learner before an ID. Take time to understand the content, so   your ID recommendations will have a sound basis. #chat2lrn  15:16:11
pattishank q2) And what’s the best ways to get the content you want? #chat2lrn  15:16:32
JudithELS Q2) By helping them to understand what I need to do with their content   in the first place #chat2lrn  15:16:37
ZaraLynnKing #Chat2lrn  i have learned that I   first have to give in then I can try to move their perspective  15:16:44
KimSGeorge @StephanieDedhar Agreed! It needs to be a conversation –< mutual   understanding for relationship to work #chat2lrn  15:16:53
megbertapelle MT @ZaraLynnKing: #Chat2lrn wonder if thrs exercise/game/activity that   wld set up process/experience. < maybe you shld design 1 🙂 #chat2lrn  15:16:57
pattishank q2) Translate content into activities #chat2lrn  15:17:00
klaceyd Q2: I’ve found success by providing a template for pushing their   knowledge & ideas through. Gets them thinking on the right… #chat2lrn  15:17:08
klaceyd …track. Even if they don’t end up using the template! #chat2lrn  15:17:20
kategraham23 @StephanieDedhar I love that Stephanie – so important to try and think   from the audience’s perspective #chat2lrn  15:17:24
StephanieDedhar Q2) Draw on everyone’s strengths. Yes, you can write great questions   but you need to SME to help create accurate answers/feedback. #chat2lrn  15:17:40
olliegardener Q2) in getting them on board in a community – it  helped 2 stop trying! They joined once it   was obvious they couldn’t stop it #Chat2lrn  15:17:47
ZaraLynnKing #Chat2lrn it wasn’t until we all failed that I had a success with 1   SME he realized hey she really does know what she is talking about  15:17:53
pattishank q2) Translate content into media #chat2lrn  15:17:59
megbertapelle RT @JudithELS: Q2) By helping them to understand what I need to do   with their content in the first place < like it #chat2lrn  15:18:03
tracylhwright Q2) Use research to explain your position, ideas, etc. Show the value.   #chat2lrn  15:18:07
JudithELS Q2) By getting them to tell me what learners need to achieve in terms   of workplace performance #chat2lrn  15:18:10
megbertapelle RT @KimSGeorge: @StephanieDedhar Agreed! It needs to be a conversation   –< mutual understanding for relationship to work < AMEN #chat2lrn  15:18:22
olliegardener RT @JudithELS: Q2) By helping them to understand what I need to do   with their content in the first place #Chat2lrn  15:18:24
niallgavinuk #chat2lrn q2) I’m drawn to the idea of getting them to tell their   stories, but I need to explore that a bit more  15:18:29
GillianP @klaceyd Hee-hee: do they ever use the template 😉 ?   #chat2lrn  15:18:43
ZaraLynnKing @megbertapelle  #Chat2lrn   Currently don’t know where to begin… lol … but an giving it very serious   thought. I deal with COMPLIANCE  SMEs  15:18:54
StephanieDedhar @kategraham23 I think it insults SMEs if you reject their content,   design it your way, but haven’t made effort to understand topic #chat2lrn  15:19:02
pattishank q2) Anyone show examples of end results? #chat2lrn  15:19:06
JudithELS RT @ZaraLynnKing: it wasnt until we all failed that I had a success   with he realized she really does know what she’s talking about #chat2lrn  15:19:33
tracylhwright RT @niallgavinuk: q2) Im drawn to the idea of getting them to tell   their stories, but I need to explore that a bit more.< Love it! #chat2lrn  15:19:33
megbertapelle MT @niallgavinuk: #chat2lrn q2) drawn 2idea of getting them to tell   thr stories, but need 2explore that more < storys r usu v. gd #chat2lrn  15:19:44
klaceyd @StephanieDedhar “Be a learner before an ID. Take time to   understand the content” < Yup. If we don’t understand, how can   learners? #chat2lrn  15:20:19
StephanieDedhar Q2) Show don’t tell! Show the same content 2 or 3 different ways   (theirs, yours, a compromise) & talk through pros/cons #chat2lrn  15:20:23
kategraham23 @StephanieDedhar Absolutely! That’s how I’d feel if I was them   #chat2lrn  15:20:30
ExpertusONE Yep, that deals w/ the core “trust” issue too RT   @megbertapelle @KimSGeorge @StephanieDedhar Agreed! It needs to be a   conversation #chat2lrn  15:20:40
JudithELS Q2) By working with SMEs as part of a team, making sure they felt a   part of the whole thing #chat2lrn  15:20:41
megbertapelle Q2) if u can. get SME to tell u a story/scenario of a user doing it   right and wrong – what does real perf. look like @ZaraLynnKing #chat2lrn  15:20:59
chat2lrn Q2b) How do you reign-in a SME who is providing too much complexity &   detail? #chat2lrn  15:21:23
JudithELS RT @StephanieDedhar: Q2) Show the same content 2 or 3 different ways   (theirs, yours, a compromise) & talk through pros/cons <Time?   #chat2lrn  15:21:29
ZaraLynnKing @klaceyd completely agree If i can’t appreciate  level of expertise or labor that goes into   a task i can’t appreciate the topic    #chat2lrn  15:21:41
StephanieDedhar @pattishank Yes! Useful if you can draw on a different project with   similar topic – so it’s just removed enough from their content #chat2lrn  15:21:54
klaceyd @GillianP Some do. But seems to help them understand what I am trying   to get to so definitely helps show my process/perspective. #chat2lrn  15:21:57
pattishank RT @chat2lrn: Q2b) How do you reign-in a SME who is providing too much   complexity & detail? #chat2lrn  15:22:05
olliegardener Q2) don’t think of them as “the source” – they are   paticipants, experts, learners and colleagues..  #Chat2lrn  15:22:24
tracylhwright RT @StephanieDedhar: Q2) Show dont tell! Show the same content 2 or 3   diff ways -theirs/yours/a compromise- & talk thru pros/cons #chat2lrn  15:22:25
ZaraLynnKing #Chat2lrn Q2b = SMILE AND NOD  15:22:33
ZaraLynnKing RT @olliegardener: Q2) don’t think of them as “the source” –   they are paticipants, experts, learners and colleagues..  #Chat2lrn  15:22:46
StephanieDedhar @JudithELS Can just be rough sketches, or examples from past projects.   One face-to-face session to do this could save time overall #chat2lrn  15:22:50
niallgavinuk RT @megbertapelle: Q2) …get SME to tell u a story/scenario of a user   doing it right & wrong – what does real perf. look like  #chat2lrn  15:22:52
JudithELS RT @chat2lrn: Q2b) How do you reign-in a SME who is providing too much   complexity & detail? #chat2lrn  15:23:00
StephanieDedhar @JudithELS And I’m thinking of specific scenarios/questions/learning   points, not an entire course! #chat2lrn  15:23:10
KimSGeorge Q2b) Show them what their complex content might look like as learning   – it’ll be clearer that way than trying to explain #chat2lrn  15:23:13
klaceyd Q2b) prompting them with questions to see WHY that’s too much detail   and help them understand I am not editing for editing’s sake! #chat2lrn  15:23:15
tracylhwright RT @chat2lrn: Q2b) How do you reign-in a SME who is providing too much   complexity & detail? #chat2lrn  15:23:16
megbertapelle Q2) was able to get scenarios from SME, REALLY helped translate   technical info into usable lrng material #chat2lrn  15:23:18
niallgavinuk RT @olliegardener: Q2) don’t think of them as “the source” –   they are paticipants, experts, learners and colleagues..  #Chat2lrn  15:23:20
JudithELS Q2b) Always start with a high level design that specifies only   essential content #chat2lrn  15:23:39
ZaraLynnKing #Chat2lrn the truth is i get the Director to pull the rains cause it   ain’t worth going there. Q) 2b  15:24:00
JudithELS RT @StephanieDedhar: @JudithELS And Im thinking of specific   scenarios/questions/learning points, not an entire course! <Good!   #chat2lrn  15:24:07
StephanieDedhar Q2b) Agree objectives up front & keep coming back to them and challenging   SME – how does this detail help achieve this? #chat2lrn  15:24:17
tracylhwright RT @JudithELS: Q2b) Always start with a high level design that   specifies only essential content < yes! worked for me. #chat2lrn  15:24:41
pattishank Q2) Isn’t our role to reduce it to manageable size? But we don’t want   SME doing too much work for nothing. #chat2lrn  15:25:03
DPGplc Playing catch up (Hi all!) A1) technical content, raw information,   lack of understanding of L&D practice, “I know best”, geography   #chat2lrn  15:25:04
JudithELS RT @KimSGeorge: Q2b) Show them what their complex content might look   like as learning – clearer that way than trying to explain #chat2lrn  15:25:16
megbertapelle RT @chat2lrn: Q2b) How do you reign-in a SME who is providing too much   complexity & detail? #chat2lrn  15:25:17
kategraham23 @olliegardener Hi Ollie *waves* #chat2lrn  15:25:20
ZaraLynnKing @JudithELS to me a MAP is everything. without it you can get lost.   Even before the storyboard.  #chat2lrn  15:25:26
pattishank q2b) Train them how to map content to LOs #chat2lrn  15:25:55
StephanieDedhar @pattishank I agree – they should provide too much (within reason!)   and we’re there to filter, synthesise, translate, etc #chat2lrn  15:26:05
ZaraLynnKing @pattishank what is LOs #chat2lrn  15:26:06
megbertapelle RT @JudithELS: Q2b) Always start with a high level design that   specifies only essential content < must research topic first #chat2lrn  15:26:09
JudithELS RT @ZaraLynnKing: the truth is i get the Director to pull the rains   cause it aint worth going there. Q) 2b <Me too – last resort! #chat2lrn  15:26:19
niallgavinuk @ZaraLynnKing The map is not the territory! #chat2lrn  15:26:32
iOPT Q2b) Help them build a mind map of the essential steps, methods,   procedures, etc. based on a real experience. #chat2lrn  15:26:54
megbertapelle RT @ZaraLynnKing: @JudithELS to me MAP is everything. without it u can   get lost. Even before the storyboard. < like, tell me more! #chat2lrn  15:26:55
pattishank LOs=learning objectives (sorry!) #chat2lrn  15:26:56
JudithELS RT @ZaraLynnKing: @JudithELS to me a MAP is everything. without it you   can get lost. Even before the storyboard. <Totally agree #chat2lrn  15:27:10
olliegardener @kategraham23 *wave* back. Hilsen fra Norge #Chat2lrn  15:27:19
klaceyd RT @JudithELS “Always start with a high level design that   specifies only essential content” < Clear path to success…hopefully   🙂 #chat2lrn  15:27:26
DPGplc A2) done L&D taster sessions, created templates with hints &   tips for framing content, provided eg’s, coach and give feeback #chat2lrn  15:27:27
pattishank A lot of this feels like we are NOT making the SME a team member.   #chat2lrn  15:27:34
tracylhwright Q2b) Outline process up front re lots of content, rework, review, etc.   Check in frequently. No surprises.    #chat2lrn  15:27:37
ZaraLynnKing #Chat2lrn I map the content into manageable chunks of information that   flowing into one another. It is not stone just guide & research doc  15:28:25
pattishank SME doesn’t understand our world. What are we doing to help them get   there? #chat2lrn  15:28:31
niallgavinuk RT @pattishank: A lot of this feels like we are NOT making the SME a   team member. << Engage ’em as part of the team. #chat2lrn  15:28:35
tracylhwright RT @StephanieDedhar: Q2b) Ask them what it was like to be new to   subject & what they *had* to know – not what they know now.  #chat2lrn  15:28:39
megbertapelle MT @StephanieDedhar: @pattishank…we filter, synthesise, translate,   etc < prob: SME wants all, won’t approve unless u negotiate #chat2lrn  15:28:48
JudithELS Spot on<RT @StephanieDedhar: Q2b) Ask them what it was like to be   new a subject & what they *had* to know not what they know now.  #chat2lrn  15:28:50
anchalmanocha Create a mind-map with all connections laid out. Slash out nodes that   don’t map to LOs and elaborate the nodes that map to LOs #chat2lrn  15:28:53
olliegardener RT @pattishank: A lot of this feels like we are NOT making the SME a   team member. <~ serious issue if so #Chat2lrn  15:28:59
StephanieDedhar @pattishank Agree. Surely we should be asking them, helping them,   bringing them on journey – not dictating limits/rules from Day 1 #chat2lrn  15:28:59
ZaraLynnKing #Chat2lrn with a map you can estabilsh LOs and keep SMEs on track with   the content and how it applies to the LOs  15:29:04
tracylhwright RT @pattishank: q2b) Train them how to map content to LOs #chat2lrn  15:29:19
kategraham23 Q2b) Too much information has to be better than not enough though   right? #chat2lrn  15:29:40
JudithELS RT @pattishank: SME doesnt understand our world. What are we doing to   help them get there? <Talk their language not ours? #chat2lrn  15:29:42
anchalmanocha RT @pattishank: A lot of this feels like we are NOT making the SME a   team member. << Engage ’em as part of the team. #chat2lrn @niallgavinuk  15:29:45
megbertapelle Q2b) really try to get them to help you create support for ur lrnrs –   bring them back to core purpose of trng & audience #chat2lrn  15:29:51
pattishank @StephanieDedhar Phew. Thx. #chat2lrn  15:29:57
LnDDave Greeting #chat2lrn. David Kelly from NYC, jumping in a bit while I   settle back in after #astd2012.  15:30:03
StephanieDedhar @megbertapelle Yes but easier for ID to do that than to have too   little content from SME and struggle to fill gaps… #chat2lrn  15:30:06
chat2lrn Q3) How can we ensure that we speak both the SME’s & learners’   language? #chat2lrn  15:30:08
ZaraLynnKing #Chat2lrn My job is to put the SMEs brain into a training program that   is easily acepted by learners and applicable  15:30:29
JudithELS RT @kategraham23: Q2b) Too much information has to be better than not   enough though right? <Depends on time & budget! #chat2lrn  15:30:48
StephanieDedhar My thoughts exactly! RT @kategraham23: Q2b) Too much information has   to be better than not enough though right? #chat2lrn  15:30:49
pattishank @LnDDave Hiya Dave… Still in Denver? #chat2lrn  15:30:50
olliegardener Q2) in working with a SME realise you are one yourself!  #Chat2lrn  15:30:58
niallgavinuk #chat2lrn I’ve already had 2 meetings with the sponsor & the SME.   He & I are meeting on our own next to get the ball rolling. All OK so far  15:31:00
ZaraLynnKing RT @olliegardener: Q2) in working with a SME realise you are one   yourself!  #Chat2lrn  15:31:06
JudithELS Hi there< RT @LnDDave: Greeting #chat2lrn. David Kelly from NYC,   jumping in a bit while I settle back in after #astd2012. #chat2lrn  15:31:11
megbertapelle @StephanieDedhar you can always go back & clarify/fill gaps – I   find v. hard to filter down in vacuum w/out SME prioritization #chat2lrn  15:31:15
JudithELS RT @chat2lrn: Q3) How can we ensure that we speak both the SME’s &   learners’ language? #chat2lrn  15:31:23
tracylhwright MT @StephanieDedhar: @pattishank Agree. Surely we should B   asking/helping/ bringing ’em on journey-not dictating limits/rules #chat2lrn  15:31:31
ZaraLynnKing RT @chat2lrn: Q3) How can we ensure that we speak both the SME’s &   learners’ language? #chat2lrn  15:31:34
LnDDave @pattishank No, took the red eye home this morning. #chat2lrn  15:31:38
kategraham23 @LnDDave Hi David, loved your work from ASTD – amazing for those of us   who weren’t there! Hope you had a good trip home #chat2lrn  15:31:39
tracylhwright RT @chat2lrn: Q3) How can we ensure that we speak both the SME’s &   learners’ language? #chat2lrn  15:31:44
LnDDave RT @chat2lrn: Q3) How can we ensure that we speak both the SME’s &   learners’ language? #chat2lrn  15:31:45
tracylhwright Q3) Do your homework! #chat2lrn  15:31:55
megbertapelle @LnDDave hi Dave! so nice to meet you the other day – wish we could   have talked more 🙂 #chat2lrn  15:32:15
astdOC However, there’s still lots in the Twitterverse to follow! #lrnchat,   #chat2lrn, #educhat. Don’t wait for a conference to glean from peers.  15:32:17
StephanieDedhar @megbertapelle I think I’m assuming it’s always a dialogue, not a   vacuum. Maybe that’s a false assumption & I’ve been lucky?! #chat2lrn  15:32:24
ZaraLynnKing #Chat2lrn I try to be indifferent and flexible.  15:32:26
klaceyd RT @chat2lrn: Q3) How can we ensure that we speak both the SME’s &   learners’ language? #chat2lrn  15:32:33
megbertapelle RT @tracylhwright: Q3) Do your homework! < YES!!! Absolutely!!!   Before your initial SME meeting! #chat2lrn  15:32:46
pattishank @LnDDave Glad to have you hear. Looking forward to your insights.   #chat2lrn  15:32:49
kategraham23 @StephanieDedhar Important for us to have our own objectives clearly   in mind then so we can sift the relevant from the irrelevant #chat2lrn  15:32:55
ZaraLynnKing #Chat2lrn when talking to SME i rep the employee (learner) whena   talking to lrnr i rep the SME  15:33:08
PaFitzpatrick Q3) there has never been an issue with the SME & learning   communication –  SME has the Knowledge   we just apply the methodology! #chat2lrn  15:33:17
pattishank q3) Maybe we try to cram too much of our language to them. #chat2lrn  15:33:40
LnDDave Q3) the only way to speak someone’s language is to first understand   it.  #chat2lrn  15:33:46
megbertapelle @StephanieDedhar LOL – smtms it’s hard to get them back, but that’s   ideal 🙂 just rather get SME to do prioritization if poss. #chat2lrn  15:33:49
olliegardener @ZaraLynnKing sounds inpossible & limiting <~ how abt engaging   them in the org’s dev- incl own & other staff’s prof dev #Chat2lrn  15:33:51
ZaraLynnKing #Chat2lrn when ever possible I try to spend some time with the end   users or at least time in their enviro  15:33:55
pattishank RT @ZaraLynnKing: #Chat2lrn when talking to SME i rep the employee   (learner) whena talking to lrnr i rep the SME #chat2lrn  15:33:58
tracylhwright Q3) Love this piece for Q3 http://t.co/erzDmip4 #chat2lrn  15:34:16
chat2lrn Q4) What strategies have you found useful in building a trust   relationship w/SMEs? #chat2lrn  15:34:20
StephanieDedhar @ZaraLynnKing I agree – I view the ID as the bridge between the two,   SME and learner. #chat2lrn  15:34:22
LnDDave @megbertapelle great to meet you as well. It’s amazing how quick 4   days can go.  #chat2lrn  15:34:31
megbertapelle RT @ZaraLynnKing: #Chat2lrn when talking to SME i rep the employee   (learner) whena talking to lrnr i rep the SME < so true! #chat2lrn  15:34:57
JudithELS Q3) Finding out what makes them tick, what they enjoy about their job,   what work problems they have, etc. & using this #chat2lrn  15:35:00
megbertapelle RT @chat2lrn: Q4) What strategies have you found useful in building a   trust relationship w/SMEs? #chat2lrn  15:35:12
pattishank @tracylhwright I agree… REALLY good. #chat2lrn  15:35:13
tracylhwright RT @chat2lrn: Q4) What strategies have you found useful in building a   trust relationship w/SMEs? #chat2lrn  15:35:36
megbertapelle @LnDDave srsly! I’m drained! 🙂 #chat2lrn  15:35:39
niallgavinuk #chat2lrn Q4) Agreeing at the outset that there is a need and an   audience for their knowledge, and that the medium is not the message  15:35:44
JudithELS I love this< RT @ZaraLynnKing: #Chat2lrn when talking to SME i rep   the employee (learner) whena talking to lrnr i rep the SME #chat2lrn  15:35:45
JudithELS RT @chat2lrn: Q4) What strategies have you found useful in building a   trust relationship w/SMEs? #chat2lrn  15:36:03
StephanieDedhar Q4) Talk to them! Be honest if you’ve changed/deleted their stuff &   explain. Don’t just reject their content w/o any discussion. #chat2lrn  15:36:09
pattishank q3) Appreciation is really important #chat2lrn  15:36:11
ZaraLynnKing @olliegardener sometimes limiting and difficult but it is all about   compromise too.  fro me and them.   #Chat2lrn  15:36:14
ZaraLynnKing RT @chat2lrn: Q4) What strategies have you found useful in building a   trust relationship w/SMEs? #chat2lrn  15:36:30
kategraham23 Q4) Bring them chocolates and wine?! #chat2lrn  15:36:31
ZaraLynnKing RT @kategraham23: Q4) Bring them chocolates and wine?! #chat2lrn  15:36:36
pattishank @niallgavinuk Great message! #chat2lrn  15:36:37
tracylhwright @JudithELS < yes, showing genuine interest goes long way in bldg   relationships. #chat2lrn  15:36:39
KimSGeorge Q4) Regular calls, keep client team up to date, honesty. Also face to   face reviews of storyboards etc are valuable – if possible #chat2lrn  15:36:43
PaFitzpatrick @LnDDave Understand it yes –    the SME can also bring a different LD spin in to the learning process   #chat2lrn  15:36:52
ZaraLynnKing #chat2lrn Put your money where your mouth is and be transparent.  15:37:08
LnDDave RT @megbertapelle: RT @chat2lrn: Q4) What strategies have you found   useful in building a trust relationship w/SMEs? #chat2lrn  15:37:21
pattishank RT @StephanieDedhar: Q4) Be honest if youve changed/deleted & explain.   Dont just reject their content w/o any discussion. #chat2lrn  15:37:22
tracylhwright Q4) being transparent, frequent check-ins, show updates, explain   rationale,… #chat2lrn  15:37:24
olliegardener @ZaraLynnKing think we can do better is all.. Takes a new mindset tho   #Chat2lrn  15:37:26
StephanieDedhar Q4) Go in with open mind. Listen to their ideas/priorities first, show   them you’re interested in what they can add.    #chat2lrn  15:37:27
megbertapelle MT @niallgavinuk: #chat2lrn Q4) Agreeing @ outset: there is need &   audience for thr knwlg, & that medium is not the message < love   #chat2lrn  15:37:29
kategraham23 @niallgavinuk Love that Niall #chat2lrn  15:37:30
klaceyd Listening to them and learning all you can from them (without getting   on their nerves!) #chat2lrn  15:37:33
JudithELS RT @kategraham23: Q4) Bring them chocolates and wine?! <Yep, in the   hope they’ll reciprocate hey? #chat2lrn  15:37:35
pattishank RT @ZaraLynnKing: #chat2lrn Put your money where your mouth is and be   transparent. #chat2lrn  15:37:37
ZaraLynnKing @olliegardener How do you mean?    #Chat2lrn  15:37:48
LnDDave Q4) solving a SME’s problem. #chat2lrn  15:37:49
tracylhwright MT @KimSGeorge: Q4) Regular calls, keep client team up2date, honesty.   F2F reviews of storyboards etc are valuable – if possible #chat2lrn  15:38:17
JudithELS Very important – both< RT @klaceyd: Listening to them and learning   all you can from them (without getting on their nerves!) #chat2lrn  15:38:23
megbertapelle RT @StephanieDedhar: Q4) Go in w/open mind. Listen to thr   ideas/priorities first, show ur interested in what they can add < yes   #chat2lrn  15:38:25
LnDDave RT @tracylhwright: Q4) being transparent, frequent check-ins, show   updates, explain rationale,… #chat2lrn  15:38:33
pattishank @StephanieDedhar They often have great ideas! #chat2lrn  15:38:43
megbertapelle RT @LnDDave: Q4) solving a SMEs problem. < ooh good pt – ask what   prob. they have w/new lrnrs (or whatever ur audience is)  #chat2lrn  15:38:56
StephanieDedhar MT @niallgavinuk: #chat2lrn Q4) Agree at outset that there is need &   audience for their knowledge, and that medium is not message #chat2lrn  15:39:16
niallgavinuk #chat2lrn Q4) Shared space for the work in progress; encourage input   and feedback; phone; SoMe where available…  15:39:19
kategraham23 @JudithELS I’m a born optimist 🙂 #chat2lrn  15:39:38
pattishank q4) Also let them vent privately if eeeded #chat2lrn  15:39:51
JudithELS RT @LnDDave: Q4) solving a SMEs problem. <Excellent point, as it’s   a 2-way street IMO #chat2lrn  15:40:05
JudithELS RT @LnDDave: Q4) solving a SMEs problem. <Excellent point, as it’s   a 2-way street IMO #chat2lrn  15:40:05
StephanieDedhar Definitely, we can guilty of getting stuck in a rut! RT @pattishank:   @StephanieDedhar They often have great ideas! #chat2lrn  15:40:13
StephanieDedhar Definitely, we can guilty of getting stuck in a rut! RT @pattishank:   @StephanieDedhar They often have great ideas! #chat2lrn  15:40:13
kategraham23 Q4) Does the old adage of two ears one mouth apply here too – listen   to SMEs as much as you talk to/at them? #chat2lrn  15:40:25
LnDDave Q4) building a win for the SME’s team members. #chat2lrn  15:40:30
pattishank Wish I could spell 😉 #chat2lrn  15:40:36
tracylhwright RT @pattishank: @StephanieDedhar They often have great ideas!<as   xprts they see frm mny diff angles (4 corners frm 1 person?) #chat2lrn  15:41:11
PerformbyDesign Q4) Documentation to get agreement at all levels: training proposal,   storyboard, initial drafts all get SME review and discussion. #chat2lrn  15:41:14
anchalmanocha Q4) Seeking advice, showing that u understand the subtle nuances of   the content, keeping them involved in each step of design. #chat2lrn  15:41:18
niallgavinuk RT @LnDDave: Q4) building a win for the SME’s team members. <<   Of course, what’s in it for them! #chat2lrn  15:41:18
StephanieDedhar Q4) Set roles/responsibilities early on. Agree what each of you is   expert in & therefore how you’ll work together for best result. #chat2lrn  15:41:20
JudithELS RT @kategraham23: Q4) Does the old adage of two ears one mouth apply   here too – listen to SMEs as much as you talk to/at them? Yes #chat2lrn  15:41:26
pattishank RT @kategraham23: Q4) Does the old adage of two ears one mouth apply here   too – listen to SMEs as much as you talk? #chat2lrn  15:41:26
tracylhwright @pattishank Does it matter w/Twitter? 🙂 #chat2lrn  15:41:34
pattishank RT @LnDDave: Q4) building a win for the SMEs team members.< Great   idea #chat2lrn  15:41:42
PaFitzpatrick Q4) understanding of what each does and can achieve – both SME and LP   are solving the same problem #chat2lrn  15:41:45
StephanieDedhar RT @kategraham23: Q4) Does the old adage of two ears one mouth apply   here too – listen to SMEs as much as you talk to/at them? #chat2lrn  15:41:45
chat2lrn Q5) How do you feel about SMEs creating their own training materials   in your org? #chat2lrn  15:41:55
olliegardener @ZaraLynnKing Standing in SME’s shoulders limits us 2 paths already   trodden, told & retold. Seeing them as “a source” is limiting   #Chat2lrn  15:42:14
LnDDave Q4) communicating often and openly; not letting the SME be   surprised.  #chat2lrn  15:42:19
pattishank @tracylhwright THX :-O #chat2lrn  15:42:19
tracylhwright @JudithELS Some would say listen MORE than you talk. 🙂 #chat2lrn  15:42:25
pattishank RT @chat2lrn: Q5) How do you feel about SMEs creating their own   training materials in your org? #chat2lrn  15:42:30
megbertapelle RT @chat2lrn: Q5) How do you feel about SMEs creating their own   training materials in your org? #chat2lrn  15:42:33
ZaraLynnKing #chat2lrn Q5 So far their out put    has not been effective or pretty. So i think we all have to respect   each others roles.  15:42:55
tracylhwright RT @chat2lrn: Q5) How do you feel about SMEs creating their own   training materials in your org? #chat2lrn  15:43:04
pattishank RT @tracylhwright: @JudithELS Some would say listen MORE than you   talk. 🙂 #chat2lrn  15:43:10
StephanieDedhar Q5) Depends on size/audience/purpose of project. I don’t want to be   custodian of ALL learning! Pick your battles/projects. #chat2lrn  15:43:16
JudithELS RT @chat2lrn: Q5) How do you feel about SMEs creating their own   training materials in your org? #chat2lrn  15:43:19
StephanieDedhar Q5) Make clear what you/your team can do & what value you can add.   Sell yourself well and they’ll come to you at the right time. #chat2lrn  15:43:39
JudithELS RT @tracylhwright: @JudithELS Some would say listen MORE than you   talk. 🙂 <& I agree that should often be the case #chat2lrn  15:43:47
PaFitzpatrick Q5) Well the SME should always document they knowledge.  But ultimately it depends on the SM and   need! #chat2lrn  15:43:51
LnDDave RT @chat2lrn: Q5) How do you feel about SMEs creating their own   training materials in your org? #chat2lrn  15:43:57
ZaraLynnKing @olliegardener  I agree. And   think that they are only 1/4 of the source. The lrnr is 1/4. research   1/4  and us 1/4.  #Chat2lrn  15:44:20
PerformbyDesign Q5) Territorial. (being honest). I try to work w/ them to ensure they   meet agreed upon objectives. Needs team approval b4 publish #chat2lrn  15:44:21
megbertapelle MT @StephanieDedhar: Q5) …dont want to be custodian of ALL learning!   Pick ur battles/projects <just what I was trying to word 😉 #chat2lrn  15:44:28
ZaraLynnKing @olliegardener I think the challenge is balancing the blend and gettin   ght eright mix to be effective.     #Chat2lrn  15:44:51
JudithELS Q5) No problem, partic. when they are keen, show an interest in doing   this & can be encouraged #chat2lrn  15:44:56
StephanieDedhar @megbertapelle Haha glad to be of service! #chat2lrn  15:45:01
ZaraLynnKing @olliegardener I guess i should have said take SME idea of what it   should be and convert it to be applicable to lrnr #Chat2lrn  15:45:36
ExpertusONE Not your 1st SME rodeo 🙂 RT @PerformbyDesign Q4 Docs/get agreement at   all levels: training proposal, storybd, drafts review w/SME #chat2lrn  15:45:38
MJK60631 RT @chat2lrn: Q5) How do you feel about SMEs creating their own   training materials in your org? #chat2lrn  15:45:40
megbertapelle RT @StephanieDedhar: Q5) Make clear what u/ur team can do & value   u can add. Sell urself well &theyll come 2u at right time < love   #chat2lrn  15:45:48
niallgavinuk #chat2lrn Q5) Tricky question. Happening anyway informally, without   supporting resources. Trying to offer ‘support’ in dev, design and QA…  15:45:58
ZaraLynnKing RT @chat2lrn: Q5) How do you feel about SMEs creating their own   training materials in your org? #chat2lrn  15:46:14
LnDDave q5) I’m a fan of workers developing materials, but not generally SMEs;   SMEs try to pack in too much, workers focus on need. #chat2lrn  15:46:16
tracylhwright Q5) I’d like to be a collab effort, w/FB/review going both ways (SME   work<–<ID’s work) #chat2lrn  15:46:46
JudithELS Q5) A SME I worked with showed gr8 aptitude in designing assessments   so I let him get on with it. He was a happy bunny. #chat2lrn  15:46:55
pattishank q5) I think most SMEs can do simple screencasts easily #chat2lrn  15:47:11
megbertapelle MT @JudithELS: Q5) OK when r keen, show an interest & can b   encouraged < if interested in focusing on lrnr, I’m cool w/it #chat2lrn  15:47:12
ZaraLynnKing @JudithELS aptitude is very important.    #chat2lrn  15:47:26
PerformbyDesign Q5)It’s a tougher question when SME’s go rogue and release something   without your knowledge. #chat2lrn argh!  15:47:30
ZaraLynnKing RT @PerformbyDesign: Q5)It’s a tougher question when SME’s go rogue   and release something without your knowledge. #chat2lrn argh!  15:47:37
StephanieDedhar @niallgavinuk Yes you can’t & shouldn’t stop what naturally   happens. You can be centre of best practice tho & s/t to aspire to.   #chat2lrn  15:47:39
PaFitzpatrick @LnDDave in that case it would be essential to provide suitable tools   for the SME to develop LM! #chat2lrn  15:47:41
tracylhwright Q5) They ARE the SMexpert, afterall…may need help making digestible   for lrnrs, tho. #chat2lrn  15:47:45
pattishank q5) I think since many of us started as SMEs and we have too much work,   we should train those who want to learn #chat2lrn  15:48:01
anchalmanocha Q5) With the availability of social platforms it’s best to have SME   interfaces rather than getting them to create static content. #chat2lrn  15:48:28
StephanieDedhar @PerformbyDesign Interesting – in a big organisation you can never   keep tabs on *every* piece of learning being designed #chat2lrn  15:48:40
megbertapelle RT @LnDDave: q5) fan of wrkrs dev’ng mtrls, but not gnrly SMEs; SMEs   try to pack in too much, wrkrs focus on need < gd distinction #chat2lrn  15:48:57
JudithELS Q5) Any SME who wants to learn my job is cool with me #chat2lrn  15:49:17
LnDDave Q5) as with many things… It depends on the SME. #chat2lrn  15:49:20
pattishank q5) How come it’s okay for learners to dvlp content but not smes?   #chat2lrn  15:49:30
tracylhwright @LnDDave Can workers review SME content & give FB on usefulness?   #chat2lrn  15:49:35
StephanieDedhar Q5) Perhaps track usage/feedback of SME-produced pieces & see how   it compares to your stuff. Could prompt valuable discussion? #chat2lrn  15:49:46
ZaraLynnKing #chat2lrn my enviro SMEs are executives. the driver of a project. they   are all brains with limited creativity. love their ideas not out put  15:49:47
olliegardener @ZaraLynnKing sure, AND equal participants, challenged and stretched   like everybody else as valued community members. #Chat2lrn  15:50:02
PerformbyDesign @StephanieDedhar Very true, which is why I get   “territorial.” If working with SME’s, hopefully they collaborate. #chat2lrn  15:50:09
pattishank RT @JudithELS: Q5) Any SME who wants to learn my job is cool with me<   AGREE!!! #chat2lrn  15:50:10
megbertapelle RT @StephanieDedhar: @niallgavinuk …cant & shldnt stop what   naturally hpns. u can be centre of best practice tho & s/t 2aspire 2   #chat2lrn  15:50:13
niallgavinuk #chat2lrn I keep hearing Captain Hook in the background, yelling,   “Mr SMEEEEE….” #mustgetoutmore  15:50:32
megbertapelle MT @StephanieDedhar: Q5) …track usage/feedback of SME-produced   pieces & compare to your stuff. Could prompt valuable discussion?   #chat2lrn  15:50:44
PerformbyDesign @StephanieDedhar If others “go rogue,” we seek to understand   why the material needed to be created, and hopefully incorporate. #chat2lrn  15:50:45
JudithELS Precisely< RT @pattishank: q5) How come its okay for learners to   dvlp content but not smes? #chat2lrn  15:50:52
pattishank q5) Some answers seem counterintuitive to SoME movement… #chat2lrn  15:51:01
MJK60631 Q5) SME developed materials are the low-hanging fruit! As a Learning   org, we discover, synthesize and package for broader org. #chat2lrn  15:51:16
chat2lrn Q6) How might your successful SME strategies be useful with business   leaders? #chat2lrn  15:51:20
tracylhwright @niallgavinuk LOL! 🙂 #chat2lrn  15:51:25
ZaraLynnKing RT @niallgavinuk: #chat2lrn I keep hearing Captain Hook in the   background, yelling, “Mr SMEEEEE….” #mustgetoutmore  15:51:28
StephanieDedhar @PerformbyDesign How do you find out though that ‘rogue’ SMEs are   producing stuff without your input/collaboration? #chat2lrn  15:51:29
megbertapelle @niallgavinuk LOL – always when we talk abt SMEs 😀 #chat2lrn  15:51:53
olliegardener @LnDDave what happens if you put them together? #Chat2lrn  15:51:54
anchalmanocha @pattishank I think learners learn as they create their own content.   While SMEs ignore things they consider as basic knowledge. #chat2lrn  15:52:01
megbertapelle RT @chat2lrn: Q6) How might your successful SME strategies be useful   with business leaders? #chat2lrn  15:52:03
tracylhwright RT @chat2lrn: Q6) How might your successful SME strategies be useful   with business leaders? #chat2lrn  15:52:05
pattishank RT @MJK60631: Q5) SME developed materials are low-hanging fruit! We   discover, synthesize and package for broader org. #chat2lrn  15:52:16
megbertapelle @StephanieDedhar EXCELLENT question! 🙂 #chat2lrn  15:52:18
JudithELS RT @chat2lrn: Q6) How might your successful SME strategies be useful   with business leaders? #chat2lrn  15:52:22
ZaraLynnKing #chat2lrn perhaps we lack trust in them and therefor our most dreaded   SMEs are a challenge?  15:52:41
niallgavinuk #chat2lrn Q6) Back to something I’ve said before – Consult, but don’t   tell them that’s what you’re doing.  15:52:47
megbertapelle RT @niallgavinuk: #chat2lrn Q5)…Happening anyway informally, w/out   supporting resrcs. Trying to offer support in dev, design &QA #chat2lrn  15:53:43
ZaraLynnKing RT @chat2lrn: Q6) How might your successful SME strategies be useful   with business leaders? #chat2lrn  15:53:43
JudithELS Q6) Lead don’t tell, encourage don’t put down, communicate, respect &   let go #chat2lrn  15:53:52
megbertapelle RT @ZaraLynnKing: #chat2lrn perhaps we lack trust in them and therefor   our most dreaded SMEs are a challenge? < gd point #chat2lrn  15:54:01
PerformbyDesign @StephanieDedhar It gets back to OD. Frequently, another SME (or VP)   says: “this is good. Why aren’t you using this any more?” #chat2lrn  15:54:02
ZaraLynnKing RT @JudithELS: Q6) Lead don’t tell, encourage don’t put down,   communicate, respect & let go #chat2lrn  15:54:02
tracylhwright @ZaraLynnKing <we need to be careful not to BRING OUT the most   dreaded SME in the SME. 🙂 #chat2lrn  15:54:05
pattishank I’m seeing neg ideas about SMEs that we might need to reconsider.   #chat2lrn  15:54:11
megbertapelle RT @niallgavinuk: #chat2lrn Q6) Back to something Ive said before –   Consult, but dont tell them thats what youre doing. #chat2lrn  15:54:13
olliegardener RT @ZaraLynnKing: RT @JudithELS: Q6) Lead dont tell, encourage dont   put down, communicate, respect & let go #Chat2lrn  15:54:47
pattishank RT @tracylhwright: @ZaraLynnKing <we need to be careful not to   BRING OUT the most dreaded SME in the SME. 🙂 #chat2lrn  15:54:57
megbertapelle RT @JudithELS: Q6) Lead dont tell, encourage dont put down,   communicate, respect & let go #chat2lrn  15:55:25
ZaraLynnKing RT @megbertapelle: RT @pattishank: Im seeing neg ideas about SMEs that   we might need to reconsider. #chat2lrn  15:55:30
pattishank q6) Be respectful, listen more than you talk. #chat2lrn  15:55:44
ExpertusONE I feel that too. Isn’t user-generated content a good thing? RT   @pattishank: q5) Some answers seem counterintuitive to SoME movemnt #chat2lrn  15:55:46
ZaraLynnKing #chat2lrn My fav SME is my H&S mngr. Totally untypical. Why? He is   excited to get ppl lrning and shares openly.  15:56:19
olliegardener @tracylhwright Lol. Cant help think SMEs have a knack for bringing out   the most dreaded L&D SME in us 😉 #Chat2lrn  15:56:21
megbertapelle I think we should be focusing on TEAMWORK – helping SMEs, helping the   biz, helping the lrnrs #chat2lrn  15:56:34
ZaraLynnKing RT @megbertapelle: I think we should be focusing on TEAMWORK – helping   SMEs, helping the biz, helping the lrnrs #chat2lrn  15:56:41
pattishank @ExpertusONE It seems like it is unless it’s generated by a SME? I   disagree. #chat2lrn  15:56:43
niallgavinuk RT @megbertapelle: I think we should be focusing on TEAMWORK – helping   SMEs, helping the biz, helping the lrnrs << Agreed. #chat2lrn  15:57:14
JudithELS RT @ZaraLynnKing: #chat2lrn My fav SME is my H&S mngr. Totally   untypical. Why? He is excited to get ppl lrning and shares openly. #chat2lrn  15:57:16
tracylhwright RT @megbertapelle: I think we should be focusing on TEAMWORK – helping   SMEs, helping the biz, helping the lrnrs #chat2lrn  15:57:21
pattishank @ExpertusONE A SME generating content is generating user-generated   content. #chat2lrn  15:57:22
megbertapelle so, w/skeptical/difficult SMEs OR biz ldrs, connect with them to build   trust – HELP them, you get what you give #chat2lrn  15:57:46
tracylhwright Q6) where would we be w/o SMEs?? I don’t want to learn everything   about everything! 🙂 #chat2lrn  15:57:51
StephanieDedhar @PerformbyDesign I’m just impressed you have such visibility! There   must be hundreds of solutions out there we’re not aware of… #chat2lrn  15:57:54
PerformbyDesign Wonder if that goes both ways. RT @pattishank: I’m seeing neg ideas   about SMEs that we might need to reconsider. #chat2lrn  15:58:20
olliegardener RT @tracylhwright: Q6) where would we be w/o SMEs?? I dont want to   learn everything about everything! 🙂 #Chat2lrn  15:58:29
pattishank RT @megbertapelle: so, w/skeptical/difficult SMEs OR biz ldrs, connect   with them to build trust – HELP them, you get what you give #chat2lrn  15:58:31
JudithELS RT @megbertapelle: I think we should be focusing on TEAMWORK – helping   SMEs, helping the biz, helping the lrnrs <Agree totally #chat2lrn  15:58:50
StephanieDedhar @pattishank I agree re: negatives ideas. It makes me sad. Love &   nuture your SME! #chat2lrn  15:58:59
PerformbyDesign THAT’S IT! RT @olliegardener: @tracylhwright Cant help think SMEs have   a knack for bringing out the most dreaded L&D SME in us 😉 #Chat2lrn  15:59:00
chat2lrn QWrap) Chatting is …but reflection and action are   better. What is your ‘take away’ from   our chat? #chat2lrn  15:59:01
megbertapelle RT @olliegardener: RT @tracylhwright: Q6) where wld we be w/o SMEs?? I   dont want to learn everything about everything! 🙂 < srsly! #chat2lrn  15:59:18
niallgavinuk RT @tracylhwright: Q6) where would we b w/o SMEs? I don’t want 2 learn   everything abt everything << Every colleague is a potential #chat2lrn  15:59:31
kategraham23 RT @tracylhwright: Q6) where would we be w/o SMEs?? I don’t want to   learn everything about everything! 🙂 #chat2lrn < Love this!  15:59:35
pattishank RT @PerformbyDesign: THATS IT! Cant help think SMEs have a knack for   bringing out the most dreaded L&D SME in us 😉 #chat2lrn  15:59:49
megbertapelle @PerformbyDesign so how do we change that? we can only change   ourselves, change our own attitudes & reactions #chat2lrn  16:00:04
pattishank RT @chat2lrn: QWrap) Chatting is …but reflection and action are   better. What is your ‘take away’ from our   chat? #chat2lrn  16:00:05
ZaraLynnKing #chat2lrn I need to consider why my difficult SME is difficult &   relate better to them. Be the Coach i want them to be. THANK YOU everyone!  16:00:08
olliegardener @PerformbyDesign 🙂 I think it might be! #Chat2lrn  16:00:36
JudithELS RT @chat2lrn: QWrap) Chatting is …but reflection and action are   better. What is your ‘take away’ from   our chat? #chat2lrn  16:00:41
pattishank qwrap) We are a Ha-YUGE part of the problem :-O #chat2lrn  16:00:51
tracylhwright RT @chat2lrn: QWrap) Chatting is …but reflection and action are   better. What is your ‘take away’ from   our chat? #chat2lrn  16:00:51
StephanieDedhar Qwrap) I’m going to make sure I get feedback on process/relationship   (not just product) from SME at end of each project #chat2lrn  16:01:04
PerformbyDesign @megbertapelle A fatal flaw of most SMEs: “It’s easier to tell   ’em how to do it.” Do we do this too, when working w/ SMEs? #chat2lrn  16:01:06
JudithELS RT @ZaraLynnKing: I need to consider why my difficult SME is difficult   & relate better to them. Be the Coach i want them to be. #chat2lrn  16:01:18
megbertapelle Qwrap) focus on becoming partner/team member w/SME and biz and lrnrs   #chat2lrn  16:01:25
niallgavinuk #chat2lrn Qwrap) More reading and reflection for me; very useful chat;   thanks. Just started a migraine aura as I type this 😦  16:01:33
PaFitzpatrick Qwrap) I joined a little late so missed the first 3 Q’s. my take is we   need to get the SME’s to do @JudithELS job #chat2lrn  16:01:36
tracylhwright QWrap) Most relationship woes are 2-way streets! 🙂 Look in the   mirror…. 🙂 #chat2lrn  16:01:43
StephanieDedhar Qwrap) And I’m going to begin each project with a two-way discussion   about roles, areas of expertise and how best to work together #chat2lrn  16:01:47
anchalmanocha Last time I had to write a case, my fav SME drew an org chart to   explain which teams have conflicting interests. #chat2lrn @aj_thotstreamin  16:02:09
PerformbyDesign @StephanieDedhar We attempt to be consultants in the field. They like   us, they like our work, but they still create random stuff. #chat2lrn  16:02:11
JudithELS RT @PaFitzpatrick: Qwrap) I joined a little late so missed the first 3   Qs. my take is we need to get the SMEs to do @JudithELS job #chat2lrn  16:02:19
pattishank qwrap) I can’t help but think there are serious things being left out   of the process that make this much harder than it should be #chat2lrn  16:02:21
tracylhwright QWrap) Communicate and B transparent 2 bld trust.
#chat2lrn
 16:02:34
megbertapelle MT @ZaraLynnKing: need to consider why my diff. SME is diff &   relate better 2them. B the Coach i want them to b. THANK YOU every1!   #chat2lrn  16:02:39
pattishank @PaFitzpatrick LOL!!! #chat2lrn  16:02:46
olliegardener Thanks everyone! *waves from Tyrifjorden, Norway* #Chat2lrn  16:02:48
chat2lrn We are at an end, but don’t fret. Let’s continue the conversation   online: http://t.co/KV4aL9My #chat2lrn  16:02:52
JudithELS @PaFitzpatrick & I wouldn’t have a problem with that if any SME   wants to 🙂 #chat2lrn  16:03:01
chat2lrn Thanks for joining #chat2lrn today! A transcript will be posted on the   blog at http://t.co/SxIyykqb #chat2lrn  16:03:16
anchalmanocha Qwrap) Make SMEs as much a part of the team as is possible. #chat2lrn  16:03:18
tracylhwright GREAT chat! Thanks everyone! 🙂 #chat2lrn  16:03:36
JudithELS QWrap) Lots of issues, thoughts and challenges for all of us in   today’s  #chat2lrn  16:03:46
tracylhwright RT @anchalmanocha: Qwrap) Make SMEs as much a part of the team as is   possible. #chat2lrn  16:03:48
chat2lrn Should u blog on this topic or in response 2 #chat2lrn …we want 2   know!! http://t.co/KV4aL9My  16:03:58
StephanieDedhar Have to run – bus to catch. Thanks everyone for great chat. #chat2lrn  16:04:12
niallgavinuk @pattishank Thanks Patti; struggling to see screen now – gotta go. Bye   all #chat2lrn  16:04:20
JudithELS RT @chat2lrn: Thanks for joining #chat2lrn today! A transcript will be   posted on the blog at http://t.co/ccODQTn5 #chat2lrn  16:04:22
pattishank @olliegardener Wish I knew how to pronounce that. You’ll need to teach   me, okay? #chat2lrn  16:04:22
kategraham23 Thanks all, really great insights today #chat2lrn  16:04:33
PaFitzpatrick @JudithELS I think the SME has little choice as ‘learning’ is   delivered in so many different ways now #chat2lrn  16:04:40
chat2lrn #chat2lrn is tackling the topic of Failure in two weeks time. A blog   or article to get the cogs moving coming soon…  16:05:20
PaFitzpatrick Bye all on #chat2lrn – until next time.  16:05:29
PerformbyDesign #chat2lrn Interesting convo. Lots to think of, including my own   SME-ness.  16:05:47
pattishank Bye all. #chat2lrn  16:05:58
megbertapelle thanks everyone! we had some interesting conversations today! 🙂 hope   to “see” you all next time! #chat2lrn  16:06:07
klaceyd Wahhhh I got swept up into phone calls so will have to catch up later   @chat2lrn http://t.co/JEls0O83! Night all! #chat2lrn  16:06:16
sparkandco Timing didn’t work for me on this #chat2lrn, too bad looks like a good   one. I did however get ALL the coffee this morning (@megbertapelle)  16:06:46
megbertapelle @PerformbyDesign heheh I like that, “SME-ness” 🙂 #chat2lrn  16:06:51
JudithELS Thanks everyone, I really enjoyed this & got so much from it  #chat2lrn  16:07:08
AmberandGreene Oh well missed out, next time maybe. Take care all. #Chat2lrn  16:08:22
ExpertusONE Thx all & exp @chat2lrn for bringing us together. See ya next time.   #Failure s/b an interesting topic! #chat2lrn  16:08:22
megbertapelle @sparkandco rock on! good job!! 😉 hope you can join next time 🙂   #chat2lrn  16:08:31
AmberandGreene Missed out, maybe next time. #Chat2lrn  16:08:47
megbertapelle RT @chat2lrn: We are at an end, but don’t fret. Let’s continue the   conversation online: http://t.co/UzuRU42f #chat2lrn  16:09:06
JudithELS Hope so< RT @AmberandGreene: Missed out, maybe next time. #chat2lrn  16:09:36
megbertapelle RT @chat2lrn: Thanks for joining #chat2lrn today! A transcript will be   posted on the blog at http://t.co/KwjlL09L #chat2lrn  16:10:02
megbertapelle RT @chat2lrn: Should u blog on this topic or in response 2 #chat2lrn …we   want 2 know!! http://t.co/UzuRU42f #chat2lrn  16:10:50
megbertapelle RT @chat2lrn: #chat2lrn is tackling the topic of Failure in two weeks   time. A blog or article to get the cogs moving coming soon…  16:11:20
jess1ecat @megbertapelle @chat2lrn oh piglets I missed it again, must do   better… I’ll read the transcript with interest #chat2lrn  16:12:38
ExpertusONE @pattishank Hi – good to see you! Yes, I’m w/you. Social workplace   shift is disolving “us/them” mindset. Can IDs guide/facilitate?   #chat2lrn  16:31:58
CatMoore Looks like I missed a good #chat2lrn — was giving a scenario   workshop. Hope to make it next time.  16:48:16
chat2lrn @CatMoore hope to see you next time! Talking about failure May 24, 8am   PDT/11 EDT/4pm BST #chat2lrn  17:17:03
JamesMcLuckie Bugger! Despite putting it in my diary, forgot all about #chat2lrn.   Next time, definitely!  17:17:50
chat2lrn @JamesMcLuckie darn! hope to see you next time, we’re talking about   failure May 24, 8am PDT/11 EDT/4pm BST #chat2lrn  17:21:27
kategraham23 @JamesMcLuckie Missed ya James #chat2lrn  17:24:52
FionaQuigs @chat2lrn @lesleywprice oh I missed #chat2lrn, work getting in the way   of learning 😉 I hope it was a good one 🙂  17:26:51
FionaQuigs @pattishank I agree – we are problem. Try asking a SME what they feel   like AFTER they finished developing an eLearning course! #chat2lrn  17:30:24
FionaQuigs @pattishank what do you think is being left out of the process of   working with SMEs? #chat2lrn?  17:34:54
ExpertusONE @pattishank Yep exactly. W/SoMe growing IDs can be truer consultants.   More guiding/empowering/collaborating – less “sourcing” yes?   #chat2lrn  18:20:56

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